If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000.

24-hour Customer Service Line: 1-800-PGE-5000 (1-800-743-5000)

24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)


Gas leak safety tips

Signs of a possible gas leak include:

  • Sulfer like smell or rotten egg smell
  • Hissing, whistling or roaring sounds
  • Damaged connections to gas appliances
  • Dead or dying vegetation in otherwise moist areas over or near pipeline areas
  • Unusual soil movement or bubbling water

Leave the area immediately.  Call 9-1-1 first, and then PG&E at 1-800-743-5000.


Downed power line safety tips

What to do if you see a downed power line:

Never, ever touch a downed power line or go near one. Power lines are not insulated like power cords. Always assume the power line is live.

  • Don't touch a downed power line or other equipment.
  • Don't touch anything or anyone in contact with a downed power line.
  • Keep children and pets away from a downed power line.
  • Don't drive over a downed power line.

Leave the area immediately.  Call 9-1-1 first, and then PG&E at 1-800-743-5000.

How to handle other emergencies