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ALERT: The moratorium on disconnections for non-payment put in place by the California Public Utilities Commission (CPUC) in March 2020 has formally ended. If your business or organization is struggling with past due bills and for questions about rates, please contact the Business Customer Service Center at 1-800-468-4743. Agriculture customers may contact the Agriculture Help Line directly at 1-877-311-3276, and solar customers may contact the Solar Help Line at 1-877-743-4112. Please review your account balance and pay your balances on time to avoid any interruption to service.
PG&E remains committed to providing ways for our business customers to save energy and money during this difficult time. Here are some ways we can help.
Get 12%, 18%, or 25% discounts on most of your business’ electric costs for five years.
Use this online self-assessment tool to analyze energy usage and get customized recommendations that can lower your operating costs.
PG&E Energy Advisors are available to help you with how to upgrade equipment and improve operations with our energy efficiency programs like 0% interest financing and direct install partners.
Compare your electric rate plan options and choose the best one for your business via your online account. Register or log in to get started.
Sign in to your online account at pge.com to pay your energy bills online, set up recurring payments or enroll in programs that offer more flexible or predictable monthly payments.
Register for free online courses through the PG&E Energy Centers. Gain new skills and fuel your future with online courses and a robust learning library, all at no cost.
The California Governor's Office of Business and Economic Development (GO-Biz) has compiled guidance for use by employers and employees as it relates to the coronavirus (COVID-19).
The SBA is offering limited eligibility relief programs including low-interest federal disaster loans to California small businesses.
Qualified PG&E business customers will be automatically enrolled in our COVID Relief Payment Plan. If you are enrolled, the plan will help you pay down your balance over time, protecting you from disconnection after the shutoff moratorium ends on September 30, 2021.
Small Business customers:
Small Business customers in Disadvantaged Communities:
Payment installments are no more than 5% of your average bill over the past 24 months. Note: Disadvantaged Communities refer to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as most in need of investments to improve public health, quality of life and economic opportunity. Learn more about Disadvantaged Communities.
We are here to help during these times of increasing financial hardships you may be facing. This payment plan was created to help our customers pay down their past-due balance over time, protecting them from disconnection of service (gas and/or electric) when the disconnection moratorium ends on September 30, 2021.
These groups of PG&E customers are eligible:
We want to help customers manage their bills. The launch of this payment plan coincides with the disconnection moratorium ending September 30, 2021. It helps qualifying customers pay down their past-due debt and avoid service (electric and gas) disconnections due to non-payment.
No, eligible customers with a PG&E bill at least 60 days past due will be automatically enrolled beginning with their September 2021 bill.
Payment installments for enrolled customers will begin on their September 2021 PG&E bill.
NOTE: Disadvantaged communities refers to specific communities that have been recognized by the California Public Utilities Commission (CPUC) as the most in need of investments to improve public health, quality of life, and economic opportunity. Learn more about Disadvantaged Communities.
Under the Account Summary section of your PG&E energy statement, you will see a bill message alert that shows both your current charges and the current installment payment amount due. You can view your remaining installments by signing into your PG&E account online.
We understand the increasing struggles you may be facing.
Financial resources are also available for residential customers.