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IS THIS AN EMERGENCY? Do not schedule a call to report an emergency. Leave the area immediately if you smell natural gas or see a downed power line. Call 9-1-1 first, and then call PG&E at 1-800-743-5000.
Monday-Friday, 7 a.m. - 6 p.m.
1-800-468-4743
Sunday and after hours:
24-hour availability for emergencies and automated customer service
English or Español: 1-800-743-5000
Monday-Friday, 7 a.m.- 6 p.m.
1-877-311-3276
Monday-Friday, 8 a.m.- 5 p.m.
1-877-743-4112
Monday-Friday, 7 a.m.- 6 p.m.
1-877-743-7782
NOTE: Response to your email may take up to two business days. Send us an email.
Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300
Services available:
Request large print service, a braille bill or schedule an appointment for household appliance braille marking services.
We provide help for our deaf, hard of hearing, and visually-impaired customers, and customers who have a speech disability with various services.
For TTY, call the California Relay Service at 7-1-1.
When calling, please ask for translation services.
Español: 1-800-660-6789
中文: 1-800-893-9555
Tiếng Việt: 1-800-298-8438
All other languages: 1-800-743-5000