Faj Seeb: Lub computer txhais lus no. Yog koj muaj lus nug, hu rau cov kev pab ntawm 1-877-660-6789.
Meter nyeem ntawv
Neeg muag khoom
SmartMeter™ rau hnub ci & renewable cov neeg muas zaub
Thib peb tog tuam txhab uas muag
Opt-out program
- Kos npe rau qhov kev pab cuam SmartMeter™
- Nyeem cov meter
- Opt tawm hauv qhov kev pab cuam SmartMeter™
- Empower koj tus kheej nrog Stream kuv cov ntaub ntawv
- FAQs
Txhim khu kev qha txhim khu kev qha
SmartMeter™ thiab Meter-Connector muab kev sib txuas lus ntawm PG& E thiab daim phiaj. Qhov no ob-txoj kev sib txuas lus pub rau peb ceev nrooj qhia tawm thiab daws lwm yam teeb meem, feem ntau tsis mus xyuas koj lub tsev los yog ua hauj lwm. Kawm ntxiv txog li cas no tshuab ua haujlwm.
tswj
Koj yuav tau txais ib qho hauv internet, xav paub meej txog koj lub zog siv zog thiab cov nqi, txog rau hnub dhau los. Saib koj cov hluav taws xob thiab txhua hnub thiab hluav taws xob noj, thiab ces piv koj lub zog siv rau lub limtiam tag los los txawm tsaib no. Koj yuav siv tau cov ntaub ntawv no kom ntse zog xaiv. Xav paub ntau ntxiv txog koj lub zog siv zog.
Tau alerts txog koj lub zog siv zog
SmartMeter™ tshuab enables peb xa koj zog Alerts. Cov lus no qhia rau koj paub thaum koj siv hluav taws xob siv hluav taws xob yuav kim kim. Siv cov lus qhia no los pab tswj koj lub zog siv zog thiab txo nqi. Kos npe rau lub alerts.
Xaiv ntau txoj kev xaiv
Kawm seb koj yuav txo tau koj cov nqi zog uas peb puag rau lub sij hawm uas koj siv zog. Kom paub meej txog peb pricing kev xaiv.
Siv Stream kuv cov ntaub ntawv los txuas ntse li nyob rau hauv koj lub tsev
Thaum koj siv koj stream kuv cov ntaub ntawv ntaus ntawv, koj SmartMeter™ connects rau lub ntse li nyob rau hauv koj lub tsev kom lawv yuav teb zog siv los ntawm daim phiaj. Kawm ntxiv txog Stream kuv cov ntaub ntawv.
PG& E hluav taws xob meters ntsuas thiab sau tag nrho nuj siv, uas yog qhov txawv ntawm tus nqi zog koj ua kom muaj thiab tus nqi zog koj noj ntawm koj cov cuab yeej.
Koj yuav xyuas tau koj cov nuj zog siv zog los ntawm kev kawm nyeem lub meter. Txiav txim seb hom meter meter uas koj muaj thiab ces saib cov tswv yim nram qab no.
Lus Cim Tseg: Yog hais tias koj muaj ib tug SmartMeter™, koj kuj nrhiav tau koj nuj siv los ntawm logging rau koj hauv internet PG&E nyiaj. Mus xyuas koj tus account hauv internet.
Nyeem cov SmartMeter™ NEM
Cov cim xeeb ceem thov ib SmartMeter™ NEM:
- Cov zaub tsib-digit qhia tau hais tias koj nuj kilowatt teev (kWh) ntawm lub zog siv zog. No cumulative tooj feem ntau tshwm nyob rau sab saum toj kab. Ib txhia qauv tej zaum yuav xub zaub "888888...," qhia tias cov zaub yuav qhia tag nrho cov qhov tseem ceeb.
- Hauv qab no cov zaub tsib-digit zaub, los yog rau lwm zaub, cov zauv nrog rau qhov taw tes qhia tau hais tias koj cov hluav taws xob siv nyob rau hauv kilowatts* (kW).
- Yog hais tias koj nyob nraum siv zog ntawm PG&E tam sim no, ces cov meter zaub yuav qhia thawv "tsiv" ntawm sab laug mus rau sab xis.
- Yog hais tias koj xa zog mus PG& E, ces lub thawv yuav tau "tsiv" los ntawm sab laug, thiab yuav muaj ib qho rho tawm hauj lwm rau sab laug los yog sab laug ntawm cov zaub kW. (Qhov ceev ntawm no nyob ntawm ntau npaum li cas zog yog tauj los yog tau txais los ntawm PG&E.)
- Ib co meter qauv kuj qhia "Tauj" los yog "Tau txais." Lwm tus qhia ib txoj cai arrow thaum koj siv zog ntawm PG&E thiab ib sab laug arrow thaum koj xa zog mus PG& E.
Lus Cim Tseg: Lub SmartMeter™ tsis zaub peb los ntawm lub sij hawm (ncov, ib nrab-ncov los yog tua-ncov). Yog hais tias koj nyob nraum ib time-of-Use (TOU) cov neeg muas zaub, koj yuav mus saib koj txhua hnub net usage teev-by-teev.
Nyeem cov NetMeter
Cov yam ntxwv nram qab no thov kom muaj netMeter:
- Nyob ntawm seb tus qauv meter qauv, meters yuav tau programmed pib ntawm ib qhov chaw ntawm 50000 los tiv thaiv ib pib zaub tsawg tshaj li xoom (0000). (Feem ntau cov NEM SmartMeters tsis muaj los yog xav tau ib pib teev ntawm 50000.)
- Tus tsib-digit zaub ntawm ib thaj SmartMeter thiab ib non-TOU meter qhia tau hais tias koj nuj kWh ntawm zog noj.
- Ib co TOU zaub meter qauv yuav xub zaub "888888...." Qhov no yog ib lub meter zaub. Nws tsis yog ib qho yuam kev.
