Urgent Alert

Storm Inconvenience Bill Credit

A part of PG&E’s Safety Net program

If you went without power for 48 hours or longer due to a storm or other major weather-related event, you may qualify for a PG&E Storm Inconvenience Bill Credit.

Payment eligibility

To qualify, you must meet the following criteria:


  • You are a PG&E electric residential customer. Enrollment in programs such as CARE or Medical Baseline Allowance does not impact eligibility.
  • Your PG&E residential account is in good standing at the time of the outage and at the time PG&E issues payment (typically 45-60 days after the event).
  • You experienced a power outage for 48 consecutive hours or longer during a major weather-related event.
  • The extended outage is the result of a major weather-related event that caused significant damage to PG&E’s electric distribution system.


If you are eligible, you do not need to apply. You will automatically receive a bill credit on your PG&E Energy Statement.


Questions? Contact PG&E at 1-800-PGE-5000 to speak with a representative.



important notice icon Note: If you have multiple residences, such as a primary residence and a vacation home, you can receive a Storm Inconvenience Bill Credits for each location that experienced a storm-related outage lasting more than 48 hours.



Who is not eligible?


You are not eligible to receive a Storm Inconvenience Bill Credits if:


  • You are a business, agricultural, multi-family building common areas or any other non-residential account, including streetlights.
  • Your PG&E account is inactive on the days you were impacted.
  • The power outage you experienced was less than 48 consecutive hours.
  • The power outage was due to a Public Safety Power Shutoff or a natural disaster, such as an earthquake or wildfire.
  • You live in an area where access to PG&E electric facilities was blocked due to mudslides, road closures, or other issues.
  • Your equipment prevented PG&E from restoring your power and extended your outage, such as service drop or faulty weatherheads.

Payment amount

PG&E issues Storm Inconvenience Bill Credits in increments of $25, with a $100 maximum bill credit per storm. Bill Credit levels are based on the length of your outage:


  • 48 to 72 hours: $25
  • 72 to 96 hours: $50
  • 96 to 120 hours: $75
  • 120 hours or more: $100


Bill credits will be issued to the person whose name is on the PG&E account and will be reflected on your Energy Statement. Due to the increase in severity and frequency of winter and heat storms, bill credits may be delayed beyond the typical 45–60-day processing period.

Frequently asked questions

Answers to common questions about outage compensation.

Report an outage immediately. We rely on customers like you to tell us when your power is out. Your input improves our ability to identify and respond to damaged powerlines.


View and report outages at the PG&E Outage Center

If your power outage lasts for more than 48 hours, call our special outage hotline to learn more about the outage, and the services that are available:


Call 1-800-743-5002.


Remember, we can provide more accurate information about your outage if we have the correct phone number for your service address on file when you call.

You may be eligible for another program called "Guarantee 7: Electric service restoration" for outages not caused by emergency events such as severe storms.


Learn more by going to the Service Guarantees webpage.

When your gas or electric service is interrupted or in need of repair, you expect a reasonable and timely response. To ensure that we provide this to you, PG&E has implemented service guarantees.


Go to "Start, Stop or Transfer Service" to read PG&E's service guarantees

The bill credit has no bearing on your right to submit a claim. We issue the bill credit to acknowledge the inconvenience the extended outage caused you.


To get more info, visit our claims policy and process.

In most cases, we consult our internal records to identify customers who are eligible to receive a bill credit. However, please call 1-800-743-5000 to inquire if:

  • Your power was out for more than 48 hours, and
  • You do not receive a bill credit within 60 days of the outage.

Inquiries for bill credit must be completed with 1 year of the eligible storm outage.

This Storm Inconvenience Payment is only for residential customers.

Service Guarantees

Gas and electricity are essential to keep your life running smoothly, safely and efficiently. When your service is interrupted or in need of repair, you deserve a timely response. See how PG&E has implemented service guarantees. 

Learn about the claims process.

Safety resources

Self-Generation Incentive Program (SGIP)

An overview of the SGIP program

Community Resource Centers

Customer support during a Public Safety Power Shutoff (PSPS)

Emergency planning

Keep yourself and your family safe by preparing for unexpected events