Apply for new or upgraded service with a convenient online tool

Customer Connections Online is a web-based tool that enables you to submit, track and manage applications for gas and electric service, quickly and conveniently.

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Discover key benefits of Customer Connections Online

Customer Connections Online makes it easy to update or start your service with the following features:

  • Fast application process for gas and electric service
  • Convenient dashboard that helps you track your applications
  • Rapid document upload
  • Drop-down menus that make it easy to find information
  • Project status updates by text, email or phone
  • Ready access to PG&E representatives

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Explore resources for business and residential customers

If you’re building or renovating, the following resources can help you start or change your gas and electric services:


Pay your PG&E project fees online with a handy new feature

Fast-track your projects by submitting online payments for invoices and contracts with a free e-check bank transfer.

Submit your payment online. Visit Submit Your Building and Renovation Payments.

If you have additional questions, call our Building and Renovation Services expert: 1-877-743-7782.