Service guides

1. Get ready.
   • Review our getting started guides to learn more about project requirements. 
   • Guides for residential customers
   • Guides for business customers
      
2. Apply online.
   
   • Submit your application for service anytime, 24 hours a day, 7 days a week. Visit "Your Projects."
      
3. Speak with your PG&E representative.
   
   • Your PG&E representative will contact you within three business days to discuss project details.
      
4. Design your project.
   
   • You can either have PG&E or an applicant designer design your project. After the design is prepared, PG&E mails the project proposal for your approval. Explore design responsibilities.

 Note: After you apply for gas or electric service, we assign a representative to you. Your representative helps you through each step of the process including:

• Arranging a site assessment.
• Providing you with a project estimate and agreement.
• Helping you schedule construction work and inspections.

1. Arrange for trenching.
   • If you're installing or upgrading underground lines, your PG&E representative can provide drawings for trenches or other structures.
      
2. Schedule our services.
   
   • Work with your PG&E representative to schedule PG&E construction crews (gas and/or electric).
      
3. Prepare for trench inspection.
   
   • Ensure that you call 811 before any trenching. If you hired your own contractor for trenching, get familiar with our Electric and Gas Service Requirements. Then, arrange for an inspection with your PG&E representative.
      
4. Complete electrical or gas work.
   
   • Work with your contractor to install your electrical panel or stub out the gas houseline. Refer to our Electric and Gas Service Requirements.
      
5. Be on-site for the installation.
   
   • You or your contractor must be on-site when we install gas and pulls electric wires into the conduit.

Note: For a disconnect that requires immediate attention due to a hazardous situation or if electrical repairs are needed please call 1-877-743-7782. Please be advised that an application may be required before services can be reconnected.

1. Complete municipal inspections.
   • Arrange for the appropriate local government agency to inspect your electric panel and/or gas houseline. 
      
2. Confirm the meter installation date.
   • Find out from your PG&E representative when we will install your meter. 
      
3. PG&E connects your service
   • When your inspections are complete and after we install your meter, we can turn on your electric and/or gas service.

 Note: Understand the stages of SmartMeter™ technology.

Applicants must provide design drawings and support documentation including:

• Gas layout drawings
• Single line drawings, Key Sketch
• Base maps
• Construction detail drawings
• Street light design and rate schedules, to be approved by applicable governmental agencies
• Joint Trench drawings
• Engineering calculations, including:
  
  • Voltage drop
  • Flicker
  • Short circuit duty
  • Pulling tension
  • Pole sizing
  • Guying
• Substructure information
• Stub, complete service and branch service locations (pre-approved by utility)
• Main locations
• Meter locations (pre-approved by utility) with meter set and manifold detail
• Identified required permits
• Identified rights-of-way as required by the utility
• Intents (JT Notice of Intent is provided by the trench design coordinator
• Form B
• Coordination with other utilities
• Tentative design and construction scheduling descriptions
• Conflict check descriptions
• Material list with breakdown, at the individual sketch location and in the material summary, for example:
  
  • Rule 15
  • Rule 16
  • Franchise or third party
  • Private property
• Final drawings stamped and signed by a registered Civil, Mechanical or Electrical Professional Engineer (PE)
• Pole and anchor staking, trench route staking
• Resolution of design changes during construction resulting from field conflicts
• Field check of project site to verify the location of existing facilities
• Additional copies of construction drawings after original distribution

Our design submission process has changed. Applicant designers must now send design packages directly to our Resource Management Center.

• Mailing instructions for the design packages are included in the Applicant Designer global information provided by your PG&E contact.

Note: As the applicant, you are responsible for ensuring that the designer uses the most current design standards.

Download the following files for further information:

• Electric Sample Form No. 79 -716 General Terms & Conditions for Gas and Electric Extension & Service Construction by Applicant (PDF)
• Electric Sample Form No. 62-0982 Distribution and Service Extension Agreement – Provisions (PDF)

Option 1. Select installation by PG&E as a competitive bid

We will provide and install gas and/or electric facilities for your project according to tariff provisions. Before construction, you must pay any applicable advances to us. You are responsible for:

• Route clearing
• Land rights acquisition
• Trenching
• Conduit
• Substructures
• Inspections

Option 2. Select construction by applicant as a qualified contractor

A qualified contractor must provide all the necessary material and installation of the gas and/or electric facilities for the project. You must select a qualified contractor to perform the work to PG&E design and construction specs.

Before starting construction, you must pay any applicable advances to PG&E. Advances include the estimated costs of:

• Engineering
• Administration
• Tie-ins
• Additional facilities and labor necessary to complete the extension

Contact your local PG&E office for more information.