What is a gas meter inspection

The safety of our customers and the communities we serve is our most important responsibility. Gas meter inspections are one of our essential safety programs.

Safety inspections include a visual examination of the meter. Our safety technicians will also conduct a test to identify if any leaks may be present. They are looking for any conditions which may require the meter set to be updated or repaired.

PG&E representatives will be in safety gear and will always carry photo identification, which they will be happy to present upon request. Typically, meter inspections do not cause interruption to your gas service unless a hazard is found.

Meter accessibility

The California Public Utilities Commission (CPUC) requires us to perform these important safety inspections. A qualified PG&E representative needs physical access to your gas meter to perform this mandated work. This safety inspection work may require our employees or contractors to enter your property as we access your gas meter, which is sometimes located in the garage or behind a gate.

By providing clear and safe access to the gas meters, customers are helping keep their gas facilities safe.

Covid-19 Safety

During this time, employees completing this work will continue taking social distancing precautionary measures to help protect the health and safety of our customers and employees.

What to do if you received a notification that you’re due for a meter inspection

We will reach out to you to schedule your gas meter inspection. You do not need to proactively call to schedule one. If you received a notification from us that you are due for an inspection you may schedule an appointment through our secure online customer portal, email accessmymeter@pge.com, or speak with a representative by calling 1-800-743-5000.

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