If you went without power for 48 hours or longer due to a storm or other major weather-related event, you may qualify for a PG&E Storm Inconvenience Payment.
To qualify, you must meet the following criteria:
- You are a PG&E electric residential customer. Enrollment in programs such as CARE or Medical Baseline Allowance does not impact eligibility.
- Your PG&E residential account is in good standing at the time of the outage and at the time PG&E issues payment (typically 45-60 days after the event).
- You experienced a power outage for 48 consecutive hours or longer during a major weather-related event.
- The extended outage is the result of a major weather-related event that caused significant damage to PG&E’s electric distribution system.
If you are eligible, you do not need to apply. We will send payments directly to you.
Questions? Contact the extended outage line at 1-888-743-4743 to speak with a representative.
Note: If you have multiple residences, such as a primary residence and a vacation home, you can receive a Storm Inconvenience Payments for each location that experienced a storm-related outage lasting more than 48 hours.
Who is not eligible?
You are not eligible to receive a Storm Inconvenience Payment if:
- You are a business, agricultural, multi-family building common areas or any other non-residential account, including streetlights.
- Your PG&E account is inactive on the days you were impacted.
- The power outage you experienced was less than 48 consecutive hours.
- The power outage was due to a Public Safety Power Shutoff or a natural disaster, such as an earthquake or wildfire.
- You live in an area where access to PG&E electric facilities was blocked due to mudslides, road closures, or other issues.
- Your equipment prevented PG&E from restoring your power and extended your outage.
PG&E issues Storm Inconvenience Payments in increments of $25, with a $100 maximum payment per storm. Payment levels are based on the length of your outage:
- 48 to 72 hours: $25
- 72 to 96 hours: $50
- 96 to 120 hours: $75
- 120 hours or more: $100
Payments will be issued to the person whose name is on the PG&E account. Due to the increase in severity and frequency of winter storms, payments may be delayed beyond the typical 45–60-day payment processing period.
Frequently asked questions
Answers to common questions about outage compensation.
Report an outage immediately. We rely on customers like you to tell us when your power is out. Your input improves our ability to identify and respond to damaged powerlines.
If your power outage lasts for more than 48 hours, call our special outage hotline to learn more about the outage, and the services that are available:
Remember, we can provide more accurate information about your outage if we have the correct phone number for your service address on file when you call.
PG&E's service guarantees cover outages that are not caused by emergency events such as severe storm conditions:
- We credit your bill $25 for each 24-hour period after you have been without power for 24 hours.
When your gas or electric service is interrupted or in need of repair, you expect a reasonable and timely response. To ensure that we provide this to you, PG&E has implemented service guarantees.
In most cases, we consult our internal records to identify customers who are eligible to receive checks. However, if your power was out for more than 48 hours and you do not receive a check within 60 days of the outage, visit our service guarantees.
This Storm Inconvenience Payment is only for residential customers.
Gas and electricity are essential to keep your life running smoothly, safely and efficiently. When your service is interrupted or in need of repair, you deserve a timely response. See how PG&E has implemented service guarantees.
Self-Generation Incentive Program (SGIP)
An overview of the SGIP program
Community Resource Centers
Customer support during a Public Safety Power Shutoff (PSPS)
Keep yourself and your family safe by preparing for unexpected events