Simplify the application process with our online tools and resources

If you're installing a new gas or electric service or changing an existing one, you must complete a series of steps. We offer an array of online tools and resources to help you through the process.

Visit our Application for Service Process

Visit our Application for Service Process

Get help every step of the way, from applying and building, to getting connected.

Choose a guide

Choose a guide

Our Getting Started guides walk you through the process of installing your gas and/or electric services.

Manage your project at Customer Connections Online

Manage your project at Customer Connections Online

Learn how this online tool can make it easy for you to submit, track and manage applications for gas and electric services.

Get an estimate in Customer Connections

Excess flow valves

An excess flow valve (EFV) automatically closes and significantly restricts unplanned or excessive natural gas flows if a pipeline is severed by digging. Download EFV information (PDF, 118 KB), and then complete your application in Customer Connections Online.

Get estimates

Get estimates

Project costs can vary greatly, depending on the extent of the project, site conditions and other factors. Estimate your costs.

Visit Submit Payment

Pay your project charges online

Make your project payment with a secure online bank transfer. It’s both easy and free.

Use our Permit Office Locator

Use our Permit Office Locator

Find the location of your local planning and building departments for permits, inspections and regulations.

Visit frequently asked questions (FAQ)

Visit frequently asked questions (FAQ)

Find the information you need to obtain permits, set up temporary power and meet load requirements. Get answers.

Contact us

If you have additional questions, call our Building Services expert at 1-877-743-7782.

Gas Service Options for Customers

Pacific Gas and Electric Company (PG&E), offers several gas service options for our customers, including elevated gas delivery pressure at customer facilities in qualifying locations. When we receive a request for elevated gas delivery pressure, we work with the customer and perform a gas system evaluation to determine whether elevated pressure service is available at their location. Please note, elevated gas pressure is offered at PG&E’s discretion and, when available, may increase the cost of delivery at some locations, special facilities charges may apply as detailed in PG&E’s Gas Rule 2.


We work to provide reliable elevated gas delivery pressure to our customers. However, Gas Rule 2 allows us to reduce service to standard delivery pressure if we determine that higher gas delivery pressure is no longer available or that it negatively affects our gas delivery system.


For more information, please visit pge.com/tariffs, see PG&E’s Greenbook Manual, or call our Building and Renovation Service Center at 1-877-743-7782 during regular business hours.