Are you among the many Californians who are struggling in these difficult times? As your local service provider and neighbor, we are here to help. These financial assistance programs offer solutions for paying past-due energy bills now, and additional support programs that provide guidance on reducing household expenses in the future.
You may qualify for several programs at once and you can begin applying or enrolling now.
Get up to $1,000 to pay eligible household energy costs.
Get an energy credit up to $300.
Get up to $8,000 in unpaid balance forgiven, if you:
Save 20% or more on your monthly gas and electric bill.
Save 18% on your monthly electric bill.
Get an ongoing monthly discount if you have qualifying medical conditions or devices.
Get a monthly discount on your phone service.
Qualified PG&E customers will be automatically enrolled in our COVID Relief Payment Plan. If you are enrolled, the plan will help you pay down your balance over time. It will also protect you from disconnection after the shutoff moratorium ends on September 30, 2021, but only if you pay the plan installment amount and your current charges each month.
What you can expect:
Small Business customers:
Small Business customers in Disadvantaged Communities:
Payment installments are no more than 5% of your average bill over the past 24 months. Note: Disadvantaged Communities refer to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as most in need of investments to improve public health, quality of life and economic opportunity. Learn more about Disadvantaged Communities.
What is the COVID Relief Payment Plan?
We are here to help during these times of increasing financial hardships you may be facing.
This payment plan was created to help our customers pay down their past-due balances over time, protecting them from disconnection of service (gas and/or electric) when the disconnection moratorium ends on September 30, 2021.
Who is eligible for the COVID Relief Payment Plan?
These groups of PG&E customers are eligible:
Why does the COVID Relief Payment Plan start in September 2021?
We want to help customers manage their bills. The launch of this payment plan coincides with the disconnection moratorium ending September 30, 2021. It helps qualifying customers pay down their past-due debt and avoid service (electric and gas) disconnections due to non-payment.
Do customers need to call PG&E to enroll in this payment plan?
No, eligible customers with a PG&E bill at least 60 days past due will be automatically enrolled beginning with their September 2021 bill.
When do the payment plan/installments begin?
Payment installments for enrolled customers will begin on their September 2021 PG&E bill.
How are the payment installments calculated?
How do the payment installments show up on my monthly bill?
Under the Account Summary section of your PG&E energy statement, you will see a bill message alert that shows the total past-due balance and the installment payment amount. You can also view your scheduled installments by signing into your PG&E account online.
What happens if I miss a payment?
We understand the increasing struggles you may be facing.