Payment plan and due date extension

When you are on a payment plan, you will have multiple due dates for your bill each month. Bill and payment alerts can help you stay organized and on time.

You can sign up for a payment plan if you are a residential gas or electric customer. Our online pay plan feature will not work for you if:

• You have an active payment plan.
• You are on a recurring payment plan.
• You no longer have service with PG&E.
• You are enrolled in AMP or Budget Billing.

When you have a payment plan, you are agreeing to pay:

• The current charges and
• The agreed payment plan amount every month until the payment plan is fulfilled

These dollar amounts are visible on your bill each month. You can also view your monthly bill in your account online. Online, you can see your entire payment schedule, including all future due dates (see below).

You can only cancel your payment plan by paying off the total balance. Once your payment plan balance is paid off, it will be closed.

Unfortunately, we cannot make changes to an existing payment plan. This is why it is important to repay your payment plan as well as pay new charges each month.

If you have missed an arranged payment, visit payment options to see if you qualify for another arrangement and to get more information on other assistance programs.

Yes, but you must agree to make the payment. A payment and/or a payment plan on your outstanding balance will allow you to have your service restored. 

If you need a few more days to pay your current bill, sign into your account to see if you qualify for your extension.

Eligibility is based on your:

• Account type
• Previous payment plan completion
• Outstanding balance
• Account status

Learn how to apply for a due date extension.

If you have a due date extension, you will have multiple due dates for your bill each month. Payment alerts can help you stay organized and on time.

You can sign up for a due date extension if you are a residential gas or electric customer. Our online due date extension feature will not work for you if:

• You have an active pay plan.
• You are on a recurring payment, or auto-pay plan.
• You no longer have service with PG&E.
• You are enrolled in AMP or Budget Billing.

Changing your bill due date is not currently available. However, you can easily request a due date extension:

1. Sign into your account.
2. Select the Payment Options section
3. Select Set Up Payment Plan.
4. Select a due date anytime in the coming month.

Would you prefer your bill to auto-pay on a pre-selected date?

Check to see if your bank has an auto-pay program. This could help you ensure payments are made at a convenient time.

The due date for your PG&E charges is always three weeks after your bill comes out. You may pay your bill at any time in that three-week period. You do not have to wait until the due date.

• If you are unable to pay before your due date, PG&E does not add any fees for a past-due payment. 
• If possible, we recommend you make your payment prior to your next bill date. This will avoid late or missed payments.
• You may also set up a payment plan or extend your due date online by logging into Your Account or over the phone by calling 1-800-743-5000.
• Visit our Ways to Pay Your PG&E bill page for options on making your payments including steps to set up auto-pay, also known as recurring payments.

Normally, you are not required to pay your bill all at once. It is fine to make multiple payments or partial payments, as long as the total balance is paid by the due date.

Sign into your account to make a payment at any time.