- Tus tom ntej no tsis-SmartMeter TOU zaub qhia tau hais tias hnub hauv MMDDY daim ntawv, raws li lub sij hawm nyob rau hauv 24-teev (HH MM) daim ntawv.
- Yog hais tias koj nyob nraum ib time-of-use cov neeg muas zaub, cov-SmartMeter zaub muab nyeem ntawv rau txhua lub sij hawm raws li nram no:
- EV cov neeg muas zaub: tag nrho ncov, ib nrab-ncov thiab tua-ncov.
- E-TOU cov neeg muas zaub: ncov thiab tua-ncov.
*kW yog zoo li sai npaum li cas koj siv zog thaum lub caij ntawd, kWh yog npaum li cas koj tau siv lub sij hawm.)
Kawm nyeem ib SmartMeter™. Cov lus qhia nyob rau lub SmartMeter™. Ua ntej tshaj, txiav txim seb hom SmartMeter™ hom. Ces ua raws li cov lus qhia rau lub meter uas qhov yuam kev koj tus qauv.
Nyeem ib Landis+Gyr SmartMeter™
Lub SmartMeter™ hluav taws xob meter los Landis + Gyr siv ib cov nyeem ntawv nyeem. Tus readout lwm yam ntawm peb zaub:
- Tus thawj zaug screen zaub '888888.' qhia tias chav tsev yog functioning kom zoo.
- Qhov screen tom ntej no qhia tau hais tias tag nrho kilowatt teev (kWh) ntawm lub zog siv zog. Tus nab npawb tsib-digit yog cumulative thiab tej zaum yuav muaj xws li xoom xoom.
- Qhov screen kawg qhia tau hais tias cov hluav taws xob hluav taws xob siv ntawm lub premises.
Nyeem ib GE SmartMeter™
SmartMeter™ fais meter los GE siv ib cov nyeem ntawv nyeem nrog ib tug txheem zaub:
- Tus tsib-digit zaub uas qhia tag nrho kWh ntawm lub zog siv nyob rau hauv cov thawj kab thiab yog ib txwm rau. Tus nab npawb no yog cumulative.
- Cov kab tom qab lub kWh zaub muab cov peb-digit voltage theem thiab peb-digit tam sim no hluav taws xob siv. Cov zaub lwm txoj ntawm ob, piv txwv li, displaying 240 Volts, ces displaying.345 kilowatts rau ob peb vib nas this.
Faj seeb: Ib ya mus tshev mis yuav zaub momentarily hauv thawj kab, tab sis nws reverts rau cov zaub txheem zaub.
Nyeem koj nuj zog Metering (NEM) meter
Meters rau hnub ci thiab renewables yog txawv. Hluav taws xob Net zog Metering (NEM) meters ntaub ntawv tag nrho cov nuj nqis hluav taws xob siv los yog exported. Cov zaub qhia tau hais tias ib arrow qhia seb koj siv los yog exporting zog.
Nrhiav tau dab tsi analog meters ua
Roj thiab hluav taws xob meters ntaub ntawv tag nrho cov roj los yog hluav taws xob noj, raws li ib lub tsheb odometer cov ntaub ntawv maisage. Meters mas yog instruments. Qhov tseeb, cov PG&E accuracy kaw yog ntsuas thiab nrhiav tau kom muaj ntau tshaj 99 feem pua ntawm lub sij hawm.
Koj yuav xyuas tau ib lub meter accuracy los nyeem koj lub meter meter los yog accessing koj cov ntaub ntawv meter hauv internet. Mus xyuas koj tus account hauv internet.
Kawm nyeem analog meters
Ua raws li cov kauj ruam yooj yim nyeem ib analog meter:
- Nyeem tag nrho cov dials, tsuas yog qhov kev kuaj ntawd dials rau ib roj meter, uas muaj tsis muaj zauv.
- Yog hais tias tes rau tej dial yog ntawm ob tug zauv, nyeem cov xov tooj me me.
- Yog hais tias tes tshwm ncaj qha rau ib tug xov tooj, thiab tes rau sab xis yog rau los yog cia li xoom xoom, ces nyeem ntawd xwb. Yog hais tias tes rau sab xis tsis rau xoom, nyeem cov xov tooj me me.
- Pab PG& E khiav ntau npaum li cas koj siv, thov kom meters siv thiab tseeb ntawm obstruction.
Kawm txog koj lub meter xaiv
Nrog PG& E, koj yuav xaiv tau hom meter uas koj xav tau rau koj lub tsev. Koj yuav xaiv tau ib smartMeter™ los yog ib lub meter analog meter. Cov lus nram qab no piv rau ob meters.
Lus Cim Tseg: Lub analog meter los nrog ib tug nqi tes txhua hli. Tus nqi tes xaus tom qab 36 lub hlis sib law liag lub hlis. Cov nqi tes yog teem los ntawm California Public Utilities Commission (CPUC).
Yog hais tias koj tsim nyog tau nyiaj pab, tus setup them rau ib analog meter yog $10 thiab lub hlis xwb yog $5. Kawm txog nyiaj txiag kev pab nyiaj txiag. Mus xyuas cov neeg muas zaub txuag zog & nyiaj.
Kawm txog SmartMeter™ cov kev pab cuam. Mus xyuas SmartMeter™ thiab Meter-Connector cov kev pab cuam.
Opting tawm
Koj yuav opt tawm hauv SmartMeter™ koom tes nrog ib txoj kev raws li txoj kev nram qab no:
- Xa ib SmartMeter™ opt-out daim ntawv hauv internet.
- Hu rau peb smartMeter™ kab ntawm 1-866-743-0263.
CPUC txoj cai rau SmartMeter™ opt-out nqi
Yog hais tias koj opt tawm, koj cov nqi tes thiab meter nyeem ntawv yog cuam tshuam dab tsi rau hauv qab no.
- Koj lub hlis tsub yog discontinued tom qab 36 sib law liag lub hlis.
- Koj meter nyeem ntawv noj txhua lub hlis, pib hauv 2015.
