Urgent Alert

Rule 24 Program

Providing residential and commercial/industrial customers the power to enroll in a Demand Response program with a third-party provider of your choice

Understanding Rule 24

 

Under Electric Rule 24, PG&E electric customers can enroll in demand response programs offered by third-party Demand Response Providers (DRPs). Demand response programs are programs that provide customers with incentives to reduce their electric consumption during times of peak demand. Rule 24 allows third-party DRPs to solicit PG&E customers to participate in their demand response programs and to then "bid in" the electricity reduction into the wholesale electricity market administered by the California Independent System Operator (CAISO). The California Public Utilities Commission (CPUC) approved Electric Rule 24 with the goal of promoting demand response participation in CAISO markets.

 

Program objectives

  • Help customers reduce their electricity usage, especially during hot summer days.
  • Help California achieve its greenhouse gas emissions reduction goals. 

Requirements to participate

  • Have an electric service account within the PG&E territory.
  • Have a SmartMeter™.
  • Authorize PG&E to share your electric usage data with the third- party DRP of your choice.
  • Cannot be enrolled in a PG&E demand response program or rate product (such as SmartRate, Emergency Load Reduction Program, SmartAC, CBP, and BIP) and enrolled with a third-party DRP during the same time period. If you are currently on one of these PG&E programs you will need to discontinue participation in your current program before enrolling with a third party DRP.

PG&E's role in implementing Rule 24

  • Processing authorization requests from customers via the online process or the CISR-DRP form, and releasing customer data to the designated DRPs.
  • Checking whether a customer is already participating in a PG&E demand response program. Under Rule 24, customers are not allowed to participate in a PG&E demand response program and a third-party DRP program during the same period.
  • Reprogramming your meter, if necessary, to reflect a shorter interval length so that the third-party DRP can include your service account in its wholesale electric market product.

Questions? Find the right contact

Third-party entities, not PG&E, manage the demand response programs offered by third-party DRPs.

Questions pertaining to particular demand response programs or services offered by third-party DRPs should be directed to the relevant DRP, not to PG&E.

In order for you to participate in demand response service provided by a third-party Demand Response Provider (DRP) you will need to authorize PG&E to share your electricity usage data and certain account information with a DRP of your choice.

Download the full terms and conditions (PDF) for sharing customer data with a third-party DRP.

 

Two options to share your data

If you have a PG&E online account, follow these steps:
  1. Select a link on a DRP's website that goes to your PG&E Share My Data login page.
  2. Sign in with your PG&E online account username and password.

    Sign in to Share My Data online

  3. A screen will appear that lists the DRP(s) requesting access to your data, the various categories of data to be shared, the electric service accounts for which data is to be shared, and the duration or timeframe of the data sharing that the DRP(s) requested.
  4. Select the SUBMIT button to complete the authorization process. After selecting SUBMIT, you'll be returned to the DRP's website. You will also receive an email confirmation from PG&E’s Share My Data system confirming your data-sharing authorization.

Example of the online authorization screen:

Sign in to Share My Data online

Guest access:

If you do not have a PG&E online account or forgot your login credentials, follow the steps for Guest Access:

  1. Select a link on a DRP's website that goes to your PG&E Share My Data login page.
  2. Select the GUEST ACCESS tab.
  3. Enter (1) the 11-digit Account Number from your PG&E electricity bill and (2) the Phone Number on file with PG&E that is associated with your PG&E electric account.

    Sign in to Share My Data online

  4. A screen will appear that identifies the DRP(s) requesting access to your data, the various categories of data to be shared, the electric service accounts for which data is to be shared, and the duration or timeframe of the data sharing that the DRP(s) requested.
  5. Be sure to enter your email address at the bottom of the authorization screen. This is a required field.
  6. Select the SUBMIT button to complete the authorization process. After selecting SUBMIT, you'll be returned to the DRP's website. You will also receive an email confirmation from PG&E’s Share My Data system confirming your data-sharing authorization.

Example of the online authorization screen:

Sign in to Share My Data online

 

Instead of using the online process, you may complete and sign PG&E's Customer Information Service Request-Demand Response Provider (CISR-DRP) form. The third-party DRP submits the completed CISR-DRP form to PG&E, and once we validate and process the form, the requested customer information is released to the third-party DRP. Download the PG&E CISR-DRP form (PDF).

