PG&E’s System Inspections Program monitors our distribution, transmission and substation equipment. It finds and fixes potential risks to the safety and security of the system. This work is part of our ongoing commitment to make sure PG&E’s electric equipment provides safe, reliable electricity.
Nearly one-third of the electric lines that provide our customers with power are now in High Fire-Threat District areas, as designated by the California Public Utilities Commission. The System Inspections Program is just one part of our efforts to address the climate risks of today—and tomorrow.
PG&E's crews or contractors may inspect electric equipment in your neighborhood. This work may include:
We document our inspections with high-resolution pictures. PG&E experts in system maintenance, engineering and maintenance planning review these images.
Our electric overhead facilities undergo regular inspections. We inspect distribution overhead facilities in extreme fire-threat areas (Tier 3) every year. We inspect distribution overhead facilities in elevated fire-threat areas (Tier 2) every three years. We conduct inspections of our transmission and substation overhead facilities every five years. These inspections might be more frequent based on wildfire risk. This year, we will inspect all Tier 3 and some Tier 2 transmission overhead facilities.
The timing of each inspection depends on weather, access and other factors. We'll send you a courtesy notification when crews are inspecting equipment on your property. This includes helicopter or drone inspections.
Our crews take high-resolution photographs when they examine electric equipment. We conduct ground inspections for distribution equipment. We perform ground or climbing inspections, and use helicopters or drones, to inspect transmission equipment. We also use light detection and ranging (LiDAR) technology to help prioritize work.
PG&E will contact you if we need to inspect electric equipment on your private property. This includes helicopter or drone inspections conducted in the area. Property owners will receive a courtesy notification if crews plan to inspect equipment on their property.
PG&E prioritizes equipment repair needs based on inspections. We promptly repair the highest-priority equipment issues. Repairs for all other conditions are completed as part of our routine work plan.
There may be some cases where we need to turn off power to safely conduct repairs. When we must turn off the power for short periods of time, we give customers as much forewarning as possible.
Questions or concerns about our safety work? Please call 1-877-295-4949 or email us at firstname.lastname@example.org.