Business Customer Service Center

Monday-Friday, 7 a.m. - 6 p.m.
1-800-468-4743

Sunday and after hours:
24-hour availability for emergencies and automated customer service
English or Español: 1-800-743-5000

Agricultural Customer Service Center

Monday-Friday, 7 a.m.- 6 p.m.
1-877-311-3276

Solar Customer Service Center

Monday-Friday, 8 a.m.- 5 p.m.
1-877-743-4112

Building and Renovation Service Center

Monday-Friday, 7 a.m.- 6 p.m.
1-877-743-7782

24-hour Power Outage Information Center

1-800-743-5002

Call Before You Dig

811

NOTE: Response to your email may take up to two business days. Send us an email.

Send payments and correspondence to:

Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300

Customer service/Payment center locations

Services available:

• Bill payment (cash, check, money order or cashier's check)
• Customer service
• Self-Service Quick Pay Bill Payment kiosks that accept cash, check, or Visa/MasterCard payments are available at select offices. If applicable: does not provide change and $1.25 fee for Visa/MasterCard. Payments made before 5 p.m. are posted same day.

Vision impaired

Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.

1-800-743-5000

Deaf/Hard of Hearing/Speech

We provide help for our deaf, hard of hearing, and visually-impaired customers, and customers who have a speech disability with various services.

For TTY, call the California Relay Service at 7-1-1.

1-800-652-4712

Language translations for customers

When calling, please ask for translation services.

Español: 1-800-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
All other languages: 1-800-743-5000