PG&E online service center for small and medium businesses

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IS THIS AN EMERGENCY? Do not schedule a call to report an emergency. Leave the area immediately if you smell natural gas or see a downed power line. Call 9-1-1 first, and then call PG&E at 1-800-743-5000.

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Customer service telephone numbers

Business Customer Service Center

Monday-Friday, 7 a.m. - 6 p.m.
1-800-468-4743

Sunday and after hours:
24-hour availability for emergencies and automated customer service
English or Español: 1-800-743-5000

Agricultural Customer Service Center

Monday-Friday, 7 a.m.- 6 p.m.
1-877-311-3276

Solar Customer Service Center

Monday-Friday, 8 a.m.- 5 p.m.
1-877-743-4112

Building and Renovation Service Center

Monday-Friday, 7 a.m.- 6 p.m.
1-877-743-7782

24-hour Power Outage Information Center

1-800-743-5002

Call Before You Dig

811

Customer service email form

NOTE: Response to your email may take up to two business days. Send us an email.

PG&E mailing address and Payment Centers

Send payments and correspondence to:

Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300

Customer service/Payment center locations

Services available:

Bill payment (cash, check, money order or cashier's check)
Customer service
Self-Service Quick Pay Bill Payment kiosks that accept cash, check, or Visa/MasterCard payments are available at select offices. If applicable: does not provide change and $1.25 fee for Visa/MasterCard. Payments made before 5 p.m. are posted same day.

USE OUR PAYMENT CENTER LOCATOR

Accessibility and translation services

Vision impaired

Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.

VISIT LANGUAGE SERVICES

1-800-743-5000

Deaf/Hard of Hearing/Speech

We provide help for our deaf, hard of hearing, and visually-impaired customers, and customers who have a speech disability with various services.

For TTY, call the California Relay Service at 7-1-1.

VISIT LANGUAGE SERVICES

1-800-652-4712

Language translations for customers

When calling, please ask for translation services.

Español: 1-800-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
All other languages: 1-800-743-5000

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Business Customer Service Center

Find the information and services you need

Account, billing and payments

Stop, start or transfer service

Outages

Notifications and alerts

Skip the hold time—schedule a call

Service temporarily unavailable

What’s the best time for us to call?

Customer service telephone numbers

Business Customer Service Center

Agricultural Customer Service Center

Solar Customer Service Center

Building and Renovation Service Center

24-hour Power Outage Information Center

Call Before You Dig

Customer service email form

PG&E mailing address and Payment Centers

Send payments and correspondence to:

Customer service/Payment center locations

Accessibility and translation services

Vision impaired

Deaf/Hard of Hearing/Speech

Language translations for customers