Financial assistance and support for customers

Low-Income Home Energy Assistance Program (LIHEAP)

Get up to $1,000 to pay eligible household energy costs.

• Make a one-time payment on your past-due energy bill, even if you use wood, propane, or oil
• Get assistance in an emergency, such as a potential disconnection
• Continue to get help as long as you are past due and income-qualified

Relief for Energy Assistance through Community Help (REACH) Program

Get an energy credit up to $300.

• Get one-time financial assistance with past-due bills
• Customers qualify once during a twelve month period, you must qualify each time
• Helps keep your utility turned on during times of hardship

Arrearage Management Plan (AMP)

Get up to $8,000 in unpaid balance forgiven, if you:

• Are enrolled in the PG&E CARE or FERA program
• Owe at least $500 on your gas and electric bill, or at least $250 if a gas-only customer
• Are a PG&E customer with bills past due more than 90 days
• APPLY BY CALLING 1-800-743-5000

Payment Arrangement Plans

Use flexible payment plans to get you back on track. Two options:

1. Spread your current balance out, up to 12 months

OR

2. Choose an extension that allows you to pay the entire balance later

• Open to all residential customers

California Alternate Rates for Energy (CARE) Program

Save 20% or more on your monthly gas and electric bill.

• Get an ongoing monthly discount
• You may already be qualified if you are enrolled in certain public assistance programs

Family Electric Rate Assistance (FERA) Program

Save 18% on your monthly electric bill.

• Get an ongoing monthly discount
• Your household must have three or more people to qualify

Energy Savings Assistance Program

You may reduce your energy bills by improving the energy-efficiency of your home for free.

• Get no-cost energy efficient home upgrades
• Renters and owners are eligible
• You are already qualified if you are enrolled in CARE

Medical Baseline program

Get an ongoing monthly discount if you have qualifying medical conditions or devices.

• You qualify if you are a residential customer who has critical energy needs due to a medical condition
• You will also receive extra notifications in advance of a Public Safety Power Shutoff

California Lifeline program

Get a monthly discount on your phone service.

• Also get a $39 discount on phone connection fees
• You must be income-eligible to qualify, or be enrolled in a qualifying public assistance program

Low-cost home internet options

• Apply for Affordable Connectivity Program (ACP). You could receive a $30 monthly discount off fast home internet.
• Discount applies to any internet service plan.
• Many plans require no deposit, commitment or installation fee.
• Qualify easily if someone in your house is enrolled in Lifeline, CalFresh, Medi-Cal or WIC.
• Call 866-519-8655.

Budget Billing program

Average out your energy costs for more manageable monthly payments.

• Eliminate big spikes in bill due to seasonal changes
• Enroll in Budget Billing today and keep your monthly payments predictable

Resources for businesses

Financial resources are also available for businesses.