Lus Cim Tseg: Qhov kev txiav txim siab rau opt-out txoj cai tawm los ntawm qhov kev txiav txim 14-12-078 hlis ntuj nqeg 18, 2014 (PDF) CPUC rau hlis ntuj nqeg 2014.
Nyeem cov tariff thiab tus nqi hloov hais txog qhov kev txiav txim los ntawm tus CPUC (PDF)
PG& Stream kuv cov ntaub ntawv pab koj txuag zog thiab nyiaj los ntawm kev muab real-time hluav taws xob ntaub ntawv los ntawm ib tug zog-xyuas ntaus ntawv. No ntaus ntawv pab koj to taub li cas thiab thaum koj nyob nraum siv hluav taws xob. Nws kuj pab koj to taub txog cov nqi, uas enables koj coj tes hauj lwm uas txuag zog thiab nyiaj. Yog txuas nrog ib zog-xyuas ntaus ntawv rau lub hluav taws xob SmartMeter™ hauv koj lub tsev los yog ua hauj lwm, koj yuav:
- Saib koj lub sij hawm tiag hluav taws xob siv (kilowatt [kW]).
- Saib koj lub sij hawm real-time ($/kilowatt teev [kWh]).
- Tau tus kwv yees li ntawm cov nqi-rau-hnub thiab tus kwv yees li ntawm nqi hluav taws xob rau lub hlis tam sim no.
- Tau thov teb cov kev tshwm sim alerts (SmartRate™ thiab Ncov hnub Pricing txheej xwm alerts).
Txuag tau nyiaj los pib Stream kuv cov ntaub ntawv nyob rau hauv cov kauj ruam yooj yim
- Xyuas seb koj puas tsim nyog tau txais kev pab.
Yuav kom siv stream kuv cov ntaub ntawv, koj yuav tsum tau raws li cov kev cai nram qab no:- Muaj ib qho PG&E qhov nyiaj.
- Ua ib thaj tsam los yog me me- los yog nruab nrab-lag luam.
- Muaj ib qho hluav taws xob tsim nyog (E1, EVA, A1, A6 los yog A10).
- Tau mus saib tau ib SmartMeter™ nrog ib meter network sib txuas.
- Kos npe rau hauv koj pg&E hauv internet account*.
Tom qab kos npe rau, koj yuav tau coj mus rau ib lub dashboard rau koj tus account. Xaiv Stream kuv cov ntaub ntawv nyob rau hauv kuv lub usage & txoj kev txuag kom paub tseeb tias koj muaj ib tug meter meter. Yog tsis muaj meter meter yog tso tawm, email peb ntawm StreamMyData@pge.com los yog hu rau 1-877-743-4357, Monday-Friday, 8 a.m.-7 p.m. Tej zaum koj yuav tsim nyog tau ib lub meter upgrade uas enables koj koom. *Koj hauv internet PG&E nyiaj uas yog siv los ntawm pge.comOpens nyob rau hauv qhov rais tshiab. Yog tsis compatible nrog Safari, tus txheem browser rau kua li. Thov siv Firefox, Chrome los yog Internet Explorer (version 9 los yog saum toj no) mus saib tau cov kwj dej Kuv cov ntaub ntawv dashboard thiab txuas koj ntaus ntawv rau ib SmartMeter™. - Muas koj ntaus ntawv.
Tus ntaus ntawv koj yuav tsum tau compatible nrog ib PG&E SmartMeter™. Nws yuav tsum adhere to ZigBee Smart zog 1.0 los yog 1.1 specifications. Ntau electronics thiab hauv internet retailers muag li uas raws li cov kev cai no. Saib ib daim ntawv teev cov cheeb tsam tsev Network (HAN) validated li, pom validated HAN li. - pib kawm.
Tom qab muas ib tug ntaus ntawv, ua raws li cov lus qhia rau koj stream kuv cov ntaub ntawv dashboard txuas nrog nws mus rau lub meter. Ntxov koj teem nws, tus ntxov koj yuav khiav koj cov ntaub ntawv, to taub koj hluav taws xob noj thiab pib txuag zog thiab nyiaj.
Lub sij hawm real-time hluav taws xob siv?
Real-time hluav taws xob siv qhia tau hais tias hluav taws xob hluav taws xob yog siv nyob rau hauv koj lub tsev nyob rau lub sij hawm tiag. Kawm ntau npaum li cas koj cov khoom siv hluav taws xob siv, tig lawv rau thiab tua seb cov kev hloov peb hloov.
Tus nqi real-time ($/kWh)?
Tus nqi real-time yog tus nqi ntawm koj hluav taws xob thaum lub caij tam sim no raws li koj tus nqi tier (E-1 cov neeg muas zaub) los yog lub sij hawm siv (TOU) lub sij hawm (rau EV-A cov neeg muas zaub). Pricing yuav hloov nyob ntawm tej yam txhais los ntawm tus nqi npaj thiab hnub hauv lub billing cycle. Tus pricing tsis muaj xws li discounts, tiam sis nws muaj xws li California Alternative Nqi rau zog (CARE) yog hais tias koj muaj npe zwm rau hauv qhov kev pab cuam no.
Hluav Taws Xob Muaj Nqi ($/h)?
Real-time hluav taws xob nqi yog muab rau tej li los ntawm multiplying lub sij hawm real-time siv thiab tus nqi real-time, ces koj yuav pom ntau npaum li cas koj cov nqi thaum muab ib lub sij hawm.
Kwv yees li ntawm Cov Nqi Rau Hnub?
Kwv yees li ntawm cov nqi rau hnub no yog lus xa mus rau koj ntaus ntawv uas muab tus kwv yees li ntawm koj cov nqi hluav taws xob los pib ntawm koj cov nqi cycle mus txog hnub no, raws li koj cov ntaub ntawv. Cov kwv yees li ntawm koj daim nqi ces koj yuav zoo khiav thiab tswj peb thiab real-time hluav taws xob nqi.
