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General Information

  • Firefighters continue to battle the Camp Fire, which, spurred by strong winds, began Thursday, Nov. 8, near Highway 70 and Pulga in Butte County and continues to grow.
  • Our hearts are with the communities impacted by the Camp Fire. The loss of life and property is staggering. We’re focused on supporting first responders as they work to contain the fire and keep people safe. We encourage the public to follow their directions and warnings as fire conditions continue to change.
  • PG&E teams are responding to the Camp Fire in coordination with local agencies and first responders, helping in clearing roadways from electrical assets downed during this event.
  • PG&E has set up a base camp about six miles from Paradise near the Camp Fire, and maintains a contingency base camp in Oroville.
  • PG&E has opened its Emergency Operations Center in San Francisco and multiple local operations centers to respond to the Camp Fire.
  • PG&E did not implement Public Safety Power Shutoff in any location. Public Safety Power Shutoff is an additional precautionary safety measure implemented after last year's wildfires and is used under specific extreme weather conditions to further reduce the risk of wildfires. It is not deployed as a response to an active fire, although PG&E may shut off power to support first responders in areas where they are actively fighting fires.
  • The cause of the Camp Fire has not yet been determined. PG&E has provided initial electric incident reports to the Safety and Enforcement Division of the California Public Utilities Commission with respect to this fire. The information provided is preliminary and PG&E will fully cooperate with any investigations.
  • For information about people who are reported missing or confirmed fatalities, we would direct you to the Butte County Sheriff’s Office, as the investigating agency.
  • For more about the fire, including acreage and containment percentages, we would direct you to CAL FIRE for the most updated information.


Customer Support

  • At PG&E our priority is to our customers and communities that have been impacted by wildfires. As part of that priority, we are offering credit relief for customers who lost their home or business in the recent 2018 wildfires by temporarily suspending disconnections, waiving re-establishment deposits and offering flexible payment arrangements for previous account balances.
    Current Wildfire Support


Electric Impacts

  • To support first responders, PG&E shut off some electric customers in the area.
  • In all, approximately 14,200 customers remain without power due to fire impacts, down from about 25,000 customers on Monday. As access is granted to additional fire-impacted areas, PG&E crews will continue to assess its infrastructure for damage and work toward safely restoring as many customers as possible.
  • In some cases, PG&E has turned off power at the request of first responders, to ensure the safety of crews combatting the Camp Fire. PG&E has also turned off power to prevent damage to PG&E equipment that is actively threatened by the fire.
  • Customers are reminded to treat all downed power lines as if they are energized and extremely dangerous. Keep yourself and others away from them. Call 9-1-1, and then notify PG&E at 1-800-743-5000.


Gas Impacts

  • Gas has been turned off for approximately 12,000 homes and businesses in and around the City of Paradise.
  • PG&E has assessed 100% of our gas assets in the Camp Fire impacted area.
  • Over the coming weeks, PG&E gas service representatives will safely restore customers' gas service and relight pilot lights when it is safe to do so. Customers should not attempt to do this.
  • We will have customer service representatives in the area to answer questions about service, once we've assessed the damage.


Restoration

  • Nothing is more important than the safety of our customers, employees, contractors and the communities we serve.
  • The fire has damaged PG&E equipment and lines and caused outages in fire-affected areas. CAL FIRE has granted PG&E access to some of the fire damaged area, and our teams are beginning to assess damages.
  • PG&E is working with local community leaders and agencies to help prioritize restoration plans, when possible.
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