We provide help for our hearing-, speech- and visually impaired customers with various services.
If your phone is equipped with a TDD or a TTY, you can reach PG&E by calling 1-800-652-4712 (toll free). Printed responses display on your machine for questions about energy efficiency, customer programs, bills and services.
To access communication assistance for hearing- or speech-impaired customers who use TDD and TTY systems, call 1-800-652-4712 Monday through Friday.
If you or someone you know is blind or visually impaired, contact us about installing 'Braille points' on your appliances. Braille points are special reference marks that can attach to dials on appliances such as ovens, thermostats and other household controls. To schedule an appointment for Braille appliance markings, call 1-800-743-5000.
Visually impaired customers can request monthly PG&E energy statements in Braille. Your Braille PG&E statement provides information about energy usage, billing dates and amount due. The statement also includes information comparing your current monthly usage to the previous monthly usage.
A Braille statement is designed as a supplement to your printed statement, which typically arrives about a week later. Late notices and other legal announcements are not included in Braille statements. To sign up for the Braille program, call the PG&E customer service line at 1-800-743-5000.
General information about PG&E services is available 24 hours per day in English, Chinese (中文), Spanish (español) and Vietnamese (Việt). When calling the following numbers, please ask for translation services: