Apply for new or upgraded service with a convenient online tool

Customer Connections Online is a web-based tool that enables you to submit, track and manage applications for gas and electric service, quickly and conveniently. Sign Up Now for Customer Connections


Explore the benefits of Customer Connections Online

Think of Customer Connections Online as an important project management tool for your business. Whether you’re upgrading or starting a new service, Customer Connections Online makes it easy for you to save time and stay organized. You can use the tool to:

  • Apply for new or upgraded gas and electric service
  • Track your applications using our easy-to-understand dashboard
  • Upload documents rapidly
  • Locate information easily with drop-down menus
  • Receive project status updates by text, email or a phone call
  • Get priority access to PG&E representatives

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Explore resources for business and residential customers

If you’re building or renovating, the following resources can help you start or change your gas and electric services:


Pay your PG&E project fees online with a handy new feature

Fast-track your projects by submitting online payments for invoices and contracts with a free e-check bank transfer.

Submit your payment online. Visit Submit Your Building and Renovation Payments.

If you have additional questions, call our Building and Renovation Services expert: 1-877-743-7782.