Understanding Electric Rule 24

Under Electric Rule 24, PG&E electricity customers can enroll in demand response programs offered by third-party Demand Response Providers (DRPs). Demand response programs, in general, are programs that provide customers with incentives to reduce their electricity consumption during times of peak demand. Rule 24 allows third-party DRPs to solicit PG&E customers to participate in their demand response programs and to then “bid in” the electricity reduction into the wholesale electricity market administered by the California Independent System Operator (CAISO). The California Public Utilities Commission (CPUC) approved Electric Rule 24 with the goal of promoting demand response participation in CAISO markets.





Direct your questions to the correct choice



Third-party entities, not PG&E, manage the demand response programs offered by third-party DRPs. Questions pertaining to particular demand response programs or services offered by third-party DRPs should be directed to the relevant DRP, not to PG&E. If you are not sure which DRP to contact, please refer to the marketing and communication materials that you may have received from the DRP(s), or go to the California Public Utilities Commission (CPUC) website to view a list of registered DRPs.





Access Customer Data



In order for a third-party entity to provide you with demand response service, you will first need to authorize PG&E to release certain customer data and electricity usage information to the third-party DRP. This authorization is provided when you complete and sign PG&E’s Customer Information Service Request-Demand Response Provider form—referred to as the CISR-DRP form. The third-party DRP will submit the completed CISR-DRP form to PG&E, and once the form has been validated and processed by PG&E, the requested customer information will be released to the third party.





Find out about PG&E's role



PG&E’s role in implementing Rule 24 includes the following activities:


  • Processing CISR-DRP forms and releasing customer data to DRPs identified on the customer-signed CISR-DRP form.
  • Checking whether a customer is already participating in a PG&E demand response program. Under Rule 24, customers are not allowed to participate in a PG&E demand response program and a third-party DRP program during the same period.
  • Reprogramming your meter, if necessary, to reflect a shorter interval length so that the third-party DRP can include your service account in its wholesale electric market product.

Questions pertaining to particular demand response programs or services offered by third-party DRPs should be directed to the relevant DRP, not to PG&E. The California Public Utilities Commission (CPUC) maintains a list of registered DRPs on its website.