 

Instructions for Completing CISR-DRP form: This document provides guidance and instructions to help DRPs properly complete the CISR-DRP form. It also includes instructions for using electronic signatures on the CISR form. Download the instructions for completing CISR-DRP form version 3.0 (PDF).

Cancelling your data sharing authorization

 

To cancel your data sharing authorization, contact the Rule 24 team at Rule24Program@pge.com for instructions.

 

You can also download the instructions for canceling your data sharing authorization (PDF).

Frequently asked questions

important notice icon Note: The Data Sharing Authorization is also called the “click-through process” or “customer information service request-demand response provider” (CISR-DRP) form.

This authorization provides your consent for PG&E to share customer data with a third-party Demand Response Provider (DRP). A third-party DRP cannot provide you with demand response services until you complete the authorization.

Examples of the types of information that PG&E will provide to DRPs: customer’s name associated with the electric account, service address, rate schedule, meter type, electric usage data and PG&E demand response program enrollment information.

Additionally, the authorization form authorizes PG&E to change or reprogram your electric meter to a shorter interval length if necessary.

Third-party DRPs work directly with customers to facilitate the enrollment process. The process varies by DRP, but a required step is for the customer to give PG&E consent to share their data with the DRP. To do so, the customer completes PG&E’s Rule 24 data-sharing authorization.

When you no longer wish to participate in the program, email your DRP directly and request to be unenrolled. Below is a list of some of the DRPs serving PG&E electric customers.

If you’re not sure who your DRP is or if your DRP is not listed above, send us an email at Rule24Program@pge.com. Please include your PG&E Account ID and service address. We’ll respond with the appropriate contact information.

Cancelling your data-sharing authorization

In your email to the DRP requesting to unenroll, you can include a request to cancel your data-sharing authorization as well. Or, to cancel your data-sharing authorization on your own, contact the Rule 24 team at Rule24Program@pge.com for instructions.

No.

A customer who wishes to enroll in a third-party DRP program under Rule 24 cannot participate in a PG&E demand response program at the same time. If a customer is currently enrolled in a conflicting PG&E program, the customer will first need to unenroll from the PG&E program before taking service from a DRP. 

Examples of conflicting programs:

  • Emergency Load Reduction Program (i.e., Virtual Power Plant or Vehicle-to-Grid, subgroups A1-A5)
  • SmartAC Switch, SmartAC Thermostat or SmartRate
  • Capacity Bidding Program
  • Base Interruptible Program

Similarly, if a customer is enrolled in a third-party demand response program under Rule 24, the customer would need to unenroll from the third-party program before enrolling in a PG&E Demand Response program.

To view existing data-sharing authorizations, log in to your PG&E account. Click on the ShareMyData link at the bottom of the page. The ShareMyData page will display your existing authorizations. Select “complete list” link to view additional authorization details. If you believe you are enrolled in a third-party DRP but don’t see the data-sharing authorization, please contact Rule24Program@pge.com.

Residential customers: Call PG&E’s Customer Service Center at 1-800-743-5000

Business customers: Call PG&E’s Business Customer Service Center at 1-800-468-4743

Agriculture customers: Call 1-877-311-3276

If you move to a new service address, any data-sharing authorizations you have with third-party DRPs are cancelled automatically. If you want to continue to participate in demand response service with a DRP, work with the DRP to create an  authorization for your new address.

How to unenroll

When you no longer wish to participate in the program, email your Demand Response Provider (DRP) directly and request to be unenrolled. Below is a list of some of the DRPs serving PG&E electric customers.

If you're not sure who your DRP is or if your DRP is not listed above, send us an email at Rule24Program@pge.com. Please include your PG&E Account ID and service address. We’ll respond with the appropriate contact information.

 

Cancelling your data-sharing authorization

In your email to the DRP requesting to unenroll, you can include a request to cancel your data sharing authorization as well. Or, to cancel your data sharing authorization on your own, contact the Rule 24 team at Rule24Program@pge.com for instructions.

 

You can also download the instructions for canceling your data sharing authorization (PDF, 346 KB).

