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- If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.
- If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then, call PG&E at 1-800-743-5000.
24-hour Customer Service Line: 1-800-PGE-5000 (1-800-743-5000)
24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)
Gas leak safety tips
Signs of a possible gas leak include:
- Sulfur like smell or rotten egg smell
- Hissing, whistling or roaring sounds
- Damaged connections to gas appliances
- Dead or dying vegetation in otherwise moist areas over or near pipeline areas
- Unusual soil movement or bubbling water
Leave the area immediately. Call 9-1-1 first, and then PG&E at 1-800-743-5000.
Downed power line safety tips
What to do if you see a downed power line:
Never, ever touch a downed power line or go near one. Power lines are not insulated like power cords. Always assume the power line is live.
- Don't touch a downed power line or other equipment.
- Don't touch anything or anyone in contact with a downed power line.
- Keep children and pets away from a downed power line.
- Don't drive over a downed power line.
Leave the area immediately. Call 9-1-1 first, and then PG&E at 1-800-743-5000.
How to handle other emergencies
Community Wildfire Safety Program
PG&E is continuing to evolve to strengthen and improve our electric system for the safety of our customers and communities.
Make sure your contact information is up to date
To make sure you can get a message if a coming outage could impact your home or business, it is important we have your current contact information.