general emergency icon

  • If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.
  • If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then, call PG&E at 1-800-743-5000.

24-hour Customer Service Line: 1-800-PGE-5000 (1-800-743-5000)

24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)



Downed power line safety tips

What to do if you see a downed power line:

Never, ever touch a downed power line or go near one. Power lines are not insulated like power cords. Always assume the power line is live.

  • Don't touch a downed power line or other equipment.
  • Don't touch anything or anyone in contact with a downed power line.
  • Keep children and pets away from a downed power line.
  • Don't drive over a downed power line.

Leave the area immediately and then call 9-1-1 and PG&E at 1-800-743-5000.