 

Contact us with any issues

Please note that it can take several weeks for your DRP to complete the unenrollment process. If you're still enrolled after several weeks, email us at Rule24Program@pge.com with your Account ID and Service Address. We’ll help identify your account and investigate the issue.

Register with PG&E as a demand response provider/aggregator

For more information, email DRPrelations@pge.com.

DRPs who wish to participate under PG&E’s Electric Rule 24 will need to follow these steps:

  1. Complete PG&E's DRP Information Request form and email it to DRPrelations@pge.com. This form must be completed before proceeding with the IT system connectivity steps described below. Download the DRP information request form (PDF, 273 KB).
  2. Participate in a 60-90 minute conference call with PG&E’s Rule 24 team (scheduled by PG&E). Topics covered during the call include set-up steps, the CISR-DRP processes, data access and delivery and dual participation restrictions.
  3. Review the “New DRP Setup Steps Checklist” document which identifies the main steps that a DRP will need to follow to participate under Rule 24 and to participate in the CAISO wholesale market. Download the new DRP set-up steps checklist (PDF, 96 KB).
  4. Review the “Steps to Obtain Customer Information for Rule 24” document which provides additional detailed instructions for getting set up as a data recipient under Rule 24. It also includes guidance for submitting CISR-DRP forms and using the online authorization process. important notice icon Note: this information will be reviewed with DRPs during the initial informational conference call. Download the steps for a DRP to obtain information for Rule 24 (PDF, 206 KB).

Each DRP serving PG&E bundled customers is required to execute PG&E's DRP service agreement and to register with the CPUC before providing DRP service within PG&E's service territory. Please note that the CPUC requires DRPs to execute PG&E's DRP service agreement prior to registering with the CPUC.

 

Registration forms:

Download PG&E's DRP service agreement (Form No. 79-1160) (PDF)
 

Instructions for completing the DRP service agreement:

  1. Print out two paper originals of the service agreement.
  2. Enter relevant information at the top of page 1 of the agreement.
  3. Enter your DRP contact information for notices relating to the agreement on page 6.
  4. Complete the signature block on page 9 and ink sign two paper originals of the service agreement.
  5. Mail both ink-signed agreements to:
    Pacific Gas and Electric Company
    Rule 24 Program Manager
    300 Lakeside Drive, Suite 210
    Oakland, CA 94612
  6. PG&E will countersign each agreement. One original will be retained for our files and the other returned to the DRP.

Visit CPUC's demand response service provider registration application

important notice icon Note: The CPUC requires DRPs enrolling PG&E residential customers and small commercial customers (defined as customers with peak demand less than 20 kW) to provide to the CPUC a performance bond as a security deposit or financial guarantee bond; the amount is based on the number of customers served by the DRP. Section E.1.d of Rule 24 provides a matrix showing bond amounts corresponding to the number of customers served by the DRP.

PG&E uses two different information systems to support its Rule 24 program administration activities for DRPs: Electronic Secure File Transfer (ESFT) and Share My Data. DRPs are required to obtain connectivity to both systems before a DRP’s customers can utilize the Click-Through electronic authorization process or submit CISR-DRP forms to PG&E for processing.

 

What is ESFT and how is it used to support Rule 24?

ESFT is PG&E's standard service for secure file exchange. It provides data encryption and is designed to handle large volumes of data transfers.

  • DRPs transfer completed CISR-DRP forms to PG&E for processing via ESFT.
  • DRPs post txt or excel files to PG&E’s Rule 24 team using ESFT, when it’s necessary to provide a customer’s personal identifying information. PG&E may require that information when a DRP requests the Rule 24 team to research the status of a customer’s authorization or the status of a customer’s Rule 24 data set.
  • PG&E’s Rule 24 team posts files or reports to DRPs using ESFT to support program administration. Examples of those reports include a list of CISR-DRP forms that fail PG&E’s intake validation process or a list of specific CAISO locations that fail PG&E’s location review and validation process.

PG&E's Rule 24 team will initiate the ESFT setup process on behalf of each DRP that submits a completed DRP Information Request form. PG&E ESFT administrators will work with each DRP to facilitate connectivity to this system.

What is Share My Data?