Lus Cim Tseg: Kwv yees li ntawm cov nqi rau hnub yuav tsis phim koj daim nqi vim lawv muaj tag nrho tsub rau ib daim nqi, tiam sis exclude khab nias los yog tshuav nyiaj li cas los ntawm cov nqi yav dhau los.
Tus kwv yees li ntawm Electric Bill lub hlis no?
Koj tus kwv yees li ntawm Hluav Taws Xob Bill lub hlis no yog ib twv ua ntej ntawm koj lub hlis hluav taws xob raws li koj siv rau hnub ntawd. Qhov kwv yees forecasts koj siv rau hnub ntxiv nyob rau hauv cov nqi cycle raws li koj yav dhau los thiab ntxiv tias rau tus kwv yees li ntawm cov nqi kwv yees rau hnub ntawd. Tus kwv yees li ntawm Electric Bill lub hlis no yuav yog ntau dua nyob rau thaum kawg ntawm tus nqi cycle li ntau cov ntaub ntawv muaj nyob.
SmartRate™ thiab ncov hnub Pricing alerts?
Ntxiv rau lawv najnpawb txoj kev, SmartRate™ thiab ncov hnub Pricing cov neeg muas zaub kuj tau alerts rau lawv zog xyuas li hnub ua ntej thiab hnub smartDay™ thiab ncov hnub Pricing txheej xwm.
Kuv ntaus ntawv qhia up-to-the-feeb hluav taws xob noj thiab cov nqi?
Tus info koj pom yog nyob rau lub sij hawm real-time. Tej zaum yuav muaj ib tug 15-60 thib ob qeeb, nyob ntawm koj lub zog-xyuas ntaus ntawv thiab cov SmartMeter™ ntawm koj qhov chaw.
Qhov txawv ntawm ib kilowatt (kW) thiab ib kilowatt-teev (kWh)?
Ib kilowatt (kW) yog ib chav tsev ntawm cov hwjchim los yog tus nqi ntawm lub zog siv los yog generated. Ib kilowatt-teev (kWh) yog ib chav tsev ntawm zog sib npaug rau 1,000-watt teev, thiab yog ib chav tsev ntawm kev ntsuas dej rau nqi hluav taws xob zog. Ua ib analogy, yog hais tias koj twb sau ib thoob dej los ntawm ib tug hose, tus nqi uas cov dej ntws ntawm lub hose rau hauv lub thoob nruab nrab yog kW (hwj huam). Tag nrho cov dej hauv lub thoob thaum tas nruab nrab yog cov kWh (zog).
Vim li cas thiaj tsis kuv ntaus ntawv qhia txog real-time hluav taws xob siv los yog real-time nqe?
Tej zaum ib tug ntaus ntawv loses connectivity rau lub SmartMeter™. Tus ntaus ntawv me nyuam no yuav reconnect automatically. Yog hais tias qhov zoo sib xws yog rov tsim, koj hluav taws xob info zaub thaum nws feem ntau yog. Yog hais tias tus ntaus ntawv tsis tau reconnect, thov sim cov kev ua ub no ua ntej hu rau cov neeg muas zaub:
- Xyuas kom meej tias tus ntaus ntawv yog plugged nyob rau hauv. Yog hais tias tus ntaus ntawv twb tau nyuam qhuav txav los ntawm qhov twg nws yog muas thaum chiv thawj ntsia, txav nws rov qab mus rau nws qhov chaw thawj. Yog hais tias tsis ua hauj lwm, sim tsiv tus ntaus ntawv los ze zog rau lub SmartMeter™ (tsis pub dhau 75 taw). Tus ntaus ntawv yog tsim los reconnect rau lub SmartMeter™ automatically.
- Hu rau Stream Kuv cov ntaub ntawv kev them nyiaj yug yog tej nuj nqis ntawm cov fixes ua hauj lwm. Rau ntaus ntawv-specific teeb meem, thov hu rau tus ntaus ntawv manufacturer.
Vim li cas kuv pom real-time hluav taws xob siv tab sis tsis pom real-time nqe los yog real-time hluav taws xob nqi rau kuv ntaus ntawv?
Yog hais tias koj yog ib tug nqi E1, peb feem ntau thaj zog tus nqi zog, thiab nyuam qhuav txuas nrog koj ntaus ntawv, koj yuav pib saib koj tus nqi real-time thiab real-time hluav taws xob nqi tom qab pib ntawm koj tus nqi tom ntej.
EVA cov neeg muas zaub yuav pom real-time nqe 24 teev tom qab connecting ib tug ntaus ntawv. Yog hais tias koj yog ib tug ntawm cov nqi no thiab tsis pom qhov no info tsis pub dhau 24 teev uas ntse txuas tus ntaus ntawv, thov hu rau Stream Kuv cov ntaub ntawv cov neeg muas zaub.
Vim li cas thiaj tsis yog tus info los ntawm Stream kuv cov ntaub ntawv tib yam li kuv pom nyob rau hauv kuv pg&E hauv internet nyiaj?
Tus info koj pom nyob rau hauv koj pg& E hauv internet txawv ntawm cov ntaub ntawv tso tawm rau koj zog-xyuas ntaus vim hais tias cov cuab yeej siv ntau txoj kev sib txawv thiab txawv calculation txoj kev. Siv ib qho zog-xyuas ntaus ntawv yog tib txog kev saib real-time hluav taws xob info, xws li tsub thiab discounts uas yog thov kom tus nqi. Peb lub hom phiaj ntawm PG& E yog muab koj xaiv ces koj yuav xaiv tau ib qho uas zoo suits koj xav tau.
Vim li cas ho kuv lub sij hawm tiag nqe hloov?
Koj lub sij hawm tiag nqe reflects hloov nyob ntawm koj lub tier los yog TOU lub sij hawm, los yog thaum lub sij hawm SmartDay™ los yog ncov hnub Pricing kev tshwm sim. Cov nplooj ntawv web site muaj ntau info rau lub hom phiaj. Mus xyuas lub sij hawm-siv los yog Tiered Tus Nqi Npaj Rau Kev Npaj Them Nqi.
