CARE enrollment

Submit your application by mail

PG&E CARE/FERA program
P.O. Box 29647
Oakland, CA 94604-9647

Submit your application by fax

Fax: 1-877-302-7563

Submit your application by email

Email the completed application to CAREandFERA@pge.com.

Write "CARE application" in the email's subject line. Remember to attach your application to the email.

PG&E CARE/FERA program
P.O. Box 29647
Oakland, CA 94604-9647

Fax: 1-877-302-7563

Email the completed application to CAREandFERA@pge.com.

Write "Sub-metered tenant application" in the email's subject line. Remember to attach your application to the email.

Eligible nonprofit group facilities

• Homeless shelters
• Hospices
• Women's shelters
• Group living facilities, including:
  • Transitional housing, such as drug rehab centers or halfway houses
  • Short- or long-term care facilities
  • Group homes for the physically or mentally challenged
  • Other nonprofit group living facilities
• Homekey Housing Facilities

Nonprofit group facility requirements

• Group living facilities must provide special needs social services in addition to lodging. Examples include meals and rehabilitation.
• Group facilities may have satellite facilities in the name of one licensed entity.
  • These satellite facilities must meet the same requirements as the main facility.
• Group facilities must notify PG&E if they no longer qualify for the CARE discount.
• Homeless shelters, hospices and women's shelters must:
  • Provide lodging as their primary function
  • Be open for operation
  • Have facilities with at least six beds for a minimum of 180 days and/or nights per year
• Homekey Housing Facilities must provide a proof of the Homekey award (i.e., Standard Agreement and published list of the award from HCD's website).

Nonprofit group facility income guidelines

Total gross income for all residents or clients must meet current income guidelines.

• The income applies to individuals who occupy the facility at any time. This includes family units.
• On-site aid is excluded from this calculation.

One licensed nonprofit, multiple facilities

Separate applications must be filed for each type of facility. This rule applies even if the facilities are under one licensed organization.

• For example, an entity with a homeless shelter and a hospice facility must apply separately for each facility.

Tax-exempt status

The organization that operates the facility must provide a copy of the 501(c)(3) document. This document certifies tax-exempt status.

• All PG&E accounts must be listed in the name of the entity that holds the tax-exempt status.

Nonprofit group facility energy usage requirements

70 percent of the energy supplied to each PG&E account must be used for residential purposes. The purpose includes common-use areas.

Which facilities are not eligible for CARE?

• Nonprofit facilities that provide only social services
• Group living facilities that provide no service other than a place to live
• Government-owned or operated facilities
• Government-subsidized facilities that only provide lodging

How do I download a CARE application for my nonprofit?

Download the CARE nonprofit group living facilities and HomeKey housing facilities program application (PDF). Forms in languages other than English can be found in the "Forms and Guides" tab.

How do I submit a CARE application for my nonprofit?

First, complete and sign the application. Next, submit your application using one of the following ways:

• Submit your application by mail or fax
  PG&E CARE/FERA program
  P.O. Box 29647
  Oakland, CA 94604-9647
  
  Fax: 1-877-302-7563
  
  
• Submit your application by email
  Email the completed application to CAREandFERA@pge.com.
  
  Write "Nonprofit application" in the email's subject line. Remember to attach your application to the email.

Renew CARE certification for a nonprofit

Organizations must recertify every four years by completing a new application and attaching proof of the following items:

• A copy of your currently valid Federal 501(c)(3) tax exemption document with the same name as the PG&E account(s)
• A copy of your license to provide social service by the appropriate agency
• A complete list of your facility's PG&E accounts (See Section 5 of the application)

PG&E sends a renewal application three months before the discount expires. Your organization can reapply for the CARE program if it still qualifies under the current CARE program eligibility program.

To request an application by mail, email CAREandFERA@pge.com.