Share My Data is an Application Programming Interface (API) platform that allows PG&E customers to share their personal electricity-related data with third parties. The data-sharing authorization process is enabled by OAuth.

Share My Data allows for three different Standard User registration types to support DRPs:

  • Standalone: Select Standalone if you only want customers to authorize your company to receive data.
  • Primary: Select Primary if your company is collaborating with another DRP to provide demand response services to customers under Rule 24. As a Primary registrant, your company will participate directly in the OAuth sequence and determine the data authorization parameters that will apply to both you and your partnering DRP – the Secondary registrant.
  • Secondary: As with the Primary, the Secondary registration type applies only to DRPs who are collaborating with another DRP to provide Rule 24 demand response services. The Secondary registrant inherits the data authorization parameters established by the Primary.

Prior to initiating the Share My Data registration process, DRPs need to identify the registration type that is appropriate for their business purpose.

The Share My Data platform enables customers to authorize PG&E to release their personal electricity-related information via an electronic authentication and authorization process to DRPs that are registered and approved to use Share My Data. Additionally, Share My Data is utilized by DRPs to obtain the complete Rule 24 data set elements for each authorized customer. Examples of data elements that are made available to DRPs include:

  • Up to 48 months of historic interval usage data
  • Ongoing interval usage data
  • Ongoing monthly billed usage, tier breakdown name and associated volumes
  • Customer account information, such as customer name, service address and electric rate schedule
  • Meter type
  • PG&E Demand Response Program Enrollment Information (if applicable) and the earliest termination date
  • CAISO Pricing Node (Pnode)
  • CAISO SubLAP
  • Load Serving Entity
  • Rate Schedule
  • Service Tariff Options, such as CARE, FERA and Solar Choice 50 or 100
  • Bill Line Items

Download a complete list of Rule 24 data elements (PDF, 301 KB)

important notice icon Note: An Excel version can be provided upon request by emailing DRPrelations@pge.com.

Prior to starting the Share My Data registration process, DRPs must submit the DRP Information Request Form to PG&E’s Rule 24 team (as described above). Once that’s complete, DRPs contact the Share My Data team at sharemydata@pge.com to initiate the registration process.

important notice icon Note: Getting set up as a Standard User with Share My Data is a more technically involved and complicated process compared to ESFT setup. We strongly encourage DRPs to commit sufficient technical resources and time to this effort. Information about the registration process, APIs, testing requirements and FAQs are available on our site. Visit Share My Data.

Rule 24 and Demand Response program links and documents

 

Click-Through supporting documents

  • Rule 24 Click-Through process flow
    This nine-page file includes diagrams of the online and CISR-DRP form offline authorization processes along with corresponding API data access processes. Download the PG&E Rule 24 Click-Through process flow (PDF)
  • Rule 24 Data Element API XML mappings
    This file includes 16 pages with information about how the data returned from the API services is formatted per Green Button Standard (atom XML Schema Definitions (XSDs)) and how the XSDs map to the Rule 24 data elements. The last page also includes a table listing all available APIs. Download the Rule 24 Data Element API XML mappings (PDF).
    important notice icon Note: An Excel version of this document can be provided upon request by emailing DRPrelations@pge.com.
  • Overview of the Click-Through Solution Project
    This presentation provides an overview of the main functionality of PG&E’s Phase 1 release for Click-Through. It includes screenshots of Share My Data registration pages and the customer authorization pages. Download the Overview of the Click-Through Solutions Project (PDF).
  • XSDs
    PG&E's implementation is compatible with the ESPI provided schema definitions found on GitHub. Specifically, our current implementation uses the following schema versions. Download XSDS (ZIP).
  • Authorization Life Cycle Management matrix
    This matrix summarizes the options for DRPs and customers to create, cancel, and modify an authorization depending on how the authorization was created (i.e., via the online process or via the CISR-DRP form). Download the Authorization Life Cycle Management matrix (PDF).
  • Rule 24 Click-Through Terms and Conditions
    This file contains the Rule 24 terms and conditions as approved by the California Public Utilities Commission on February 1, 2018 in response to PG&E Advice Letter 5156-E. Download the Rule 24 Click-Through Terms and Conditions (PDF).

