Learn about our discount programs

CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. Simply complete the online CARE/FERA enrollment form and we’ll let you know if you’re eligible.

  • California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
  • Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.

Apply online now

Find mail-in forms plus Spanish, Chinese and Vietnamese applications under "Complete an application," below.

Already enrolled in the CARE or FERA program?

Renew now if you’ve received a renewal request. You may also renew if you’re within 90 days of the date your current enrollment expires.

Renew now

Received eligibility verification request?

Submit your documents now if you received eligibility request through post enrollment verification or high usage verification process. Find more information on how to complete the process.

Verify now

Find out if you’re eligible

Review the guidelines below. You can also pre-qualify by texting “CARE” to 20283. We’ll ask a few questions and let you know whether we can enroll you right away or if you’ll need to submit an application

      • CARE – Discount on gas and electric rates
      • FERA – Discount on electric rates only for households of 3 or more people

Total gross annual household income*

Number of people in household

$33,820 or less

Not eligible


$42,660 or less



$51,500 or less



$60,340 or less



$69,180 or less



$78,020 or less



$86,860 or less



$95,700 or less



$104,540 or less


Each additional person, add



*Before taxes based on current income sources. Table data applies to residential, single-family customers. Income Guidelines are valid through 05/31/20.

Participation in certain public assistance programs

Complete an application (multiple languages)

It takes only a few minutes to fill out. No proof of income is necessary and your answers are confidential. For the quickest turnaround time, use our online application.

Get more information

Use these resources for more information.


CARE Program Guidelines
CARE Frequently Asked Questions


FERA Program Guidelines
FERA Frequently Asked Questions