Urgent Alert
If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.
If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-800-743-5000.
24-hour Customer Service Line: 1-877-660-6789
24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)
- Possible gas leak
- Downed powerline
- Other emergencies
Signs of a possible gas leak
- Sulfur-like smell or rotten egg smell
- Hissing, whistling or roaring sounds
- Damaged connections to gas appliances
- Dead or dying vegetation, in otherwise moist areas, over or near pipeline areas
- Unusual soil movement or bubbling water
Leave the area immediately. Call 9-1-1. Then call PG&E at 1-800-743-5000.
What to do if you see a downed powerline
- Stay away from all downed powerlines.
- Powerlines are not insulated like power cords. Don't touch downed powerlines or any other electrical equipment.
- Always assume a powerline is live.
- Don't touch anything or anyone in contact with a downed powerline.
- Keep children and pets away from a downed powerline.
- Don't drive over a downed powerline.
Leave the area immediately. Call 9-1-1. Then call PG&E at 1-800-743-5000.
Emergency planning
Explore information on preparing for unexpected events.
Stay out of the heat
Find a cooling center near you.
Download a family emergency plan
Visit slocounty,ca,gov to create a family plan.
More ways to report an issue
Report energy theft
Stealing energy is a crime. It also creates deadly fire and safety hazards.
Report It app
Report non-emergency safety concerns related to PG&E electrical equipment in high fire threat areas.
Contact us
24-hour Customer Service Line: 1-800-PGE-5000 (1-800-743-5000)