Eligibility

Housing facilities for agricultural employees may be eligible to get monthly CARE discounts on their energy bill. The housing facility must:

• Meet the definition in Subdivision (b) of Section 1140.4 of the Labor Code and have an exemption from local property taxes pursuant to subdivision (g) of Section 214 of the Revenue and Taxation Code
• Provide a copy of tax-exempt documentation
• Use 70 percent of the energy supplied to master-metered facilities for residential purposes, and 100 percent of the energy for individually metered units for residential purposes
• Meet the current income guidelines regarding total gross income for all households in the facility at any given time
• Have separate applications filed for each type of facility even if they are under one licensed organization.
  • For example, employee housing and housing for agricultural employees
• Notify Pacific Gas and Electric Company if it no longer qualifies for the CARE discount.

How do I download an application for my agricultural housing facility?

Download the CARE for agricultural employee housing facilities application (PDF). Forms in languages other than English can be found in the "Forms and Guides" tab.

How do I submit a CARE application for my agricultural housing facility?

First, complete and sign the application. Next, submit your application using one of the following ways:

• Submit your application by mail or fax
  PG&E CARE/FERA program
  P.O. Box 29647
  Oakland, CA 94604-9647
  
  Fax: 1-877-302-7563
  
  
• Submit your application by email
  Email the completed application to CAREandFERA@pge.com.
  
  Write "Agricultural" in the email's subject line. Remember to attach your application to the email.

Renew CARE for an agricultural housing facility

Organizations must renew every four years. To renew, complete a new application. Attach proof of one the following items:

• A copy of a current permit issued by the Department of Housing and Community Development, or
• Your Federal 501(c)(3) tax exemption, or
• Your state tax exemption form along with your local property tax exemption form

Include a statement describing how the organization used the discount to directly benefit facility residents during the previous year.

PG&E sends a renewal application three months before a discount expires.

• Your organization can reapply for the CARE program if it still qualifies under the current CARE program eligibility guidelines.

To request a new application or renewal application by mail, call 1-866-743-2273 or email CAREandFERA@pge.com.

Eligibility

MFHCs operated by the Office of Migrant Services (OMS) or nonprofit entities can get monthly energy bill discounts through the CARE program.

Apply for CARE if your entity meets these program guidelines:

• The facility must provide pursuant to section 50710 of the Health and Safety Code or meet the definition in Subdivision (b) of Section 1140.4 of the Labor Code. The facility must also have an exemption from local property taxes pursuant to subdivision (g) of Section 214 of the Revenue and Taxation Code.
• The facility must provide a copy of a current contract with the OMS, or a copy of tax-exempt documentation.
• Separate applications must be filed for each type of facility, even if they are under one licensed organization.
• Facilities must notify PG&E if they no longer qualify for the CARE discount.

How do I download an application for my MFHC?

Download the CARE Migrant Farmworker Housing Centers (MFHC) application (PDF). Forms in languages other than English can be found in the "Forms and Guides" tab.

How do I submit a CARE application for my MFHC?

First, complete and sign the application. Next, submit your application using one of the following ways:

• Submit your application by mail or fax
  PG&E CARE/FERA program
  P.O. Box 29647
  Oakland, CA 94604-9647
  
  Fax: 1-877-302-7563
  
  
• Submit your application by email
  Email the completed application to CAREandFERA@pge.com.
  
  Write "MFHC" in the email's subject line. Remember to attach your application to the email.

Renew CARE for an MFHC

Organizations must recertify every four years. To recertify, complete a new application and attach proof of the following items:

• A copy of your current contract with the Office of Migrant Services OR your Federal 501(c)(3) tax exemption OR your state tax exemption form along with your local property tax exemption form
• A statement of how the entity used the discount during the previous year to directly benefit facility residents

PG&E sends a recertification application three months before a discount expires.

• Your organization can reapply for the CARE program if it still qualifies under the current CARE program eligibility program.

To request an application by mail, call 1-866-743-2273 or email CAREandFERA@pge.com.