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Save time when you sign in to your account and use self-service options, available around the clock.
For most options, you'll sign in to your online account to take care of your task. Don't have an online account? Sign up today.
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Stop, start or transfer service
Start or stop service
Transfer service
Find new construction services
Schedule gas turn off
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IS THIS AN EMERGENCY? Do not schedule a call to report an emergency. Leave the area immediately if you smell natural gas or see a downed power line. Call 9-1-1 first, and then call PG&E at 1-800-743-5000.
Keep earlier request
Submit new request
Cancel existing requestCustomer service telephone numbers
Business Customer Service Center
Monday-Friday, 7 a.m. - 6 p.m.
1-800-468-4743
Sunday and after hours:
24-hour availability for emergencies and automated customer service
English or Español: 1-800-743-5000
Agricultural Customer Service Center
Monday-Friday, 7 a.m.- 6 p.m.
1-877-311-3276
Solar Customer Service Center
Monday-Friday, 8 a.m.- 5 p.m.
1-877-743-4112
Building and Renovation Service Center
Monday-Friday, 7 a.m.- 6 p.m.
1-877-743-7782
24-hour Power Outage Information Center
Call Before You Dig
PG&E mailing address and neighborhood payment centers
Send payments and correspondence to:
Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300
Find a neighboorhood payment center
Accessibility and translation services
Vision impaired
Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.
VISIT LANGUAGE SERVICES
Deaf/Hard of Hearing/Speech
We provide help for our deaf, hard of hearing, and visually-impaired customers, and customers who have a speech disability with various services.
For TTY, call the California Relay Service at 7-1-1.
VISIT LANGUAGE SERVICES
Language translations for customers
When calling, please ask for translation services.
Español: 1-800-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
All other languages: 1-800-743-5000