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Find answers to your frequently asked questions
How long does the discount last?
You receive the discount for two years before you must re-apply. We automatically contact you for re-certification.
Must I show proof of income when I apply?
Proof of income is not required during the application process.
How do I know the discount has been applied?
We send letters to both tenants and landlords welcoming them to the CARE Program. The landlord is then responsible for passing the CARE discount through to the tenant. The discount should appear on the energy statements that tenants receive from their landlords.
If my family was denied CARE benefits, how soon can we re-apply?
We encourage you to reapply whenever your income situation changes. Income guidelines change in June of each year.
Where can my landlord get answers to questions and more information about the CARE Program?
Your landlord can call PG&E at 1-866-743-2273 or email CAREandFERA@pge.com.