Urgent Alert

Emergency information

Learn what to do after you've called 9-1-1

emergency alert icon  If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. 

emergency alert icon  If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.


24-hour Customer Service Line: 1-877-660-6789

24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)

Signs of a possible gas leak


  • Sulfur-like smell or rotten egg smell
  • Hissing, whistling or roaring sounds
  • Damaged connections to gas appliances
  • Dead or dying vegetation, in otherwise moist areas, over or near pipeline areas
  • Unusual soil movement or bubbling water


Leave the area immediately. Call 9-1-1. Then call PG&E at 1-877-660-6789.


What to do if you see a downed powerline


  • Stay away from all downed powerlines.
  • Powerlines are not insulated like power cords. Don't touch downed powerlines or any other electrical equipment.
  • Always assume a powerline is live.
  • Don't touch anything or anyone in contact with a downed powerline.
  • Keep children and pets away from a downed powerline.
  • Don't drive over a downed powerline.


Leave the area immediately. Call 9-1-1. Then call PG&E at 1-877-660-6789.




How to handle other emergencies

Emergency planning

Explore information on preparing for unexpected events.

Stay out of the heat

Find a cooling center near you.

Download a family emergency plan

Visit slocounty,ca,gov to create a family plan.

More ways to report an issue

Report energy theft

Stealing energy is a crime. It also creates deadly fire and safety hazards.

Contact us

24-hour Customer Service Line: 1-877-660-6789 (1-877-660-6789)