PG&E customers report telephone scams with calls that show PG&E on the caller ID 1-800-743-5000. Or, the caller may falsely claim to represent PG&E.
Fraudulent calls may include:
- Telling customers their bill is past due and that power will be shut off within the hour unless payment is made immediately.
- Asking for payment to PG&E be made with a gift card, MoneyPak® Card or through a payment app such as Venmo or Zelle®. NOTE: To review PG&E's authorized methods of payment, visit Ways to pay.
- Asking for your PG&E account number, login or Social Security number to understand your energy usage while attempting to sell you a service or provide an energy evaluation. Vendors do not need this information to get your usage data. PG&E offers the Share My Data program for vendors to get usage data only (not personal information), with your permission.
- Telling customers they are entitled to a PG&E refund and/or discount, a federal tax refund, or owe past-due balances to PG&E. The caller will attempt to obtain your PG&E account number and other personal information.
- Claiming a power shutoff is imminent and asking for personal information to determine if customer’s address will be impacted.
- Claiming to represent a PG&E initiative so they can sell a product or gain entrance to your home.
Be aware that scammers can disguise their true phone numbers or simply claim to be from PG&E. PG&E is not making these calls.
WE NEVER ASK FOR YOUR FINANCIAL INFORMATION OVER THE PHONE. False financial requests like this should be treated as scams.
PG&E Corporate Security Department reviews each scam complaint for any viable investigative leads.
Take action against caller ID scams
Scams targeting Hispanic business customers
Report telephone scams warning that electric service will be disconnected unless the business makes a payment through a prepaid cash card such as the Green Dot card. PG&E is not making these calls. We never ask for an immediate payment with a prepaid cash card over the phone or in person. False financial requests like this should be treated like scams.
PG&E customers report receiving suspicious emails that appeared to be bills sent by PG&E. These bills are fictitious and should be treated like scams.
If you receive a suspected scam email, email: ScamReporting@pge.com.
More on scams
Recognize signs of a scam to avoid falling victim to utility scams.