IMPORTANT
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1-877-660-6789

Check my CARE status

Find out if you're enrolled, where your application stands, or what to do if you've been selected for verification

What is my enrollment status?

 

There are two ways to check whether you are currently enrolled in CARE.

My Account Dashboard

Log in to your PG&E account to see your current program enrollment at a glance.

  1. Log in to your PG&E account
  2. Go to Billing & Assistance
  3. Select "My Programs & Discounts"
  4. CARE will appear as an active program if you are enrolled

Log into My Account

Check your email

PG&E sends confirmation emails from CAREandFERA@pge.com when your enrollment status changes.

Application approved

You'll receive an approval confirmation email when your CARE enrollment is activated.

Renewal reminder

A renewal notice email is sent 3 months before your discount expires.

Enrollment removed

If your discount is removed for any reason, PG&E will notify you by email.

Tip

Search your inbox for emails from CAREandFERA@pge.com to find past confirmations, renewal notices, or PEV letters.

Don't see CARE on your dashboard or in your email?

You may not be enrolled yet, or your enrollment may have lapsed at renewal time.

Check if I qualify
Apply or renew CARE

 

Need help? Call PG&E at 1-800-743-5000 to confirm your enrollment status over the phone.