To qualify for the CARE or FERA program you must meet the income guidelines or participate in certain public assistance programs. While we don't require proof of income when you apply, at any time you may be selected to participate in the Post-Enrollment Verification process. At this time, you will be asked to provide income verification to continue receiving the monthly discount. All customers with energy usage exceeding 400 percent of their baseline allowance three times in a 12-month period will be selected for High Usage Post-Enrollment Verification.* If you received a High Usage Post-Enrollment Verification request, please refer to the High usage post-enrollment verification section below.

Post-enrollment verification process

If you have been selected for Post-Enrollment Verification, please follow these steps:


  1. Download Post Enrollment verification forms : CARE Post-Enrollment Verification Reqest Form (PDF, 147 KB) or FERA Post-Enrollment Verification Reqest Form (PDF, 154 KB)
    Also, download and review the CARE/FERA Income Document Guide (PDF, 150 KB)
    Forms are available in English, large print English, español, Tagalog, 中文, Việt, 한국어, Hmong and Pоссии. Refer to CARE/FERA Program Resources to access forms available for download.
  2. To submit online, log in to your account
    -OR-
    Send us the completed documents by mail or fax:

    Mailing address:
    PG&E
    CARE/FERA PROGRAM
    P. O. Box 7979
    San Francisco, CA 94120-7979
    Fax number: 1-877-302-7563
  3. Discover more ways to reduce your energy use.
    Find tips, tools and information about other programs that can help you meet and manage your monthly energy usage requirements.
    Learn more about how to manage your energy usage

High usage post-enrollment verification process

High usage post-enrollment verification is required for CARE and FERA customers with energy usage above 400% of the baseline allowance* three times during a 12-month period, the California Public Utilities Commission requires that you participate in the Program High Usage Post-Enrollment Verification process. Note that you must submit documentation within 45 days of receiving notification or you will lose your discount.

If you have been selected for Post-Enrollment Verification due to high energy usage, please follow these steps:


  1. Download the following files to complete your CARE or FERA Program high usage post-enrollment verification:

    Forms are available in English, large print English, español, Tagalog, 中文, Việt, 한국어, Hmong and Pоссии. Refer to CARE/FERA Program Resources to access forms available for download.

  2. To submit online, go to pge.com and log into your account
    -OR-
    Send us the completed documents by mail or fax:

    Mailing address:
    PG&E
    PGE CARE/FERA PROGRAM
    P. O. Box 7979
    San Francisco, CA 94120-7979
    Fax number: 1-877-302-7563
  3. CARE customers must enroll in the Energy Savings Assistance Program
    To continue participating in the CARE Program, the California Public Utilities Commission requires that you participate in the Energy Savings Assistance Program. The Energy Savings Assistance Program provides energy-efficient home improvements at no cost.
    Enroll now in the Energy Savings Assistance Program


Other helpful information


Manage your energy usage further
Find tips, tools and information about other programs that can help you meet and manage your monthly energy usage requirements.


*"Allowance" refers to Tier 1 or baseline allowance, which is the amount of energy provided to residential electric and natural gas customers for basic energy needs at the lowest cost. It varies by season, climate zone and heat source. Your baseline information is located in the Charges section on page 3 of your PG&E bill.