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UPDATE. These COVID-19 emergency protections are extended through June 30, 2021: Moratorium on service disconnections for non-payment for residential and small business customers; Pause on income verification and re-enrollment requirements for CARE and FERA programs; Security deposits waived for small commercial customers; Pause on Medical Baseline program recertificationYou have a wide variety of options
Are you among the many Californians who are struggling in these difficult times? As your local service provider and neighbor, we are here to help. These financial assistance programs offer solutions for paying past-due energy bills now, and additional support programs that provide guidance on reducing household expenses in the future.
You may qualify for several programs at once. You can begin applying or enrolling now—you don't need to wait until summer.
Low-Income Home Energy Assistance Program (LIHEAP)
Get up to $1,000 to pay eligible household energy costs.
- Make a one-time payment on your past-due energy bill, even if you use wood, propane, or oil
- Get assistance in an emergency, such as a potential disconnection
- Continue to get help as long as you are past due and income-qualified
Relief for Energy Assistance through Community Help (REACH) Program
Get an energy credit up to $300.
- Get one-time financial assistance with past-due bills
- Customers qualify once during a twelve month period, you must qualify each time
- Helps keep your utility turned on during times of hardship
Arrearage Management Plan (AMP)
Get up to $8,000 in unpaid balance forgiven, if you:
- Are enrolled in the PG&E CARE or FERA program
- Owe at least $500 on your gas and electric bill, or at least $250 if a gas-only customer
- Are a PG&E customer with bills past due more than 90 days
- APPLY BY CALLING 1-800-743-5000
Payment Arrangement Plans
Use flexible payment plans to get you back on track. Two options:
- Spread your current balance out, up to 12 months
OR
- Choose an extension that allows you to pay the entire balance later
- Open to all residential customers
California Alternate Rates for Energy (CARE) Program
Save 20% or more on your monthly gas and electric bill.
- Get an ongoing monthly discount
- You may already be qualified if you are enrolled in certain public assistance programs
Family Electric Rate Assistance (FERA) Program
Save 18% on your monthly electric bill.
- Get an ongoing monthly discount
- Your household must have three or more people to qualify
Energy Savings Assistance Program
You may reduce your energy bills by improving the energy-efficiency of your home for free.
- Get no-cost energy efficient home upgrades
- Renters and owners are eligible
- You are already qualified if you are enrolled in CARE
Medical Baseline program
Get an ongoing monthly discount if you have qualifying medical conditions or devices.
- You qualify if you are a residential customer who has critical energy needs due to a medical condition
- You will also receive extra notifications in advance of a Public Safety Power Shutoff
Housing is Key: CA COVID-19 Rent Relief Act
Get help paying for rent and utilities.
- Get help with both past-due and future payments
- You must be income-eligible to qualify
- Tenants and landlords can apply
California Lifeline program
Get a monthly discount on your phone service.
- Also get a $39 discount on phone connection fees
- You must be income-eligible to qualify, or be enrolled in a qualifying public assistance program
EveryoneOn program
Get connected with low-cost broadband Internet options.
- Internet providers are offering special plans for as low as $9.95 per month
- Many plans require no deposit, commitment, or installation fee
- Most low-income households qualify
Budget Billing program
Average out your energy costs for more manageable monthly payments.
- Eliminate big spikes in bill due to seasonal changes
- Enroll in Budget Billing today and keep your monthly payments predictable
Need more information?
If you have questions, please don't hesitate to call 1-800-743-5000.
