If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000.
24-hour Customer Service Line: 1-800-PGE-5000 (1-800-743-5000)
24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)
Signs of a possible gas leak include:
Leave the area immediately. Call 9-1-1 first, and then PG&E at 1-800-743-5000.
What to do if you see a downed power line:
Never, ever touch a downed power line or go near one. Power lines are not insulated like power cords. Always assume the power line is live.
Leave the area immediately. Call 9-1-1 first, and then PG&E at 1-800-743-5000.
PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.
For public safety, it may be necessary for us to temporarily turn off electricity when gusty winds and dry conditions, combined with a heightened fire risk, threaten a portion of the electric system. We will attempt to contact customers in advance to ensure there’s enough time to prepare.