The application and new service project process

1. Get ready
   • To begin the process, visit the Project Resources page. 
   • This guide helps you to learn more about residential and business project requirements. 
2. Apply online
   • To submit your application, visit Your Projects.
   • You can submit your application for service anytime. Check your application 24 hours a day, 7 days a week. 
3. Speak with your PG&E representative.
   • Your PG&E representative will contact you within three business days.
   • The representative will discuss the project details with you.
4. Design your project.
   • A PG&E or an applicant designer can design your project.
   • After the design is prepared, PG&E sends the project proposal to you for your approval. 
   • Explore design responsibilities and review applicant requirements.

 Note: After you apply for gas or electric service, we assign a representative to you. Your representative helps you through each step of the process, including:

• Arranging a site assessment
• Providing you with a project estimate and agreement
• Helping you schedule construction work and inspections

1. Arrange for trenching
   • If you're installing or upgrading underground lines
   • Your PG&E representative can provide drawings for trenches or other structures.
2. Schedule our services
   
   • Work with your PG&E representative to schedule PG&E construction crews.
   • The crews will provide you with an assessment for gas and/or electric service.
3. Prepare for trench inspection
   
   • Ensure that you call 811 before any trenching. 
   • If you hired your own contractor for trenching, get familiar with our Electric and Gas Service Requirements by visiting our Project Resources page.
   • Then, arrange for an inspection with your PG&E representative.
4. Complete electrical or gas work.
   
   • Work with your contractor to install your electrical panel or stub out the gas houseline. 
   • Refer to our Electric and Gas Service Requirements by visiting our Project Resources page.
5. Be on-site for the installation.
   
   • You or your contractor must be on-site when we install gas and pulls electric wires into the conduit.

 Note: For a disconnect that requires immediate attention please call 1-877-743-7782. Call if you have a hazardous situation or if electrical repairs are needed. Please be advised that before services can be reconnected, an application may be required.

1. Complete municipal inspections.
   • Arrange for the appropriate local government agency to inspect your electric panel and/or gas houseline. 
2. Confirm the meter installation date.
   • Find out from your PG&E representative when we will install your meter. 
3. PG&E connects your service
   • When your inspections are complete and after we install your meter, we can turn on your electric and/or gas service.

 Note: Learn more about your energy use and the stages of SmartMeter™ technology.

Applicants must provide design drawings and support documentation including:

• Gas layout drawings
• Single line drawings, Key Sketch
• Base maps
• Construction detail drawings
• Street light design and rate schedules, to be approved by applicable governmental agencies
• Joint Trench drawings
• Engineering calculations, including:
  
  • Voltage drop
  • Flicker
  • Short circuit duty
  • Pulling tension
  • Pole sizing
  • Guying
• Substructure information
• Stub, complete service and branch service locations (pre-approved by utility)
• Main locations
• Meter locations (pre-approved by utility) with meter set and manifold detail
• Identified required permits
• Identified rights-of-way as required by the utility
• Intents (JT Notice of Intent is provided by the trench design coordinator
• Form B
• Coordination with other utilities
• Tentative design and construction scheduling descriptions
• Conflict check descriptions
• Material list with breakdown, at the individual sketch location and in the material summary, for example:
  
  • Rule 15
  • Rule 16
  • Franchise or third party
  • Private property
• Final drawings stamped and signed by a registered Civil, Mechanical or Electrical Professional Engineer (PE)
• Pole and anchor staking, trench route staking
• Resolution of design changes during construction resulting from field conflicts
• Field check of project site to verify the location of existing facilities
• Additional copies of construction drawings after original distribution

Our design submission process has changed. Applicant designers must now send design packages directly to our Resource Management Center.

• Mailing instructions for the design packages are included in the Applicant Designer global information provided by your PG&E contact.

 Note: As the applicant, you are responsible for ensuring that the designer uses the most current design standards.

Download the following files for further information:

• Electric Sample Form No. 79 -716 General Terms & Conditions for Gas and Electric Extension & Service Construction by Applicant (PDF)
• Electric Sample Form No. 62-0982 Distribution and Service Extension Agreement – Provisions (PDF)

Option 1: Select installation by PG&E as a competitive bid

We will provide and install gas and/or electric facilities for your project according to tariff provisions. Before construction, you must pay any applicable advances to us. You are responsible for:

• Route clearing
• Land rights acquisition
• Trenching
• Conduit
• Substructures
• Inspections

Option 2: Select construction by applicant as a qualified contractor

A qualified contractor must provide all the necessary material and installation of the gas and/or electric facilities for the project. You must select a qualified contractor to perform the work to PG&E design and construction specs.

Before starting construction, you must pay any applicable advances to PG&E. Advances include the estimated costs of:

• Engineering
• Administration
• Tie-ins
• Additional facilities and labor necessary to complete the extension

Contact your local PG&E office for more information.