Third-party incentive programs for demand response

Under Electric Rule 24, PG&E electric customers can enroll in demand response programs offered by third-party Demand Response Providers (DRPs). Demand response programs are programs that provide customers with incentives to reduce their electric consumption during times of peak demand. Rule 24 allows third-party DRPs to solicit PG&E customers to participate in their demand response programs and to then "bid in" the electricity reduction into the wholesale electricity market administered by the California Independent System Operator (CAISO). The California Public Utilities Commission (CPUC) approved Electric Rule 24 with the goal of promoting demand response participation in CAISO markets.

PG&E's role

• Processing authorization requests from customers via the online process or the CISR-DRP forms, and releasing customer data to the designated DRPs.
• Verify if the customer is not already participating in a PG&E demand response program. Under Rule 24, customers are not allowed to participate in a PG&E demand response program and a third-party DRP program during the same period.
• Reprogramming your meter, if necessary, to reflect a shorter interval length so that the third-party DRP can include your service account in its wholesale electric market product

Please note:

Questions relating to particular demand response programs or services offered by third-party DRPs should be directed to the relevant DRP, not to PG&E. If you aren't sure which DRP to contact, please refer to the marketing and communication materials that you may have received from the DRP(s). Or, view the California Public Utilities Commission (CPUC)'s list of registered DRPs.

There are two ways to authorize PG&E to share your personal electricity-related information with a DRP:

• Use the online authorization process; or
• Complete PG&E's Customer Information Service Request-Demand Response Provider (CISR-DRP) form.

In order for a third-party entity to provide you with demand response service, you must first authorize PG&E to release your usage data and certain account information to the third-party DRP. Click here to view the full terms and conditions for sharing your data with a third-party DRP.

There are two ways to authorize PG&E to share your personal electricity-related information with a DRP: (1) Use the online authorization process; or (2) complete PG&E's Customer Information Service Request-Demand Response Provider (CISR-DRP) form.

Online authorization process

There are two options to authorize the release of your information using online methods.

Option 1: If you have a PG&E online account, follow these steps:

1. Select a link on a DRP's website that goes to your PG&E Share My Data login page.
2. Sign in with your PG&E online account username and password.
   
   
   
   
3. A screen will appear that lists the DRP(s) requesting access to your data, the various categories of data to be shared, the electric service accounts for which data is to be shared, and the duration or timeframe of the data sharing that the DRP(s) requested.
4. Select the SUBMIT button to complete the authorization process. After selecting SUBMIT, you'll be returned to the DRP's website. You will also receive an email confirmation from PG&E’s Share My Data system confirming your data sharing authorization.

Example of the online authorization screen:

Option 2: If you do not have a PG&E online account or forgot your login credentials, follow the steps for Guest Access:

1. Select a link on a DRP's website that goes to your PG&E Share My Data login page.
2. Select the GUEST ACCESS tab.
3. Enter (1) the 11-digit Account Number from your PG&E electricity bill and (2) the Phone Number on file with PG&E that is associated with your PG&E electric account.
   
   
   
   
4. A screen will appear that identifies the DRP(s) requesting access to your data, the various categories of data to be shared, the electric service accounts for which data is to be shared, and the duration or timeframe of the data sharing that the DRP(s) requested.
5. Be sure to enter your email address at the bottom of the authorization screen. This is a required field.
6. Select the SUBMIT button to complete the authorization process. After selecting SUBMIT, you'll be returned to the DRP's website. You will also receive an email confirmation from PG&E’s Share My Data system confirming your data sharing authorization.

Example of the online authorization screen:

CISR-DRP form

Instead of using the online process, you may complete and sign PG&E's Customer Information Service Request-Demand Response Provider (CISR-DRP) form. The third-party DRP submits the completed CISR-DRP form to PG&E, and once we validate and process the form, the requested customer information is released to the third party DRP.

