The CCPA was passed by the California legislature and went into effect for all California consumers on January 1, 2020. As of January 1, 2023, the CCPA will be amended by the California Privacy Rights Act (CPRA) to provide additional rights to California residents, including employees, contractors, and business contacts. The rights available to California residents include:
- The right to know the categories of personal information that has been collected.
- The right to know whether their personal information is sold or disclosed and to whom.
- The right to know the specific pieces of information collected.
- The right to request that a business delete personal information, subject to certain exceptions.
- The right to access the personal information that the business collected about the consumer.
- The right to correct inaccurate personal information about a consumer.
- The right to limit the use and disclosure of sensitive personal information under certain circumstances.
- The right to opt-out of the sharing of personal information for cross-contextual behavioral advertising.
PG&E collects, uses, and discloses personal information to fulfill business purposes, such as providing energy services, and to comply with legal requirements as a regulated public utility.
PG&E has not sold consumers’ personal information in the preceding 12 months for any monetary value. However, our use of certain website cookies may be considered a “sale” of information under California law. In the past twelve months, we may have shared your internet activity or geolocation with third parties whose cookies are on our websites. These cookies are used to analyze usage of our website, provide you with relevant PG&E advertising and products, and provide additional, dynamic functionality to our websites. You can opt-out of the use of these cookies by using our cookie management tool. See “Cookie management on pge.com” below. We also recognize opt-out preference signals contained in HTTP header fields.
Cookie management on pge.com
To manage your cookie preferences, please use the "Do Not Sell My Personal Information" link in the footer of the web page. Additionally, you may disable our usage of cookies through your browser settings.
Also, when you first log on to pge.com, a banner will appear at the bottom of the screen. If you do not see a banner when you log on, clear your web browser's history and cache. Once your browser history is erased, navigate back to pge.com.
Cookie banners may continuously pop up based on web browser/phone settings. If you are in private browsing mode, the banner will pop up each time you go to pge.com. This occurs even if you do not have an online account.
Also, your browser may not remember your cookies if you recently cleared your cache.
How to opt out of PG&E communications
In order to provide you with gas and electric service, it is important that PG&E is able to contact you about your account when necessary. Opting out of cookies or requesting to delete personal information does not mean PG&E will not contact you about your account or your electric and gas service. For example, current customers will continue to receive emergency notifications from PG&E as required by law, and you cannot opt out of these communications.
You can unsubscribe to marketing emails via the unsubscribe button in the footer of a marketing email. You may also update your communications preference through your PG&E online account:
- Log in to YOUR ACCOUNT
- Click EDIT PROFILE & ALERTS hyperlink
- Click EDIT on the desired notification section
- Update necessary information
- Click SAVE button
Information disclosure to third parties
Access and deletion requests
Please note: PG&E is required by law to maintain certain personal information, even after an account is closed.
The "Submit an access request" report is designed to return only personal information that PG&E collects. It is also possible that incorrect information (such as a typo) entered in the initial request could prevent PG&E from retrieving certain information about you.
If, after a thorough review of your report, you believe there is an issue, you can report the issue by sending an email to PG&E’s Privacy Team at email@example.com. Please include your full name and your report number in your email.
As of January 1, 2023, current and former employees, contractors, and business-to-business contacts have the same rights as consumers under the CCPA with respect to data that PG&E collected on or after January 1, 2022.
Current or former employees and contractors may exercise these rights by submitting a privacy rights request under CCPA online or by phone.
Phone: Call 1-800-788-2363
Business-to-business contacts can submit a privacy rights request under CCPA online.
You have the right to request that PG&E correct inaccurate personal information that we maintain about you.
In order to best serve you, customers should update their contact information by logging into their PG&E account. If you do not have an online account or cannot access your account, you can request that we correct your personal information by submitting a request here Manage Your Customer Data.
Employees can edit or update their personal information such as address, email and phone by logging into your intranet or by going here Manage Your Employee Data.
PG&E only uses SPI for purposes as expressly permitted by applicable law, As a result, we do not currently offer a way to further limit the use of SPI.
More on privacy
Social media policy
Review PG&E's social media policies and guidelines.
Digital communications policy
How we plan to interact with you through voice, text messages, emails and more
If you have additional questions, email PG&E’s Privacy Team at firstname.lastname@example.org.