ALERT: The moratorium on disconnections for non-payment put in place by the California Public Utilities Commission (CPUC) in March 2020 has formally ended. We remain committed to supporting customers. We are here to help. In addition to the CARE and FERA program discounts, there are other financial assistance resources and support available. Learn more.

Learn about our discount programs

CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. Simply complete the online CARE/FERA enrollment form and we'll let you know if you're eligible.

  • California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
  • Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.

Apply online now

Find mail-in forms plus Spanish, Chinese and Vietnamese applications under "Complete an application," below.

Already enrolled in the CARE or FERA program?

Renew now if you’ve received a renewal request. You may also renew if you’re within 90 days of the date your current enrollment expires.

Renew now

Received eligibility verification request?

Submit your documents now if you received eligibility request through post enrollment verification or high usage verification process. Find more information on how to complete the process.

Verify now

Find out if you’re eligible

Review the guidelines below to see if you qualify.

  • CARE – Discount on gas and electric rates
  • FERA – Discount on electric rates only for households of 3 or more people

Total gross annual household income*

COVID-19 NOTE: Household income is calculated as your income as of the date you apply. Your income eligibility is based on current earnings of all persons living in your household going forward. It is not based on your past income, so if you have had a change in circumstances such as job loss or decreased wages, you may now qualify.

You may also qualify for CARE based on participation in certain public assistance programs. See the list of qualifying programs.

Number of people in household

$34,840 or less

Not eligible


$43,920 or less



$53,000 or less



$62,080 or less



$71,160 or less



$80,240 or less



$89,320 or less



$98,400 or less



$107,480 or less


Each additional person, add



*Before taxes based on current income sources. Table data applies to residential, single-family customers. Income Guidelines are valid through 05/31/22.

Participation in certain public assistance programs

Complete an application (multiple languages)

It takes only a few minutes to fill out. No proof of income is necessary and your answers are confidential. For the quickest turnaround time, use our online application.

Get more information

Use these resources for more information.


CARE Program Guidelines
CARE Frequently Asked Questions


FERA Program Guidelines
FERA Frequently Asked Questions