 

CISR-DRP supporting documents

 

LSE, Pnode and Sublap reference material

Frequently asked questions

Rule 24 DRP or Aggregator FAQs

The interval data is available through the API services supported on PG&E's ShareMyData platform. All DRPs who wish to access customer data under Rule 24 will need to register as a Standard User for ShareMyData.

Interval meter data is available for all PG&E electric customers who have a PG&E SmartMeter or an MV90 meter, however, there are some exceptions. For example, if a customer opted out of the PG&E SmartMeter rollout then interval data will not be available. In addition, if the customer is on a fixed usage type of rate schedule then interval usage data will not be available. Fixed usage rate schedules include: A1F – Small General Service Fixed, E1F – Residential Service Fixed, LS3F – Customer Owned Light EM Rate Fixed, and TC1F – Traffic Control Service Fixed.

In cases where you believe that data is missing or is inaccurate for any of your active Rule 24 data sharing authorizations, please complete the Data Intake Form (DIF) and post it to your ESFT folder for review and resolution by PG&E’s Rule 24 team. PG&E strongly urges DRPs to submit the DIF as soon as possible to allow time for issue research and troubleshooting by PG&E where necessary. If you are unfamiliar with the DIF template, email PG&E’s Rule 24 team at DRPRelations@pge.com. Use of the DIF is required by DRPs in accordance with CPUC Decision D.19-12-040.

No. When a customer moves out the Service Agreement ID for that premise will close and that will result in the Rule 24 data sharing authorization also closing. The customer will need to reauthorize data sharing with the DRP for the Service Agreement ID associated with their new residence.

Yes, so long as the customer has an active Rule 24 data sharing authorization in place with the DRP. PG&E is the Meter Service Provider (MSP) and Meter Data Management Agent (MDMA) for CCA customers, so all of the data flows the same as for bundled customers.

In cases where (1) the customer has an active Rule 24 data sharing authorization in place with the DRP and (2) PG&E is the Meter Data Management Agent (MDMA), PG&E will provide the relevant data the DRP. In cases where PG&E is not the MDMA for the Direct Access customer, the relevant MDMA will be responsible for providing the data to the DRP.

Under Rule 24, a customer cannot be enrolled in a PG&E event-based demand response program or rate product and be enrolled in the CAISO DRRS with a third-party DRP at the same time. The Rule 24 restriction on dual participation applies to the following DR programs and rate products. Note that this list is subject to change.

 

  • Base Interruptible Program (BIP) Direct Enrolled and Aggregator Managed
  • Capacity Bidding Program (CBP)
  • Emergency Load Reduction Program (Group A Subcategories)
  •  Peak Day Pricing (PDP)
  •  SmartAC Switch
  •  SmartAC Bring Your Own Thermostat
  • SmartRate (SMR)
  • Scheduled Load Reduction Program (SLRP). Note this program is closed to new enrollment.
  •  Optional Binding Mandatory Curtailment (OBMC) Plan
  •  Valley Clean Energy Dynamic Rate Pilot

Yes. Please see the pdf titled “PG&E DR Program De-Enrollment Procedures” located on this page under section titled "Rule 24 and Demand Response program links and documents".

No. PG&E will initiate the disenrollment from PDP only when the customer is successfully registered in the California Independent System Operator’s (CAISO) Demand Response Registration System. The start date for the CAISO customer location must be later than or equal to the customer's effective PDP disenrollment date. Demand Response Providers will need to look at the meter read cycle schedule to determine the customer's earliest future PDP disenrollment date, and in turn, determine the CAISO location start date. PDP disenrollment dates that occur after the CAISO location start date will result in the rejection of the customer location by the Utility Distribution Company (UDC) in accordance with the Rule 24 restriction on dual participation.

 

To help ensure that a customer is de-enrolled from PDP prior to the effective start date of the CAISO customer location in the DRRS, PG&E recommends that the customer initiate the de-enrollment process by contacting the customer's PG&E account representative or calling 1-800-987-4923 or by accessing their account on pge.com. Once the customer has been removed from PDP, the DRP can register the customer location in the CAISO DRRS.

Under the CAISO's current processes, the UDC and Load Serving Entity (LSE) review is performed on a combination of data elements that are set by the DRP for the customer location.

