Ceeb Toom Ib Qho Teeb Meem Voltage

  Yog hais tias koj hnov tsw roj nkev (gas) thas mab xaj los sis xoom xaim tias muaj ib qho xwm txheej kub ntxhov ceev, cia li tawm ntawm qhov chaw ntawd tam sim no thiab hu rau 9-1-1.

Tag lawm ntawm no pab

PG& E tej hauj lwm kom xa kev ruaj ntseg, txhim khu kev qha thiab nqis zog rau peb cov neeg muas zaub. Peb yuav tsum tau muab hluav taws xob hauv hluav taws xob txoj cai No. 2 (PDF). Raws li tau txais ib qhov kev tshawb nrhiav voltage thov, PG&E tus thawj teb (Troubleman) txiav txim seb qhov kev pab cuam voltage complies nrog Electric Txoj cai No. 2.

• Yog hais tias cov kev pab voltage yog sab nraum txoj cai 2, peb qhia rau cov neeg muas zaub ntawm peb tshawb pom thiab ces coj cov kauj ruam tsim nyog raws li txoj cai Electric No.
• Yog hais tias cov kev pab voltage yog tsis pub dhau txoj cai 2 cov txheej txheem, peb qhia rau cov neeg muas zaub uas PG& E yog tsis pub dhau thiab tias qhov teeb meem voltage uas nyob rau sab nraud.
• Yog hais tias cov kev pab voltage yog sab nraum txoj cai 2 cov txheej txheem, tiam sis lub siab voltage yog them rau tiam rau cov neeg sab nrauv hais, peb qhia rau cov neeg muas zaub ntawm peb tshawb pom thiab pab daws qhov no.

Voltage teeb meem

Yog hais tias koj nyob nraum muaj ib qhov teeb meem voltage, hu PG&E Customer Service ntawm 1-800-743-5000. Voltage teeb meem muaj xws li cov nram qab no:

• Qib siab los yog tsis muaj voltage
• ib nrab fais fab tuag
• Flickering teeb

Thov qhia rau peb cov neeg sawv cev paub yog hais tias koj cov lus tsis txaus siab yuav muaj ib PV (hnub ci) thiab kuj piav qhov teeb meem.

Li cas peb teb cov lus tsis txaus siab

• Thaum peb tau txais ib tug neeg hu, peb tso ib PG&Troubleman ntawm qhov chaw ua hauj lwm hauv zos.
• Peb hu ua ntej muab peb kwv yees lub sij hawm tuaj txog. Yog hais tias cov neeg muas zaub tsis teb, peb tawm hauv ib lub suab lus.
• Thaum tuaj txog, tus Troubleman tej lub hom phiaj pib qhov kev tshawb nrhiav. Yog hais tias cheeb tsam tsis siv, peb cia ib daim card uas hu rau cov neeg muas zaub los reschedule tus mus ntsib.
• Yog hais tias qhov teeb meem voltage yog daws, peb mam li qhia rau cov neeg paub nyob rau hauv ib daim ntawv qhia txog kev pab.
• Yog peb tsis nrhiav ib qho teeb meem, peb yuav nruab nrab ib tug teev Volt Meter (RVM) thiab tawm hauv nws ob peb hnub mus sau cov ntaub ntawv voltage rau kev tshawb nrhiav.
• Tus RVM raug tshem tawm thiab cov ntaub ntawv xa mus rau PG&Voltage Reliability pab neeg no.
• Lub Voltage Reliability pab neeg hu rau cov neeg muas zaub nrog lawv tshawb pom. Lawv cia cov neeg paub txog tej yam uas yuav tsum tau kho thiab daws qhov teeb meem.
• Lub Voltage Reliability pab neeg teb rau kev nug tsis pub dhau 48 teev tom qab tau txais ib cov ntaub ntawv RVM.

Yog hais tias koj muaj lus nug, email lub Voltage Reliability pab neeg ntawm VRT@pge.com.