Learn about restoration, safety and more

Our hearts are with the communities impacted by the Camp Fire. The loss of life and property is staggering. We are supporting first responders and local agencies as they work to repopulate communities and keep people safe.

We are also working to restore service as soon as it is safely possible. On this page, find out about restoration efforts, credit and billing options, safety and other important information for those affected by the fire.

Camp Fire Frequently Asked Questions

Download the Camp Fire Customer Resources (PDF, 49 KB)

Electricity and gas restoration

For your safety, we have turned off your main breaker in case you may have left appliances on when you vacated your premise.  Please check all your electric devices and ensure there are no natural gas or propane odors that smell like rotten eggs prior to turning your main breaker back on.  If you need further assistance, please call us at 1-800-743-5000 and select option 2.

Visit restoration and repair

Support for affected customers

Financial Relief

Financial relief

Get information on support options available to you, including: credit, billing, income-qualified programs and quick service restarts.

Review Safety Tips

Returning home safely

Follow our electricity and gas safety tips to protect your family and your home.

Safety Electric

Turning your electricity on and off

Discover the basics of turning the electricity on and off in your home before, during and after an emergency.

Review alternative heating safety

Heating homes without gas service

If your home uses gas heating but you’re currently without service, review our safety tips about using alternative heating.

Rebuilding a home or business

Our Building and Renovation Services department works directly with customers impacted by wildfires.

It is important to contact PG&E as early as possible if you plan to repair or rebuild. For temporary rebuilding power and for subsequent permanent power, call us at 1-877-743-7782 or submit an application to Customer Connections. Be sure to indicate on your application that your request for service is due to the Camp Fire.

For information about building and renovations services, visit frequently asked questions.

Mutual assistance support

PG&E is grateful to external utility agencies for supporting our restoration and vegetation management efforts by providing mutual assistance support. Thus far, these agencies have provided mutual assistance support crews to PG&E's Tuscan Ridge base camp: Arizona Public Service Electric Company, Avista, Consumers Power Inc. (CPI), Eugene Water & Electric Board, Florida Power & Light Company, The Hawaiian Electric Companies, Hydro One, Imperial Irrigation District (IID), International Line Builders, Inc., ITC Midwest, Lower Valley Energy, Minnesota Power, Oncor, Plumas-Sierra Rural Electric Cooperative, Portland General Electric, Public Service Company of New Mexico, Roseville Electric Utility, Snohomish County Power Utility Districts, Tillamook People's Utility District. Mutual assistance crews from other utilities are on their way

Wildfire Safety

Community Wildfire Safety Program

PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.

General Notification Mobile

Keep contact information up to date

For public safety, it may be necessary for us to temporarily turn off electricity in high fire-threat areas when extreme fire conditions occur. We will attempt to contact customers in advance to ensure there’s enough time to prepare.