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When a major disaster strikes, PG&E's primary focus continues to be the safety and well-being of the affected customers and communities we serve. We recognize the hardships customers face and understand that billing is the last thing on your mind. To help ease your burden, we offer some additional support.
PG&E has a comprehensive disaster billing and credit policy in place to support our customers. As part of this policy, we will take the following actions:
During a major disaster, we offer additional support for customers that qualify designed to help save money on their bill.
If you would like to enroll in the programs mentioned above, make payment arrangements, or if you have any questions, please call us at 1-800-743-5000. Our dedicated staff is here to help during this difficult time.