Vim li cas thiaj tsis kuv tau txais tus nqi kwv yees rau hnub los yog kwv yees li ntawm Electric Bill lub hlis no?
Tej zaum, tej teeb meem tiv thaiv info txais tos rau koj zog-xyuas ntaus ntawv. Ob peb me nyuam no yuav tau ua txhua hnub xa cov ntaub ntawv no. Koj tus kwv yees li ntawm cov nqi rau hnub thiab kwv yees li ntawm Hluav Taws Xob Bill lub hlis no yuav muab xa mus rau hnub tom qab uas tam sim no info, yog hais tias koj cov ntaub ntawv tsis xa.
Vim li cas kuv kwv yees electric Bill lub hlis no txawv ntawm kuv tus nqi?
Koj kwv yees li ntawm Electric Bill lub hlis no yog xam raws li koj hluav taws xob noj rau hnub thiab tus kwv yees li ntawm lub zog uas koj yuav siv los ntawm tas koj cov nqi cycle. Yog hais tias koj siv varies ho los ntawm lub limtiam ntawd, koj huab cua tej zaum yuav tsis muaj tseeb. Tus kwv yees li ntawm Electric Bill lub hlis no yuav yog ntau dua nyob rau thaum kawg ntawm tus nqi cycle li ntau cov ntaub ntawv yog muaj, thiab thaum peb ua peb zoo tshaj plaws muab ib tug kwv yees, yog tsis muaj txoj kev rau peb twv seb koj siv thiab ua nqi yuav.
Tam sim no tias koj muaj ib tug zog-xyuas ntaus ntawv thiab paub ntxiv txog koj hluav taws xob siv thiab xav tau, koj yuav npaj txo koj lub zog noj thiab cov nqi. PG&E muaj ntau txoj kev xaiv los pab koj txuag, xws li lwm cov nqi, rebates thiab cov kev pab cuam. Mus ntsib zog-nyiaj programs tau pib.
Yog hais tias koj nyob nraum tseem nrhiav cov lus teb, hu rau customer Support. Hu rau Stream kuv cov ntaub ntawv kev them nyiaj yug, email peb ntawm StreamMyData@pge.com. Koj kuj hu tau rau 1-877-743-4357, Monday-Friday, 8 a.m-7 p.m.
Kuv sau npe thiab txuas kuv zog xyuas ntaus ntawv?
Kos npe rau koj tus account. Tom qab ntawd, xaiv Stream kuv cov ntaub ntawv nyob rau hauv kuv siv thiab txoj kev txuag tau koj stream kuv cov ntaub ntawv dashboard. Tsim nyog meters zaub hauv lub SmartMeter™ fais meters rooj. Siv lub + icon nthuav lub rooj thiab zaub tej meters compatible meters. Thaum koj muaj ib tug ntaus ntawv, koj yuav sau npe rau ntawm tus Kwj dej kuv cov ntaub ntawv dashboard. Ua raws li cov kauj ruam no mus sau npe rau koj ntaus ntawv:
Sau koj lub zog-xyuas ntaus ntawv. Teb cov teb, nias ntxiv thiab tshawb kom paub tseeb tias koj cov ntaub ntawv. Ua tib zoo xyuas koj info ua ntej xa nws, vim hais tias tus ntaus NTAWV MAC chaw nyob yuav tsuas hloov los yog kho los ntawm hu rau cov neeg muas zaub Support Configure lub meter. Ua raws li cov kauj ruam nram qab no. Txoj kev no yuav tig rau lub xov tooj cua thib ob nyob rau hauv koj lub meter thiab enable koj ntaus ntawv mus cuag lub meter. Txoj kev yuav tsum tau kwv yees li ntawm ob feeb, tiam sis tej zaum yuav siv plaub nws connect koj zog-xyuas ntaus ntawv. Thaum lub meter ntse configured, koj yuav txuas koj ntaus ntawv. Txoj kev no yuav siv sij hawm li 5 feeb, tiam sis tej zaum yuav siv sij hawm mus txog plaub nws.
Yog hais tias koj muaj teeb meem txuas koj ntaus ntawv, thov saib qhov zoo sib xws. Yog hais tias koj tseem tsis tau txuas tom qab plaub nws, hu rau Stream kuv cov ntaub ntawv customer Customer Support. Email peb ntawm StreamMyData@pge.com. Koj kuj hu tau rau 1-877-743-4357, Monday-Friday, 8 a.m-7 p.m.
Kwj kuv cov ntaub ntawv ruaj ntseg?
Tus kwj kuv cov ntaub ntawv xov tooj cua signal broadcasts rau ib ruaj ntseg encrypted, 2.4GHz ZigBee Smart zog 1.0 qauv–raws li wireless channel. ZigBee incorporates PKI certificates siv Certicom Elliptic Curve Qu Vanstone (ECQV) tshuab, uas pab uniquely qhia txhua ntaus thaum lub sij hawm nws connects rau Stream kuv cov ntaub ntawv. Lub tshuab no enables li thiab lub meter kom ruaj ntseg authenticate thaum sib txuas lus nrog sib. Tsuas li uas tau raug ruaj ntseg authenticated thiab paired nrog lub SmartMeter™ yuav saib tau koj cov ntaub ntawv real-time zog. Tsis tas li, Stream kuv cov ntaub ntawv tej hauj lwm zoo li ib wi-nkaus network. Koj ntaus ntawv tsuas siv tau nyob rau hauv cheeb tsam hauv cheeb tsam smartMeter™ (feem ntau mus txog 75 taw).
Kuv puas muab cov info uas kuv tau txais los ntawm cov SmartMeter™ nrog peb ob tog?
