Scams

PG&E customers report telephone scams with calls that show PG&E on the caller ID 1-800-743-5000. Or, the caller may falsely claim to represent PG&E.

Fraudulent calls may include:

• Telling customers their bill is past due and that power will be shut off within the hour unless payment is made immediately.
• Asking for payment to PG&E be made with a gift card, MoneyPak® Card or through a payment app such as Venmo or Zelle®. NOTE: To review PG&E's authorized methods of payment, visit Ways to pay.
• Asking for your PG&E account number, login or Social Security number to understand your energy usage while attempting to sell you a service or provide an energy evaluation. Vendors do not need this information to get your usage data. PG&E offers the Share My Data program for vendors to get usage data only (not personal information), with your permission.
• Telling customers they are entitled to a PG&E refund and/or discount, a federal tax refund, or owe past-due balances to PG&E. The caller will attempt to obtain your PG&E account number and other personal information.
• Claiming a power shutoff is imminent and asking for personal information to determine if customer’s address will be impacted.
• Claiming to represent a PG&E initiative so they can sell a product or gain entrance to your home.

Be aware that scammers can disguise their true phone numbers or simply claim to be from PG&E. PG&E is not making these calls.

WE NEVER ASK FOR YOUR FINANCIAL INFORMATION OVER THE PHONE. False financial requests like this should be treated as scams.

PG&E Corporate Security Department reviews each scam complaint for any viable investigative leads.

Take action against caller ID scams

If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 1-833-500-SCAM (1-833-500-7226).

Submit a Telephone Scam Report Form

Scams targeting Hispanic business customers
Report telephone scams warning that electric service will be disconnected unless the business makes a payment through a prepaid cash card such as the Green Dot card. PG&E is not making these calls. We never ask for an immediate payment with a prepaid cash card over the phone or in person. False financial requests like this should be treated like scams.

PG&E customers report receiving suspicious emails that appeared to be bills sent by PG&E. These bills are fictitious and should be treated like scams.

If you receive a suspected scam email, email: ScamReporting@pge.com.

It’s true! Based on your feedback, a new pge.com account is now in the works. New features will be added to your online PG&E account, including:

• Stronger security
• Easier password resets
• Personalized insights into your energy usage, rates and savings

The first time you sign into the new site, you'll need to verify your identity by getting a phone call or text message from us.

You may have received an email message regarding this change. To help show the email is from PG&E, we've posted samples here:

PG&E Existing Online Account User

PG&E Existing Account Holder

PG&E uses different email addresses, but most end with pge.com. For example, you might see: 

• @pge.com 
• @em.pge.com
• @em1.pge.com