 

Below is a list of data elements obtained by PG&E from the CAISO's systems to support the validation process:

 

  • Service Account Number (SAN) – This must be the Utility Unique ID (UUID) value provided by PG&E. The value must include the letters “UPGE” at the beginning with 10 digits for a total length of 14. A sample value is UPGE0123456789.  PG&E will verify that the Service Agreement ID associated with the customer’s UUID is valid.
  • Utility Distribution Company (UDC) – This must be UPGE.
  • LSE – The LSE codes from PG&E's system are different from those used by the CAISO.  DRPs should therefore refer to the file link "PG&E LSE Codes Mapped to CAISO LSE Codes" table found on the Rule 24 main page.
  • DRP – For DRPs covered by Rule 24, there must be an active data sharing authorization in place between the DRP and customer.
  • Sub-Load Aggregation Point (Sub-LAP) -  PG&E will verify that the submitted Sub-Lap is correct.
  • Pricing Node (PNode) -  If provided by the DRP, PG&E will verify that the submitted PNode is correct.
  • Location Start Date
  • Location End Date

Additionally, PG&E will confirm that the customer location is not enrolled in a PG&E event-based DR program during the effective date range of the location.

No. While DRPs serving PG&E bundled customers are required to execute the DRP Service Agreement with PG&E before providing DR services within PG&E's service territory, this requirement is independent of the timing for when DRPs may begin to obtain data sharing authorizations from prospective customers.

Performance metrics

This webpage provides statistics for PG&E’s quick response data delivery API performance and customer facing web metrics in support of Electric Rule 24. Performance data is aggregated across all users, over a 30-day rolling period (through yesterday).

Quick Response Data Delivery APIs

 

The first table below, titled “Quick Response API Statistics”, provides metrics regarding response times for quick response API endpoints, averaged over the past 30 days (rolling) through yesterday. The mean and median response times are reported in units of seconds.

 

The second table below, titled “Total Number of Requests per API Endpoint”, presents the total count of requests made for each API endpoint.

Date Range for the Report: 03/13/2024-04/11/2024

Quick Response API Statistics

Method & API Endpoint Response Time Mean (sec) Response Time Median (sec) Response Count > 90 sec Response % > 90 sec
GET.../espi/1_1/resource/Authorization/{AuthorizationID} 0.627 0.586 0 0.00
GET.../espi/1_1/resource/Batch/RetailCustomer/{RetailCustomerID} 9.480 8.429 31 0.33
GET.../espi/1_1/resource/Batch/RetailDRPrgInfo/{RetailCustomerID} 7.014 4.370 3 0.06
GET.../espi/1_1/resource/Batch/Subscription/{SubscriptionID}/UsagePoint/{UsagePointID} 5.202 4.620 137 0.17
GET.../espi/1_1/resource/Subscription/{SubscriptionID}/UsagePoint 0 0 0 0.00
GET.../espi/1_1/resource/Subscription/{SubscriptionID}/UsagePoint/{UsagePointID}/UsageSummary 0 0 0 0.00
GET.../espi/1_1/resource/Subscription/{SubscriptionID}/UsagePoint/{UsagePointID}/MeterReading/{MeterReadingID}/IntervalBlock 0 0 0 0.00

Total Number Of Requests Per API Endpoint

Method & API Endpoint Method Description Request Count Per API
GET.../espi/1_1/resource/Authorization/{AuthorizationID} Request authorization details of authorized scope history expiration and number of authorized SAs for a given authorization. 23651
GET.../espi/1_1/resource/Batch/RetailCustomer/{RetailCustomerID} Request customer PII information for a given authorization (i.e. can be for multiple SAs). 9338
GET.../espi/1_1/resource/Batch/RetailDRPrgInfo/{RetailCustomerID} Request DR Enrollment info for a given authorization (i.e. can be for multiple SAs). 4900
GET.../espi/1_1/resource/Batch/Subscription/{SubscriptionID}/UsagePoint/{UsagePointID} Request both historical billing and interval usage data for a given date range and SA. 82681
GET.../espi/1_1/resource/Subscription/{SubscriptionID}/UsagePoint Request list of authorized usage point IDs (i.e. obfuscated SA IDs) for a given authorization. 0
GET.../espi/1_1/resource/Subscription/{SubscriptionID}/UsagePoint/{UsagePointID}/UsageSummary Request historical billing data for a given date range and SA. 0
GET.../espi/1_1/resource/Subscription/{SubscriptionID}/UsagePoint/{UsagePointID}/MeterReading/{MeterReadingID}/IntervalBlock Request historical interval usage data for a given date range and SA. 0