PG&E safeguards tus info tauj rau lub SmartMeter™ tom qab koj txuas ib zog-xyuas ntaus ntawv rau lub SmartMeter™. Txawm li ntawd los, cov ntaub ntawv no yuav muab koj cov ntaub ntawv thiab tej zaum koj yuav muab cov ntaub ntawv uas muaj ob tog. Lus Cim Tseg: Koj yog lub luag hauj lwm tiv thaiv tej tus kheej info koj muab nrog peb ob tog.
Nws puas muaj kev ruaj ntseg muab kuv PG&E nyiaj peev xwm rau cov neeg muag khoom saib kuv stream kuv cov ntaub ntawv info?
Nrog gateway li qhov twg zog siv yog saib rau ib feem peb tog web nplooj ntawv los yog mobile daim ntawv thov, koj xaiv qhov chaw uas los yog app siv, thiab qib uas info koj xav muab rau tus neeg thib peb tog. Thaum koj muab info txhua yam rau ib tog twg thib peb, koj yog lub luag hauj lwm tiv thaiv koj info. PG& E tsis yog lub luag hauj lwm rau kev ruaj ntseg ntawm cov kev pab cuam no.
Dab tsi zog-xyuas li ua hauj lwm nrog ib SmartMeter™?
Compatible zog xyuas li yuav tsum txhawb ZigBee naiskhu thiab ntse zog Profile 1.0 los yog 1.1 daim ntawv pov thawj. PG& E validated ntau li uas ua hauj lwm nrog lub SmartMeter™ thiab cov PG&E network. Koj yuav siv tau zigbee SEP 1.0 los yog 1.1 ntaus ntawv, tiam sis li uas tsis nyob rau daim ntawv no tej zaum yuav tsis ua hauj lwm thiab nrog lub SmartMeter™.
Ntau hom li muaj:
- In-home Displays (IHDs) los yog zog xyuas li qhia koj lub zog real-time zog info rau ib zaub.
- Gateways txuas lub SmartMeter™ rau hauv Internet, muab kev saib rau real-time zog info los ntawm ib lub web browser, smartphone los yog lwm yam kev cob cog rua ntaus ntawv.
- Smart Programmable Controllable Thermostats (PCTs) yog thermostats uas kuj tau txais lub zog real-time zog info ntawm lub SmartMeter™.
- USB dongles zoo ib yam li flash drives tab sis muaj xws li ib tug ZigBee-enabled ntaus uas yuav sib txuas lus wirelessly nrog lwm li lawm. Koj yuav txuas nrog ib USB dongle nrog koj PC los yog ib qhov zoo sib xws mus saib real-time zog info.
- Ntse plugs pub koj saib thiab tswj lub hwj huam noj ntawm ib tug neeg khoom siv.
- Load tswj switches automatically tig rau thiab tua li uas haus ib tug nqi tseem ceeb ntawm lub zog, xws li pas dej ua ke twj tso kua mis.
- Ntse khoom siv yuav tau txais zog info thiab siv presets los kho koj lub zog siv zog.
Lus Cim Tseg: Ua tau ntaus peevxwm sib txawv nyob ntawm seb hom, qauv thiab manufacturer.
Stream Kuv cov ntaub ntawv ua hauj lwm?
Lub SmartMeter™ muaj ob xov tooj cua. Thawj xov tooj cua relays koj hluav taws xob noj thiab meter raws li txoj cai rau PG& E. Qhov no info pab peb xa zog reliably thiab npaum li cas. Lub xov tooj cua thib ob yog rau Stream kuv cov ntaub ntawv thiab muab tua los ntawm default. Thaum koj ua tiav hauv internet sau npe rau Stream kuv cov ntaub ntawv, tus xov tooj cua thib ob yog activated. Lub SmartMeter™ yuav lub sij hawm real-time hluav taws xob info uas nws sau. Qhov no info yog ruaj ntseg transmitted rau koj compatible zog-xyuas ntaus ntawv.
SmartMeter™ yog ib lub kaw lus uas sau hluav taws xob thiab tej nkev siv cov ntaub ntawv los ntawm koj lub tsev los yog lag luam. Hluav taws xob meters ntaub ntawv tsev peb teev thiab coj mus muag peb hauv txhua 15 feeb. Cov nkev modules txuas rau roj meters ntaub ntawv siv txhua hnub. Cov ntaub ntawv no yog xa periodically rau PG&E los ntawm ib tug ruaj ntseg wireless sib txuas lus network.
Muaj, peb muaj ntau txoj kev yooj yim rau cov neeg muas zaub opt tawm hauv qhov kev pab cuam:
- hauv online(online). Mus rau lub SmartMeter™ Opt-Out nplooj ntawv hauv internet kom paub meej thiab xa koj meter preference. Mus xyuas SmartMeter™ opt-out qhov kev pab cuam.
- xov tooj. Hu rau peb nplooj siab 24-teev SmartMeter™ kab opt tawm hauv xov tooj. Siv lub xov tooj ntawm lawv lub xov tooj, los yog hais lus rau ib tug neeg sawv cev ntawm 1-866-743-0263.
Tiv thaiv koj cov ntaub ntawv yog ib feem tseem ceeb tshaj plaws. Peb thov tib yam kev tiv thaiv cov qauv kawm rau tag nrho cov ntaub ntawv peb sau. Peb kho koj cov ntaub ntawv qhia txog koj tus kheej li tsis pub leej twg paub, thiab peb yeej zoo ib yam nrog tag nrho cov ntxawg ntxawg yuav tsum tau ua raws li California Public Utilities Commission (CPUC). Nyeem peb cov ntaub ntawv qhia txog txoj cai privacy. Mus xyuas PG& E txoj cai.
Peb siv wireless xov tooj cua txuas rau hluav taws xob meters xa koj cov ntaub ntawv ruaj ntseg. Lub tshuab no enables koj zoo tswj koj lub zog noj.
Lawv cia koj khiav koj lub zog siv txhua lub hlis, uas yuav pab tau koj ntse kev txiav txim siab ntse thiab tswj koj cov nqi.
