Find solutions for assistance and savings

PG&E offers many programs that can help you save money and energy. In these tough times, we’re dedicated to serving our customers' needs. PG&E takes pride in being a part of the communities we serve. Together, we can find solutions.

Get help managing your bill and energy usage

The following sections explain how you can get help with your energy costs and usage.

You can get help in the following ways:

  • Set up flexible and easy payment options. PG&E can help you keep your service on when you’re having trouble paying your bill. Request payment options online. Visit Payment Arrangement.
  • Receive a one-time energy credit for up to $300 through the Relief for Energy Assistance through Community Help (REACH) Program. This program helps you pay for energy when a sudden hardship occurs. PG&E sponsors REACH and The Salvation Army runs the program from 170 offices in northern and central California. Visit REACH (Relief for Energy Assistance through Community Help).

    NOTE: REACH is available only once within an 18-month period except, in some cases, for the elderly, physically challenged and terminally ill.
  • Get heating, cooling and weatherproofing help with Low-income Home Energy Assistance Program (LIHEAP). The California Department of Community Services and Development (CSD) oversees this federal program, run by 48 action agencies throughout the state. LIHEAP offers two types of aid:
    • Help for heating or cooling homes.
    • Help for weatherproofing homes.

    Certain customers are higher priority:

    • Families who spend a large part of their income on energy.
    • Families with elderly or disabled members.
    • Families with children under age three.

Dial 2-1-1 for LIHEAP income rules and a list of agencies, or visit California Department of Community Services & Develpoment.

Following are ways to cut expenses and conserve energy:

  • Even out the highs and lows of your monthly bills with the Balanced Payment Plan. With the plan, your bills are about the same throughout the year, even in hot or cold weather. Learn about Balanced Payment Plan.
  • Save 20 percent or more on your monthly gas and electric bill by enrolling in the California Alternate Rates for Energy (CARE) Program. Learn about CARE.
  • Get a monthly discount on your electric bill if your household has three or more people. Enroll in the Family Electric Rate Assistance (FERA) Program.  Learn about FERA.
  • Receive help if you’re a customer with special energy needs related to a medical condition. PLEASE NOTE: This program is not based on income. Apply for a Medical Baseline Allowance. Learn about Medical Baseline Allowance.

Improve the energy efficiency of your home with no-cost upgrades such as lighting, weatherization, water-saving measures and more by enrolling in the Energy Savings Assistance Program. Visit Energy Savings Assistance Program.


Get heating, cooling and weatherproofing help with Low-income Home Energy Assistance Program (LIHEAP). The California Department of Community Services and Development (CSD) oversees this federal program, run by 48 action agencies throughout the state. LIHEAP offers two types of aid:


  • Help for heating or cooling homes.
  • Help for weatherproofing homes.

Certain customers are higher priority:


  • Families who spend a large part of their income on energy.
  • Families with elderly or disabled members.
  • Families with children under age three.

Dial 2-1-1 for LIHEAP income rules and a list of agencies, or visit California Department of Community Services & Develpoment.

Energy House Calls: Kohouts Family

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Find out how the Kohout family made energy-efficient upgrades to their home that will help save them money and feel more comfortable.


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