Customer Facing Web Metrics 

 

The following tables provide statistics for PG&E’s user facing web metrics. The values are compiled across all users, over a 30 day rolling period (through yesterday).

 

Date Range for the Report: 03/13/2024-04/11/2024

Button Clicks Data Displays The Aggregate Number Of Clicks

Button Name Count
Authorization - Cancel 183
Authentication - Cancel 224
Authorization - Terms and Conditions 117
Authorization - Replace 29
Authorization - Contact Us 72
Authorization - Privacy 45

Dwell Time Displays The Average Time User Stays On a Page

Page Path Group Dwell Time Mean (sec) Dwell Time Maximum (sec) Dwell Time Median (sec) Dwell Time Standard DEv. (sec) Dwell Time 90% (sec)
A: Authentication Page 45.88 976.70 13.31 93.06 121.37
B: Authorization Page 35.25 668.78 4.27 79.61 84.49
C: Contact Us 14.67 73.64 6.20 19.17 33.19

Last Page Viewed Compiles The Number Of Users When They Leave The Site From a Particular Page

Last Page Count
A: Authentication Page 4233
B: Authorization Page 4594
C: Contact Us 11

Number Of Users Traversing a Particular Page Path

Page Path ID Page Paths Total Sessions
1 A_Login||A_Submit||B_Authorization||B_Submit 1661
12 A_Login||A_Submit||B_Authorization||B_Exit 9
16 B_Authorization||B_Exit 7
2 A_Login||A_Submit||B_Authorization||C_Contact_Us||B_Authorization||B_Submit 1
4 B_Authorization||B_Submit 996
7 A_Login||A_Exit 40

Time Spent On Path On Average Per User

Page Path ID Page Paths Page Path Time Mean (sec) Page Path Time Maximum (sec) Page Path Time Median (sec) Page Path Time Standard DEv. (sec) Page Path Time 90% (sec)
1 A_Login||A_Submit||B_Authorization||B_Submit 42.51 1408.93 14.85 86.32 97.91
12 A_Login||A_Submit||B_Authorization||B_Exit 16.14 46.72 12.69 12.21 24.41
16 B_Authorization||B_Exit 0.09 0.36 0.05 0.12 0.21
2 A_Login||A_Submit||B_Authorization||C_Contact_Us||B_Authorization||B_Submit 241.15 241.15 241.15 241.15
4 B_Authorization||B_Submit 0.42 154.48 0.06 5.02 0.62
7 A_Login||A_Exit 0.21 1.45 0.10 0.27 0.59

Average Amount Of Time For Page To Respond

Page Path Group Response Time Mean (sec) Response Time Maximum (sec) Response Time Median (sec) Response Time Standard DEv. (sec) Response Time 90% (sec)
A: Authentication Page 2.22 983.31 1.22 10.45 3.08
B: Authorization Page 5.73 602.79 2.40 21.04 5.12
C: Contact Us 31.61 736.63 9.69 100.14 32.50

Total Number Of Visits And Unique Visitors

Page Path Group Total Visits Total Unique Visitors
A: Authentication Page 6864 6049
B: Authorization Page 6185 5799
C: Contact Us 23 23

Number Of Authorizations Completed

Submissions Incomplete submissions
4905 2485

Number Of Users Starting From A Particular Page

Start Page Average Sessions
Authentication 338
Authorization 79

Number Of Users By Device Type

Device group Total sessions
Mobile 4751
Desktop 3654
Unspecified 592

More resources

Business demand response programs

Find other demand response programs for businesses.

Contact us

Retail customers can email the Rule 24 program at Rule24Program@pge.com.

 

Demand Response Providers can email the Rule 24 program at DRPRelations@pge.com.