Public Safety Power Shutoff resources for those with Access and Functional Needs

Get additional PSPS alerts

Alerts will be sent before a Public Safety Power Shutoff (PSPS) via call, text and email. Medical Baseline or Self-Identified Vulnerable customers who do not respond may receive extra PSPS alerts, including hourly calls and doorbell rings. This is to make sure they are aware of the PSPS and can prepare.

It is important to review and update your contact information so we can reach you.

If your health or safety would be at risk if the power was shut off, let PG&E know. There are programs to support you and ensure you receive extra PSPS alerts when needed.

Receive alerts for any address

Address alerts can notify you about a potential PSPS at any address that’s important to you or a loved one. You do not need to be the account holder for the address.

Medical Baseline Program

If you rely on power for certain medical needs, you may be eligible for the Medical Baseline Program. It includes:

• An additional monthly allotment of energy at the lowest price available on your current rate.
• Extra notifications in advance of a Public Safety Power Shutoff (PSPS). These may include additional phone calls or a doorbell ring to ensure you can prepare and stay safe.

Portable Battery Program

If you are a Medical Baseline customer, you may qualify to get a portable backup battery. A portable battery can help keep devices powered in case of a power outage.

Generator and Battery Rebate Program

To help reduce the impact of PSPS on customers, we want to make backup power more accessible. If you qualify for this program, we’ll offer you a $300 rebate on a generator or battery.

Self-Generation Incentive Program

The Self-Generation Incentive Program (SGIP) can help you save on energy storage systems. SGIP offers rebates for battery storage. Battery storage can be a key part of your preparedness plan if the power goes out.

Disability Disaster Access and Resources Program

The Disability Disaster Access and Resources (DDAR) Program is a collaboration between PG&E and the California Foundation for Independent Living Centers. If you have medical and independent living needs, the program may benefit you. DDAR can help you:

• Create an emergency plan
• Sign up for the Medical Baseline Program
• Apply for a portable backup battery
• Find ADA-accessible car rides and hotel stays during a PSPS

Community Resource Centers

Community Resource Centers (CRC) offer a safe place to find supplies and get updates during a Public Safety Power Shutoff. Centers may provide:

• ADA-accessible restrooms
• Device charging
• Wi-Fi
• Snacks and bottled water
• Air conditioning and/or heating (indoor centers only)
• Blankets and more

If you need accessible transportation to a CRC, these partners can help you:

• Vivalon (San Francisco, Marin, Sonoma, Solano, San Joaquin, Stanislaus, Amador, Calaveras, and Tuolumne Counties): 415-847-1157
• Dignity Health Connected Living (Shasta County): 530-226-3074 ext. 4
• El Dorado Transit (El Dorado County): 530-642-5383 select option 4
• Fresno Economic Opportunities Commission (Fresno County): 1-800-325-7433

You can call 211 for help finding transport locally. Or, if you are enrolled in the DDAR Program, they can also assist you.

Food in your freezer or refrigerator can spoil if your power goes out. If you experience food loss during a Public Safety Power Shutoff (PSPS), we’re here to offer support. We partner with:

• Local food banks to provide food replacement during a PSPS and up to three days after. Food is available while supplies last. Some food banks may have income restrictions.
• Meals on Wheels to deliver meals for eligible seniors. To qualify for this service, you must be 60 years or older, or the spouse of a person aged 60 or older. You must also be at risk of malnutrition and unable to visit a Meals on Wheels center. If you already take part in the program and experience a PSPS, you'll get an extra meal for each day of the PSPS.

If you experience a Public Safety Power Shutoff (PSPS), you may be able to get a discounted hotel stay. If you are in the Disability Disaster Access and Resources (DDAR) Program, reach out to them about getting an accessible hotel stay. If you do not qualify for the DDAR Program, the following hotels offer discounts if you experience a PSPS:

• Choice Hotels
• IHG Hotels & Resorts (Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites)
• Wyndham Hotels (La Quinta, Hawthorn Suites, Ramada, Days Inn, Howard Johnson, Travelodge)
• Hyatt Hotels

Vacancy may vary based on season and is not guaranteed. PG&E is not affiliated with these hotels and is not responsible for hotel stays.