Yes. Homes or businesses that became unserviceable or destroyed in the Camp Fire had billing automatically discontinued, but all other homes and businesses should continue to receive bills. If you have questions about your account, call us at 1-800-743-5000.
Financial stress is one of many concerns affecting Butte County residents impacted by the Camp Fire. We are here to help you and ease stress by taking care of financial concerns related to your utility service. Call us at 1-800-743-5000.
If you are immediately moving your service to a new property you can have your CARE and FERA discounts transferred to the new address. If your account is stopped for more than 90 days, you may need to reapply at the new residence.
Temporary power is provided on a short-term basis where service will be for a limited duration. Customers must convert their temporary power to permanent power once their building project is complete.
Apply online at Customer Connections. You will be assigned a dedicated PG&E Service Planning Representative (SPR). Or, submit your application by calling us at 1-877-743-7782, Monday-Friday, 7 a.m. to 6 p.m. Make sure to mark your application as impacted by a major natural disaster so that it is routed to the Community Rebuild Team.
A new application submission for permanent service will be required and is available online at Customer Connections or by calling 1-877-743-7782. A dedicated Service Planning Representative (SRP) will contact you within 24 hours of receiving your application to assist with the temporary-to-permanent service request.
PG&E cannot restore permanent gas or electric services to damaged structures until they have been repaired or rebuilt, and the county or city building inspector or representative has approved PG&E to reestablish service.
PG&E will offer expedited service to process your application and establish service. A dedicated Service Planning Representative (SPR) will contact you within 24 hours once your application is received if you mark your application as impacted by a major natural disaster. Apply online at Customer Connections or by calling 1-877-743-7782.
PG&E will waive the temporary service fees. However, you will be responsible for the cost to hire a contractor or licensed electrician to purchase and install, or self-install, your customer-owned temporary pole and panel. The County or Town may also charge permit fees.
Beyond the meter and main panel, your licensed electrician should be able to provide you with the necessary configuration to power both your recreation vehicle or trailer and construction site. Please note that a Town or County permit is required before PG&E is able to establish temporary power service, and the Town or County may have requirements for property owners before allowing a recreational vehicle or trailer to be located at the site.
Before you begin the cleanup of your property and construction of a new building, keep in mind these important safety reminders:
Also remember to apply for PG&E service as soon as you obtain a permit from the Town or County to avoid delays in service.
PG&E is offering financial incentives to help customers build high-performance homes and businesses that use less energy. Customers participating in the Advanced Energy Rebuild initiative will receive incentives for adopting building practices now that will become required for all new construction in 2020. The intention of the initiative is to help customers build comfortable, efficient homes while reducing their future energy bills.
Advanced Energy Rebuild is available for customers who lost a building in a recent major wildfire, like the Carr or Camp fires. To be eligible for the program, a customer must pull a permit in 2019. Learn more at Advanced Energy Rebuild. You may also email email@example.com to ask questions or request to speak to an initiative staff member.
Customers participating in the Advanced Energy Rebuild initiative will receive incentives to adopt building practices now that will become required for all new construction in 2020. Funding for the program is from public service program surcharges on utility bills that are designed to increase conservation and energy efficiency in California. After the January 2020 change in California’s building code, the program no longer qualifies as an energy efficiency program eligible for public funds because the building improvements are no longer voluntary.
Funding for the Advanced Energy Rebuild (AER) program is from public service program surcharges on utility bills that are designed to increase conservation and energy efficiency in California. The incentives are based off energy modeling of homes that are regulated through the California Energy Commission under the Title 24 Building Code. Manufactured homes are regulated by the Federal government and are thus not eligible for this funding.
PG&E crews are in the process or marking and cutting down trees that could potentially pose a hazard. A marking of "P1" indicates that the tree presents an immediate risk, either to nearby power lines or to the work area being used to repair lines. PG&E has cleared all P1 trees. A marking of "P2" indicates that the tree is damaged or diseased and could fall into nearby power lines, but does not pose an immediate risk. These trees will be addressed before the 2019 fire season. A marking of "NC" indicates that the tree will be removed to re-construct our facilities.
PG&E is only using green or yellow markings on trees as part of this program. The marking may be from state and local government agencies that are also marking and cutting trees for safety reasons. To determine which agency marked your tree, please call CAL OES, Butte County or Town of Paradise.
We are committed to helping communities impacted by the Camp Fire by addressing potential safety hazards and assisting with rebuilding efforts. PG&E will clear all P2 trees by the beginning of fire season and clear all eligible wood debris by the end of May.
If you have any questions related tree work or wood removal contact 1-800-743-5000 and a representative will contact you to discuss any questions you may have and will conduct a field visit if needed.