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Save time when you sign in to your account and use self-service options, available around the clock.
For most options, you'll sign in to your online account to take care of your task. Don't have an online account? Sign up today.
Account, billing and payments
Check your balance
Set up payment arrangements
Update your payment account
Stop, start or transfer service
Start or stop service
Transfer service
Find new construction services
Schedule gas turn off
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IS THIS AN EMERGENCY? Do not schedule a call to report an emergency. Leave the area immediately if you smell natural gas or see a downed power line. Call 9-1-1 first, and then call PG&E at 1-800-743-5000.
Keep earlier request
Submit new request
Cancel existing requestCustomer service telephone numbers
Business Customer Service Center
Monday-Friday, 7 a.m. - 6 p.m.
1-800-468-4743
Sunday and after hours:
24-hour availability for emergencies and automated customer service
English or Español: 1-800-743-5000
Agricultural Customer Service Center
Monday-Friday, 7 a.m.- 6 p.m.
1-877-311-3276
Solar Customer Service Center
Monday-Friday, 8 a.m.- 5 p.m.
1-877-743-4112
Building and Renovation Service Center
Monday-Friday, 7 a.m.- 6 p.m.
1-877-743-7782
24-hour Power Outage Information Center
Call Before You Dig
PG&E mailing address and Payment Centers
Send payments and correspondence to:
Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300
Customer service/Payment center locations
Services available:
- Bill payment (cash, check, money order or cashier's check)
- Customer service
- Self-Service Quick Pay Bill Payment kiosks that accept cash, check, or Visa/MasterCard payments are available at select offices. If applicable: does not provide change and $1.25 fee for Visa/MasterCard. Payments made before 5 p.m. are posted same day.
USE OUR PAYMENT CENTER LOCATOR
Accessibility and translation services
Vision impaired
Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.
VISIT LANGUAGE SERVICES
Deaf/Hard of Hearing/Speech
We provide help for our deaf, hard of hearing, and visually-impaired customers, and customers who have a speech disability with various services.
For TTY, call the California Relay Service at 7-1-1.
VISIT LANGUAGE SERVICES
Language translations for customers
When calling, please ask for translation services.
Español: 1-800-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
All other languages: 1-800-743-5000