ALERT: The moratorium on disconnections for non-payment put in place by the California Public Utilities Commission (CPUC) in March 2020 has formally ended. We remain committed to supporting customers. In addition to the other financial assistance resources and support available, the new state program, California Arrearage Payment Program (CAPP) Bill Credit will help pay past due energy bills for eligible customers whose past due balance increased during the COVID-19 pandemic. Please review your account balance and pay your balances on time to avoid any interruption to service.

Explore our COVID support programs


Are you among the many Californians who are struggling in these difficult times? As your local service provider and neighbor, we’re here to help. These financial assistance programs offer solutions for paying past-due bills now. Additional support programs provide guidance on reducing future household expenses. You may qualify for several programs at once and you can begin applying or enrolling now.


CALIFORNIA ARREARAGE PAYMENT PLAN (CAPP)

COVID RELIEF PAYMENT PLAN

California Arrearage Payment Program (CAPP)

You may be eligible for the California Arrearage Payment Program (CAPP). CAPP is a state program that offers financial assistance for eligible customers who fell behind during the pandemic.


Customers do NOT need to apply for CAPP relief. A one-time credit will be automatically applied to eligible customer accounts this month. Only energy bill balances for energy use from March 4, 2020 to June 15, 2021—that are more than 60 days past due—qualify for relief under CAPP. Qualifying customers will see the total credit amount on their energy bill.


Determined by state guidelines, the amount of CAPP assistance applied to a past due energy bill will vary depending on the outstanding customer balance. Each utility received a share of CAPP funds based on its percentage of the statewide total of past due energy bills accrued during the pandemic relief period.


The amount paid out depends on several factors. These include available funding, the number of qualifying customers, and the customer's risk of disconnection. Customers receiving the CAPP credit are eligible for a flexible pay plan for any remaining balances. Any customer who receives a CAPP credit will be protected from disconnection for a 90-day period.

COVID Relief Payment Plan

Qualified PG&E customers will be automatically enrolled in our COVID Relief Payment Plan. If you are enrolled, the plan will help you pay down your balance over time. It will also protect you from disconnection after the shutoff moratorium ends on September 30, 2021, but only if you pay the plan installment amount and your current charges each month.

General Residential

Residential customers:


  • Your total eligible outstanding balance can be paid over 24 months.
  • Your monthly payment plan installment amount, which is your outstanding balance equally divided over 24 months, is due every month along with your Total Current Charges. 
  • Your Total Current Charges can be found on page one of your PG&E bill.
  • If you miss more than two payment plan installments, you’ll be unenrolled from the plan.
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Small Business customers:


  • Your monthly payment installments are calculated based on no more than 10% of your average bill over the past 24 months.
  • Your monthly payment plan installment amount is due every month along with your Total Current Charges.
  • Your Total Current Charges can be found on page one of your PG&E bill.
  • If you miss more than one payment plan installment within a 12-month period, you’ll be unenrolled from the plan.
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Small Business customers in Disadvantaged Communities:


Payment installments are no more than 5% of your average bill over the past 24 months. Note: Disadvantaged Communities refer to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as most in need of investments to improve public health, quality of life and economic opportunity. Learn more about Disadvantaged Communities.

Bill assistance and additional support

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Need more information?


If you have questions, please don't hesitate to call 1-800-743-5000.

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Resources for businesses


Financial resources are also available for businesses.

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