What is Electric Rule 24?

Under Electric Rule 24, PG&E electricity customers have the choice to enroll in demand response programs offered by third-party Demand Response Providers (DRPs). Demand response programs, in general, are programs that provide customers with incentives to reduce or shift their electricity consumption during time periods of peak demand, high temperatures, wholesale market prices spikes, or stressed electric grid conditions. Rule 24 allows third-party DRPs to solicit PG&E customers to participate in their demand response programs and to then "bid in" the electricity reduction into the wholesale electricity market administered by the California Independent System Operator (CAISO). The California Public Utilities Commission approved Electric Rule 24 with the goal of promoting demand response participation in CAISO markets.

Obtaining access to customer data

In order for a third-party DRP to provide demand response service to a PG&E customer, the DRP must obtain authorization from the customer for the release of electricity usage data and certain account information. There are two ways a customer can authorize PG&E to share their information with a DRP: (1) Use the online authorization process (Click-Through); or (2) complete the Customer Information Service Request-Demand Response Provider (CISR-DRP) form.

Registering as a DRP with PG&E

DRPs who wish to participate under PG&E’s Electric Rule 24 will need to follow these steps:


  1. Complete PG&E's DRP Information Request form and email it to DRPrelations@pge.com. This form must be completed before proceeding with the IT system connectivity steps described below.


    DOWNLOAD THE DRP INFORMATION REQUEST FORM (PDF, 266KB)
  2. Participate in a 60-90 minute WebEx with PG&E’s Rule 24 team (scheduled by PG&E). Topics covered during the WebEx include set-up steps, the CISR-DRP processes, data access and delivery and dual participation restrictions.
  3. Review the “New DRP Setup Steps Checklist” document which identifies the main steps that a DRP will need to follow to participate under Rule 24 and to participate in the CAISO wholesale market.


    Download the New DRP Set Up Steps Checklist (PDF, 161 KB)
  4. Review the “Steps to Obtain Customer Information for Rule 24” document which provides additional detailed instructions for getting set up as a data recipient under Rule 24. It also includes guidance for submitting CISR-DRP forms and using the online authorization process. Note: this information will be reviewed with DRPs during the initial informational WebEx.


    Download the Steps for a DRP to Obtain Information for Rule 24 (PDF, 450 KB)

IT system requirements

PG&E uses two different information systems to support its Rule 24 program administration activities for DRPs: Electronic Secure File Transfer (ESFT) and Share My Data. DRPs are required to obtain connectivity to both systems before a DRP’s customers can utilize the Click-Through electronic authorization process or submit CISR-DRP forms to PG&E for processing.

What is ESFT and how is it used to support Rule 24?

ESFT is PG&E's standard service for secure file exchange. It provides data encryption and is designed to handle large volumes of data transfers.


  • DRPs transfer completed CISR-DRP forms to PG&E for processing via ESFT.
  • DRPs post txt or excel files to PG&E’s Rule 24 team using ESFT, when it’s necessary to provide a customer’s personal identifying information. PG&E may require that information when a DRP requests the Rule 24 team to research the status of a customer’s authorization or the status of a customer’s Rule 24 data set.
  • PG&E’s Rule 24 team posts files or reports to DRPs using ESFT to support program administration. Examples of those reports include a list of CISR-DRP forms that fail PG&E’s intake validation process or a list of specific CAISO locations that fail PG&E’s location review and validation process.

PG&E's Rule 24 team will initiate the ESFT setup process on behalf of each DRP that submits a completed DRP Information Request form. PG&E ESFT administrators will work with each DRP to facilitate connectivity to this system.

What is Share My Data?

Share My Data is an Application Programming Interface (API) platform that allows PG&E customers to share their personal electricity-related data with third parties. The data sharing authorization process is enabled by OAuth.

Download key documents