ALERT: As part of the 2022 California Arrearage Payment Program (CAPP), PG&E distributed more than $207 million in bill credits. The credits help pay eligible residential customers’ past-due energy bills that increased during the COVID-19 pandemic. You may qualify for the credit if you had an unpaid PG&E bill for services between March 4, 2020 and December 31, 2021. No application is necessary, and if you qualify, you will see a bill credit in one-to-two billing cycles. Learn more about CAPP.

Explore our support programs

Are you among the many Californians who are struggling in these difficult times? As your local service provider and neighbor, we’re here to help. These financial assistance programs offer solutions for paying past-due bills now. Additional support programs provide guidance on reducing future household expenses. You may qualify for several programs at once and you can begin applying or enrolling now.

Get help with past due bills

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Low-Income Home Energy Assistance Program (LIHEAP)

Get up to $1,000 to pay eligible household energy costs.

  • Make a one-time payment on your past-due energy bill, even if you use wood, propane, or oil
  • Get assistance in an emergency, such as a potential disconnection
  • Continue to get help as long as you are past due and income-qualified
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Relief for Energy Assistance through Community Help (REACH) Program

Get an energy credit up to $300.

  • Get one-time financial assistance with past-due bills
  • Customers qualify once during a twelve month period, you must qualify each time
  • Helps keep your utility turned on during times of hardship
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Arrearage Management Plan (AMP)

Get up to $8,000 in unpaid balance forgiven, if you:

  • Are enrolled in the PG&E CARE or FERA program
  • Owe at least $500 on your gas and electric bill, or at least $250 if a gas-only customer
  • Are a PG&E customer with bills past due more than 90 days
  • Apply by calling 1-800-743-5000
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Payment Arrangement Plans

Use flexible payment plans to get you back on track. Two options:

  1. Spread your current balance out, up to 12 months


  1. Choose an extension that allows you to pay the entire balance later
  • Open to all residential customers

Find ways to reduce future energy bills

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California Alternate Rates for Energy (CARE) Program

Save 20% or more on your monthly gas and electric bill.

  • Get an ongoing monthly discount
  • You may already be qualified if you are enrolled in certain public assistance programs
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Family Electric Rate Assistance (FERA) Program

Save 18% on your monthly electric bill.

  • Get an ongoing monthly discount
  • Your household must have three or more people to qualify
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Energy Savings Assistance Program

You may reduce your energy bills by improving the energy-efficiency of your home for free.

  • Get no-cost energy efficient home upgrades
  • Renters and owners are eligible
  • You are already qualified if you are enrolled in CARE

Get additional support

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Medical Baseline program

Get an ongoing monthly discount if you have qualifying medical conditions or devices.

  • You qualify if you are a residential customer who has critical energy needs due to a medical condition
  • You will also receive extra notifications in advance of a Public Safety Power Shutoff
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California Lifeline program

Get a monthly discount on your phone service.

  • Also get a $39 discount on phone connection fees
  • You must be income-eligible to qualify, or be enrolled in a qualifying public assistance program
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Low-cost home internet options

  • Apply for Affordable Connectivity Program (ACP). You could receive a $30 monthly discount off fast home internet.
  • Discount applies to any internet service plan.
  • Many plans require no deposit, commitment or installation fee.
  • Qualify easily if someone in your house is enrolled in Lifeline, CalFresh, Medi-Cal or WIC.
  • Call 866-519-8655.
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Budget Billing program

Average out your energy costs for more manageable monthly payments.

  • Eliminate big spikes in bill due to seasonal changes
  • Enroll in Budget Billing today and keep your monthly payments predictable
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Need more information?

If you have questions, please don't hesitate to call 1-800-743-5000.

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Resources for businesses

Financial resources are also available for businesses.