Lub smartMeter™ lawv muaj rau tag nrho peb cov neeg muas zaub. Feem ntau meters tau ntsia hauv 2012. Ib txhia neeg muas zaub tau opted tawm hauv qhov kev pab cuam SmartMeter™ thiab siv analog meters.
Lub SmartMeter™ lawv enables peb nyeem koj meter tsis teem ko taw rau koj cov cuab yeej los yog cuam tshuam koj lub sij hawm.
Qhov kev pab cuam SmartMeter™ pab peb txhim kho koj qhov kev pab los ntawm muab peb muaj peev xwm nrhiav tau fais fab tuag thiab restore koj lub hwj huam sai.
Koj tsis tas yuav tam sim no rau lub upgrade, tab sis peb yuav tsum tau tseeb mus saib rau lub meter. Tom qab ntawd, peb sau koj cov meter nyeem ntawv tsis tau teev ko taw rau koj cov cuab yeej.
Peb ntsia tus ntaus ntawv tsawg tshaj 15 feeb. Cov upgrade yuav siv sij hawm thaum cov sij hawm ua hauj lwm thiab, feem ntau, yuav siv li 5 feeb kom tiav.
Meter-Connector yog ib hom SmartMeter™ nrog built-in cellular tshuab uas enables lub meter los relay siv cov ntaub ntawv nyob rau tej thaj chaw uas tsis network cov kev pab them nqi. Tus ntaus ntawv tso cai rau ob-txoj kev sib txuas lus uas extends network mus txog thiab muab ib qhov zoo sib xws, txawm tias thaum los nag. Nyob rau tej cheeb tsam, network connectivity yog tsawg los yog cuam tshuam kev tiv thaiv ib txheem SmartMeter™ ntawm li qhia siv kuj tuav network sib txuas. Piv txwv ntawm kev cuam tshuam yog foliage, ntoo, vaj tse, siv thiab terrain. Meter-Connector yuav xa cov ntaub ntawv rau lwm meters.
Ib tug txheem hluav taws xob SmartMeter™ nquag xa meter cov ntaub ntawv los ntawm ib tug xov tooj cua xov tooj cua frequency network rau PG& E. Txhua SmartMeter™ rau hluav taws xob pab muaj ib lub network xov tooj cua uas xa meter cov ntaub ntawv rau ib electric network saib taw tes. Lawv siv xov tooj cua frequency mesh tshuab uas tso cai meters kom ruaj ntseg lawv cov ntaub ntawv ntawm nyob ze meters thiab relay li. Txoj kev no tsim ib 'mesh' ntawm network cov kev pab them nqi. Lawv txhawb ob-txoj kev sib txuas lus ntawm lub meter thiab PG& E.
Meter-Connector yog ib hom SmartMeter™ uas tau ua-nyob rau hauv cellular tshuab. Thaum ib tug txheem SmartMeter™ tsis tau txuas rau lub PG&E nplooj siab xov tooj cua frequency, peb ntsia Meter-Connector ua ib SmartMeter™ thiab ib cellular hluav taws xob network saib taw tes. Meter-Connector collects info ntawm nyob ze cov meters uas tsis yog-communicating meters thiab xa meter cov ntaub ntawv rau nws tus kheej thiab lwm cov meters nyob ze meters rov qab mus PG& E.
Meter-Connector xws li transmits 1.25 W los yog 2 W, nyob ntawm tus ceev ntawm lub cellular network nyob rau hauv koj cheeb tsam. SmartMeter tsuas transmits 1 W. Meter-Connector xa cov ntaub ntawv rau PG&E txog plaub zaug ib hnub twg. Tag nrho cov sij hawm transmission yuav sib txawv me ntsis, tiam sis feem ntau yuav siv sij hawm tsib feeb los yog tsawg dua ib hnub twg. Ib tug txheem SmartMeter™ relays periodically, nrog txhua xov tooj cua frequency teeb liab feem ntau kawg ntawm 2 mus rau 20 milliseconds. Cov intermittent signals tag nrho li 45 vib nas this ib hnub twg.
Tiv thaiv cov neeg muas zaub yog ib feem tseem ceeb tshaj plaws. Peb thov tib yam kev tiv thaiv cov qauv kawm rau tag nrho cov ntaub ntawv peb sau. Peb kho koj cov lus qhia raws li tsis pub leej twg paub, thiab ua raws li tag nrho CPUC ntxawg ntxawg yuav tsum tau ua.
Meter-Connector muaj cov kev pab cuam nram qab no:
- Lub tshuab pab txhawb ntau txhim khu kev qha, txo koj cov footprint footprint thiab muab kev pab huv zog.
- Tom qab koj kos npe rau koj tus account, koj yuav saib tau koj lub zog siv lub hlis, hnub thiab teev.
- Koj yuav kos npe rau daim ntawv ceeb toom los ntawm email, ntawv nyeem lus los yog xov tooj thaum koj hluav taws xob siv txav mus rau hauv ib lub tier ntau dua-nqi tier.
- Koj yuav xyuas tau koj cov hluav taws xob siv hauv 5-rau 15-ob increments rau koj stream kuv cov ntaub ntawv ntaus ntawv.
Peb txhawb ib tug neeg xaiv rau cov neeg muas zaub thaum nws tawm los rau koj lub tsev meter xaiv. Tus CPUC tso cai rau cov neeg muas zaub opt tawm rau tej yam, tsis hais seb lawv muaj ib smartMeter™ los yog ib analog meter nyob rau hauv qhov chaw. Tus CPUC twg tsis pom zoo ib SmartMeter™ opt-out qhov kev pab cuam rau cov neeg muas zaub coj mus muag.
Tau ntxiv info rau opting tawm. Mus xyuas SmartMeter™ opt-out qhov kev pab cuam.
