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Get answers to Family Electric Rate Assistance (FERA) frequently asked questions (FAQs)
Learn how long the discount lasts, when to apply and other important information.
How long does the discount last?
The discount is applied for two years. About three months before the discount expires, PG&E sends a letter and an application. If you still qualify under the current program guidelines at that time, you can reapply.
Must I show proof of income when I apply?
Proof of income is not required during the application process. However, we may randomly select you to provide income proof, later.
How soon will the discount take effect?
The discount will appear on the next bill you receive.
How will I know when the discount has been applied to my bill?
The phrase FERA Discount appears on the first page of your bill, under the heading, Your Enrolled Programs. The FERA Discount is also listed on the Details of Electric Charges section of your bill.
My family shares a meter with another home. Can both of our households apply together?
No, each family must have a separate meter to receive the FERA discount.
My family was previously denied FERA benefits. How soon can we reapply?
We encourage families to reapply whenever an income situation changes. FERA income guidelines change in June of each year.
I am currently on the California Alternate Rates for Energy (CARE) Program. Can I also apply for FERA?
No, you may only participate in one of the two programs at any given time. You can apply for FERA when your income meets the FERA income guidelines.
I am currently on FERA. Can I also apply for CARE?
No, you may only participate in one of the two programs at any given time. You can apply for CARE when your income meets the CARE income guidelines.
Whom do I contact for additional questions?
If you have more questions, please call the FERA program at 1-800-743-5000 or send an email to CAREandFERA@pge.com.
How do I calculate my household gross income?
Your income eligibility is based on current earnings of all persons living in your household going forward. Income should be based on your situation today, looking at eligible earnings going forward and not past income. So, if you and/or other members of your household have had a change in circumstances such as job loss or decreased wages, you may now qualify.
If you are receiving Unemployment Insurance (UI) benefits or Pandemic Unemployment Assistance (PUA) payments under the Federal CARES act at the time of application, you can use your EDD award letter to calculate income based on how many weeks you are scheduled to receive payment. Refer to the Maximum Benefit Amount since at the time of enrollment this should be the maximum amount you would be scheduled to receive.
Add the Total Annual Income for all people in your household. Check the income range on the Income Guidelines chart to see if you are eligible for CARE or FERA.
See example for a household of four:
| Household Members | Annual Income* Based on current and future earnings for next 12 months) | |
|---|---|---|
|
Member 1 |
$6,000 |
|
|
Member 2 |
$14,000 |
|
|
Member 3 |
$0 |
|
|
Member 4 |
$0 |
|
|
Total Annual Income |
$20,000 |
*Annual Income calculation should not include income earned from prior employment. Use only current and expected income for the next 12 months.