Medical Baseline Program

A licensed medical practitioner must certify that a full-time resident in your home is:

• Dependent on life-support equipment used in the home.
• A paraplegic, hemiplegic, quadriplegic, or multiple sclerosis patient with additional heating and/or air-conditioning needs.
• A scleroderma patient with additional heating needs.
• Being treated for a life-threatening illness, compromised immune system, or other medical condition with additional heating and/or air-conditioning requirements necessary to sustain the patient's life or prevent deterioration of the patient's medical condition.

Any medical device used to sustain life or relied upon for mobility (as determined by a licensed qualified medical practitioner). Equipment must be used in the home. Generally, equipment used for therapy does not qualify for Medical Baseline.

Life-support equipment includes respirators (oxygen concentrators), iron lungs, hemodialysis machines, suction machines, electric nerve stimulators, pressure pads and pumps, aerosol tents, electrostatic and ultrasonic nebulizers, compressors, intermittent positive pressure breathing (IPPB) machines, and motorized wheelchairs.

Please apply for Medical Baseline and let us know if a full-time resident is dependent on life-support equipment so we can place a special code on your account. PG&E attempts to notify customers with this life-support code if service will be interrupted due to planned maintenance, repair or construction, or in the event of rolling blackouts or a Public Safety Power Shutoff.

You can apply for the Medical Baseline Program by filling out the online application or by mailing in a paper application form. Please see the Application section on this page for more information.

Qualified medical practitioners include licensed physicians, surgeons and persons licensed pursuant to the Osteopathic Initiative Act per California Public Utilities Code §739 and nurse practitioners consistent with PG&E’s current practice and as now provided in California Public Utilities Codes & §799.3. In addition, per PG&E’s current practice, a licensed physician assistant working as a part of the customer’s physician team may certify a patient eligibility as having a life-threatening condition or illness.

When you are approved for the Medical Baseline program, you will receive a welcome email or letter. You can also confirm your Medical Baseline enrollment in your online account or on the "Special Account Information" section of your bill. "Life-Support" and/or "Medical" will appear in this section of your bill if you've been approved.

You will receive a notification letter if your Medical Baseline application has been denied or if you have been removed from Medical Baseline program due to failure to self-certify or recertify as required.

Set your preference online for how you would like to be notified in the event of a planned or unplanned service outage affecting your residence. Please visit the Medical Baseline/ Life-Support Contact Preference page to update your method of contact preferences.

Please apply for Medical Baseline and let us know if a full-time resident is dependent on life support so we can place a special code on your account. PG&E attempts to notify customers with this life-support code if service will be interrupted due to planned maintenance, repair, or construction, and in the event of Public Safety Power Shutoffs. Please see the Application section on this page for more information.

To unenroll from the Medical Baseline or Life Support program, sign in to your account and click on “Enrolled in Medical Baseline” link on the menu. Then, click “Unenroll” and confirm your unenrollment. You can also call 1-800-743-5000 and ask to be removed from the Medical Baseline Program.

If you are a Medical Baseline customer with a non-permanent medical condition and need to recertify for continued eligibility, please go to the Application section on this page and follow the steps to complete the application process.

Active PG&E Medical Baseline customers who have received a notification to self-certify may self-certify online and receive an immediate confirmation of renewal.

Please visit follow the steps to complete the process in the Self-Certification section on this page.

Self-Certification is required every two years for Medical Baseline customers with permanent medical conditions (as designated by their medical practitioners). Customers with non-permanent conditions follow Self-Certification for year one and a Recertification (requiring medical practitioner's signature) for year two.

Self-Certification helps confirm that the Medical Baseline customer is still a full-time resident at the address and has current contact preferences in PG&E’s system for Public Safety Power Shutoff (PSPS) and other emergency notifications.

Re-Certification is required to verify that the Medical Baseline customer still needs extra PSPS notifications and additional allotment of energy due to their ongoing medical condition.

If you request to stop service at your old address and start service at your new address at the same time, your Medical Baseline Program is automatically transferred to your new address.

If you request to stop service at your old address today and start service at your new address at a later date, then your Medical Baseline Program will not be automatically transferred to your new address. You will need to call us at 1-800-743-5000 and request your Medical Baseline Program to be transferred to your new address.

You can now apply to PG&E’s Medical Baseline program without having to visit your medical practitioner’s office.

Please follow the instructions and guidelines for online applications in the Application section on this page.

Yes. Eligibility for Medical Baseline is not based on income. Medical Baseline eligibility is solely based on medical needs. Your eligibility or enrollment in CARE/FERA or any other assistance programs are not related to and do not affect your eligibility for Medical Baseline.

You can enroll in Medical Baseline whether you are on CARE/FERA or not. Please see the Application section on this page for more information on how to apply.

Eligible Medical Baseline customers may receive a “standard” Medical Baseline quantity of approximately 500 kilowatt-hours (kwh) of electricity and/or 25 therms of gas per month, in addition to regular Baseline quantities of their current rate.

Depending on your medical needs and the number medical devices you are using, you might be eligible for more than one standard Medical Baseline Allotment. Contact PG&E at 1-800-743-5000 and request to be evaluated for an additional Medical Baseline allotment.

Medical Baseline is not a discount program. There is no discount provided in your energy statement.

Eligible Medical Baseline customers may receive a “standard” Medical Baseline quantity of approximately 500 kilowatt-hours (kwh) of electricity and/or 25 therms of gas per month, in addition to regular Baseline quantities of their current rate. This additional energy allotment is provided at the lowest price on your current rate.

When there is more than one resident with medical needs living in the address, , only one Medical Baseline application per household is required.

Depending on your medical needs and the number of medical devices used by Medical Baseline customers in the same address, you might be eligible for more than one standard Medical Baseline Allotment. Contact us at 1-800-743-5000 and request to be evaluated for an additional Medical Baseline allotment. Additional Medical Baseline allotments are not automatically granted.

No. Medical Baseline eligibility is solely based on medical needs. Your eligibility or enrollment in Medi-Cal or any other health insurance is not related to and does not affect your eligibility for Medical Baseline.

You can enroll in Medical Baseline whether you are on Medi-Cal or not. Please review the Application section on this page for more information on how to apply.

No. Physical therapy devices, such as sauna and hot tub, do not qualify for Medical Baseline.

Qualifying medical devices include any medical device used to sustain life or used for mobility. Please review a complete list of qualifying medical devices.