SmartMeter™ yog pib
SmartMeter™ tshuab yog lub cornerstone ntawm daim phiaj ntse uas yuav modernize lub hluav taws xob lawv yuav muaj zog, smarter thiab npaum li cas. Qhov kev pab cuam SmartMeter™ muab cov kev pab cuam thawj cov kev pab cuam ntse rau cov neeg muas zaub los empowering lawv to taub thiab txo lawv lub zog siv thiab hli nqi. Lawv yog lub rooj vag kom zog efficiency thiab integrated renewable zog qhov chaw, thaum txhawb ib tiam tshiab ntawm ntse khoom siv thiab plug-in fais tsheb uas yuav pab tau cov neeg muas zaub.
Kawm txog cov kev pab cuam ntawm SmartMeter™.
Qhov no ua rau cov ntse grid?
SmartMeters™ no kuj yog thawj kauj ruam hauv ib smart Grid dag zog uas yog tsav ib ntsuab tshuab kev lag luam tshiab nyob rau hauv California. Yog tsis muaj leej twg ib lub tswv yim los yog tshuab uas yuav tau peb mus rau lub Smart Grid hauv ib poob swoop. Theej, nws yog hauv cov kauj ruam me me thiab incremental kev kho tshiab. Nws yuav zoo li heev, tab sis nyob rau hauv ib xyoo caum, peb yuav tag nrho yuav tom li cas peb twb tuaj. Tej yam uas peb noj tam sim no yog npaj rau kev siv tshuab thiab kev loj hlob peb tsis tau fathomed. Tus Ntse Grid yuav pab peb khaws pace.
Xyuas seb SmartMeter™ sib txuas lus nrog PG&E
California Public Utilities Commission (CPUC) yog ua lub dag zog los upgrade California lub zog infrastructure nrog automated metering. Qhov kev pab cuam PG&E SmartMeter™ program yog ib feem ntawm lub dag zog. PG& E upgraded peb metering lawv rau SmartMeters™ ua ib feem ntawm ib lub xeev dav dag zog upgrade California lub zog infrastructure. SmartMeter™ tshuab muab txoj kev tshiab los pab koj khiav koj lub zog siv zog, siv tsawg zog, thiab nkag rau hauv lub hom phiaj uas yuav pab tau koj txuag tau nyiaj.
SmartMeters™ ntsuas thiab sau koj lub zog siv zog, raws li analog meters ua. Qhov txawv tseem ceeb yog tias SmartMeters™ no kuj muaj peev xwm ob-txoj kev network sib txuas lus ntawm PG&E thiab koj lub tsev los yog ua hauj lwm. No feature enables koj mus xyuas koj cov hluav taws xob hluav taws xob siv hauv internet.
Kawm ntxiv txog SmartMeter™ cov kev pab cuam. Mus xyuas SmartMeter™ thiab meter-connector cov kev pab cuam
Xyuas seb yuav nyeem koj SmartMeter™. Mus ntsib nyeem cov SmartMeter™.
To taub li cas cov SmartMeter™ hluav taws xob sib txuas lus nrog PG&E
Txhua SmartMeter™ hluav taws xob meter yog nruab nrog lub network xov tooj cua. Lub xov tooj cua transmits koj teev meter nyeem ntawv, periodically, mus rau ib lub network network saib taw tes. Cov ntaub ntawv no ces kis mus PG&E los ntawm ib tug xov tooj cua xov tooj cua frequency network. Xov tooj cua frequency tshuab enables meters meters thiab lwm sensing li sib txuas lus thiab lawv cov ntaub ntawv ruaj ntseg. Lub hluav taws xob access ntsiab lus thiab meters tsim ib "mesh" ntawm network cov kev pab them nqi.
Cov ntaub ntawv sau los ntawm cov ntsiab lus nyob ze fais meters yog kis rau PG&E los ntawm ib tug ruaj ntseg cellular network. Xov tooj cua frequency mesh-enabled li, xws li meters thiab relays txuas nrog lwm mesh-enabled li. Tus li lawm ua teeb liab repeaters, relaying cov ntaub ntawv mus saib tau cov ntsiab lus. Tus saib taw tes li sau cov ntaub ntawv, encrypt nws thiab xa nws ruaj ntseg rau PG&E siv ib feem peb tog network. Lub RF mesh network xa cov ntaub ntawv nyob deb li cas thiab ntau terrain. Tus mesh ib txwm mus nrhiav qhov zoo tshaj plaws rau transmit cov ntaub ntawv. Qhov no yuav pab xyuas kom meej tias cov info mus txawv tebchaws los ntawm nws qhov chaw rau nws lo lus uas peb sai thiab npaum li cas.
To taub li cas cov roj SmartMeter™ lawv sib txuas lus nrog PG&E
Lub SmartMeter™ roj module txuas rau koj cov roj tsoos meter. Lub SmartMeter™ module cov ntaub ntawv koj meter nyeem txhua hnub. Lub SmartMeter™ ces siv ib xov tooj cua frequency teeb liab rau transmit koj nyeem ntawv rau ib lub zos collector chav tsev. Tus neeg sau ntawv sau cov ntawv sau los ntawm koj lub meter thiab ntau lwm meters. Nws ces transmits cov ntaub ntawv ruaj ntseg rau PG&E dua ib nplooj siab thiab ruaj ntseg wireless network. Vim yog nws cov ntaub ntawv yooj yim yuav tsum tau, ib smartMeter™ roj lawv tsuas sib txuas lus ib txoj kev: los ntawm koj mus PG& E.
Ntxiv rau txuag zog thiab nyiaj
Muab kuv cov ntaub ntawv qhia txog kuv cov ntaub ntawv
Pub peb tog tuam txhab uas muag muab tsom xam thiab cov cuab yeej pab koj txuag tau nyiaj.
Txheej txheem pab cuam Energy Savings Assistance (ESA)
Kev txuag hluav taws xob thiab nyiaj txiag yam siv cov khoom siv tshiab rau hauv vaj tsev pab dawb.
Cov txheej txheem pab cuam Muab Tau Raws Li Kev Xav Tau (Demand Response, DR)
Nrhiav txoj kev pab cuam rau koj lub tsev los yog lag luam.