When you no longer wish to participate in the program, email your Demand Response Provider (DRP) directly and request to be unenrolled. Below is a list of some of the DRPs serving PG&E electric customers.

• OhmConnect: help@ohmconnect.com
• Leap: residential-support@leap.ac
• Voltus: dram-ops@voltus.co
• Enel X: juicepoints.evcharging@enel.com
• Olivine: dram-admin@olivineinc.com
• Energy AI/Autogrid: customer-service@energyaisystems.com

If you’re not sure who your DRP is or if your DRP is not listed above, send us an email at Rule24Program@pge.com. Please include your PG&E Account ID and service address. We’ll respond with the appropriate contact information.

Cancelling your data sharing authorization

In your email to the DRP requesting to unenroll, you can include a request to cancel your data sharing authorization as well. Or, to cancel your data sharing authorization on your own, contact the Rule 24 team at Rule24Program@pge.com for instructions.

Contact us with any issues

Please note that it can take several weeks for your DRP to complete the unenrollment process. If you’re still enrolled after several weeks, email us at Rule24Program@pge.com with your Account ID and Service Address. We’ll help identify your account and investigate the issue.

This authorization provides your consent for PG&E to share customer data with a third-party Demand Response Provider (DRP). A third-party DRP cannot provide you with demand response services until you complete the authorization.

Examples of the types of information that PG&E will provide to DRPs: customer’s name associated with the electric account, service address, rate schedule, meter type, electric usage data and PG&E demand response program enrollment information. Additionally, the authorization form authorizes PG&E to change or reprogram your electric meter to a shorter interval length if necessary.

Third-party DRPs work directly with customers to facilitate the enrollment process. The process varies by DRP, but a required step is for the customer to give PG&E consent to share their data with the DRP. To do so, the customer completes PG&E’s Rule 24 data-sharing authorization. The purpose of this authorization is described in the FAQ above.

When you no longer wish to participate in the program, email your DRP directly and request to be unenrolled. Below is a list of some of the DRPs serving PG&E electric customers.

• OhmConnect: help@ohmconnect.com
• Leap: residential-support@leap.ac
• Voltus: dram-ops@voltus.co
• Enel X: juicepoints.evcharging@enel.com
• Olivine: dram-admin@olivineinc.com
• Energy AI/Autogrid: customer-service@energyaisystems.com

If you’re not sure who your DRP is or if your DRP is not listed above, send us an email at Rule24Program@pge.com. Please include your PG&E Account ID and service address. We’ll respond with the appropriate contact information.

Cancelling your data sharing authorization

In your email to the DRP requesting to unenroll, you can include a request to cancel your data sharing authorization as well. Or, to cancel your data sharing authorization on your own, contact the Rule 24 team at Rule24Program@pge.com for instructions.

No. A customer who wishes to enroll in a third-party DRP program under Rule 24 cannot participate in a PG&E demand response program at the same time. If a customer is currently enrolled in a conflicting PG&E program such as the Emergency Load Reduction Program (i.e., Virtual Power Plant or Vehicle-to-Grid), SmartAC Switch, SmartAC Thermostat or SmartRate, the customer will first need to unenroll from the PG&E program before taking service from a DRP. Similarly, if a customer is enrolled in a third-party demand response program under Rule 24, the customer would need to unenroll from the third-party program before enrolling in a PG&E Demand Response program.

To view existing data-sharing authorizations, log in to your PG&E account. Click on the ShareMyData link at the bottom of the page. The ShareMyData page will display your existing authorizations. Select “complete list” link to view additional authorization details. If you believe you are enrolled in a third-party DRP but don’t see the data-sharing authorization, please contact Rule24Program@pge.com.

Please call PG&E’s Customer Service Center at 1-800-743-5000.

If you move to a new service address, any data-sharing authorizations you have with third-party DRPs are cancelled automatically. If you want to continue to participate in demand response service with a DRP, work with the DRP to create an  authorization for your new address.