Be aware of ongoing telephone and email scams
If you’ve received a suspected scam phone call or email, contact PG&E.
Report a scam call: Submit a Telephone Scam Report Form
Report a scam email: Email us at ScamReporting@pge.com
If you’ve received a suspected scam phone call or email, contact PG&E.
Report a scam call: Submit a Telephone Scam Report Form
Report a scam email: Email us at ScamReporting@pge.com
PG&E customers report telephone scams with calls that show PG&E on the caller ID 1-800-743-5000. Or, the caller may falsely claim to represent PG&E.
Fraudulent calls may include:
Be aware that scammers can disguise their true phone numbers or simply claim to be from PG&E. PG&E is not making these calls.
WE NEVER ASK FOR YOUR FINANCIAL INFORMATION OVER THE PHONE. False financial requests like this should be treated as scams.
PG&E Corporate Security Department reviews each scam complaint for any viable investigative leads.
If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 1-833-500-SCAM (1-833-500-7226).
Scams targeting Hispanic business customers
Report telephone scams warning that electric service will be disconnected unless the business makes a payment through a prepaid cash card such as the Green Dot card. PG&E is not making these calls. We never ask for an immediate payment with a prepaid cash card over the phone or in person. False financial requests like this should be treated like scams.
PG&E customers report receiving suspicious emails that appeared to be bills sent by PG&E. These bills are fictitious and should be treated like scams.
If you receive a suspected scam email, email: ScamReporting@pge.com.
Recognize signs of a scam to avoid falling victim to utility scams.
If you have questions, please call us at 415-973-4548.