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ALERT: The moratorium on disconnections for non-payment put in place by the California Public Utilities Commission (CPUC) in March 2020 has formally ended. If your business or organization is struggling with past due bills and for questions about rates, please contact the Business Customer Service Center at 1-800-468-4743. Agriculture customers may contact the Agriculture Help Line directly at 1-877-311-3276, and solar customers may contact the Solar Help Line at 1-877-743-4112. Please review your account balance and pay your balances on time to avoid any interruption to service.
Reduce energy costs with support programs and easy-to-use tools
PG&E remains committed to providing ways for our business customers to save energy and money during this difficult time. Here are some ways we can help.
Economic Development Rate
Get 12%, 18%, or 25% discounts on most of your business’ electric costs for five years.
Business Energy Savings Tool
Use this online self-assessment tool to analyze energy usage and get customized recommendations that can lower your operating costs.
PG&E Energy Advisors
PG&E Energy Advisors are available to help you with how to upgrade equipment and improve operations with our energy efficiency programs like 0% interest financing and direct install partners.
Rate Plan Comparison Tool
Compare your electric rate plan options and choose the best one for your business via your online account. Register or log in to get started.
Bill Payment and Management Options
Sign in to your online account at pge.com to pay your energy bills online, set up recurring payments or enroll in programs that offer more flexible or predictable monthly payments.
Additional resources
No-cost training through PG&E Energy Centers
Register for free online courses through the PG&E Energy Centers. Gain new skills and fuel your future with online courses and a robust learning library, all at no cost.
Financial and technical assistance for small business
The California Governor's Office of Business and Economic Development (GO-Biz) has compiled guidance for use by employers and employees as it relates to the coronavirus (COVID-19).
Federal Small Business Assistance (SBA) Loans
The SBA is offering limited eligibility relief programs including low-interest federal disaster loans to California small businesses.
PG&E COVID Relief Payment Plan
Qualified PG&E business customers will be automatically enrolled in our COVID Relief Payment Plan. If you are enrolled, the plan will help you pay down your balance over time, protecting you from disconnection after the shutoff moratorium ends on September 30, 2021.
What you can expect?
Small Business customers:
- Your monthly payment installments are calculated based on no more than 10% of your average bill over the past 24 months.
- Your monthly payment plan installment amount is due every month along with your Total Current Charges.
- Your Total Current Charges can be found on page one of your PG&E bill.
- If you miss more than one payment plan installment within a 12-month period, you'll be unenrolled from the plan.
Small Business customers in Disadvantaged Communities:
Payment installments are no more than 5% of your average bill over the past 24 months. Note: Disadvantaged Communities refer to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as most in need of investments to improve public health, quality of life and economic opportunity. Learn more about Disadvantaged Communities.
COVID Relief Payment Plan FAQ
What is the COVID Relief Payment Plan?
We are here to help during these times of increasing financial hardships you may be facing. This payment plan was created to help our customers pay down their past-due balance over time, protecting them from disconnection of service (gas and/or electric) when the disconnection moratorium ends on September 30, 2021.
Who is eligible for the COVID Relief Payment Plan?
These groups of PG&E customers are eligible:
- Residential
- Small Businesses
- Residential and Small Business accounts with debt at least 60 days past due
- Community Choice Aggregation customers that also meet the above criteria
Why does the COVID Relief Payment Plan start in September 2021?
We want to help customers manage their bills. The launch of this payment plan coincides with the disconnection moratorium ending September 30, 2021. It helps qualifying customers pay down their past-due debt and avoid service (electric and gas) disconnections due to non-payment.
Do customers need to call PG&E to enroll in this payment plan?
No, eligible customers with a PG&E bill at least 60 days past due will be automatically enrolled beginning with their September 2021 bill.
When will the payment plan/installments begin?
Payment installments for enrolled customers will begin on their September 2021 PG&E bill.
How will the payment installments be calculated?
- Small Business customers. Payment installments are no more than 10% of your average bill over the past 24 months.
- Small Business customers in Disadvantaged Communities: Payment installments are no more than 5% of your average bill over the past 24 months.
NOTE: Disadvantaged communities refers to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as the most in need of investments to improve public health, quality of life, and economic opportunity. Learn more about Disadvantaged Communities.
How do the payment installments show up on my monthly bill?
Under the Account Summary section of your PG&E energy statement, you will see a bill message alert that shows both your current charges and the current installment payment amount due. You can view your remaining installments by signing into your PG&E account online.
What happens if I miss a payment?
We understand the increasing struggles you may be facing.
For Small Business customers:
- If you miss more than one payment plan installment within a 12-month period, you will be unenrolled from the payment plan and your service (gas and/or electric) may be shut off in approximately 45 days unless payment is received.
Resources for residential customers
Financial resources are also available for residential customers.