MSAs tuaj yeem pab koj teeb tsa lossis txuas cov peev txheej hluav taws xob tshiab sai thiab pheej yig. Ntau lub MSA kuj tseem tuaj yeem txo qhov cuam tshuam ntawm kev tsis ua haujlwm thiab muab kev paub txog kev siv hluav taws xob zoo dua thiab txhim khu kev qha dua.
Yuam kev: Tsis tuaj yeem cia qhov chaw no seem tseg.
Yuam Kev: Kev nkag tsis raug raws cai. Tsis txhob siv cov cim qhia txog kev sib npaug [=] los sis cov cim teev lus [:].
- Tseem xav tau kev pab puas yog? Sim thov Lub Chaw Muab Kev Pab (Help Center).
- CARE. Kuaj xyuas seb koj puas muaj cai tsim nyog rau txoj kev txo nqi.
- Medical Baseline. Kawm paub txog kev yuav ua ntawv thov tau li cas.
- Cov nyiaj tau txais rov qab. Tshawb nrhiav PG&E cov nyiaj tau txais rov qab rau koj lub tsev.
- Cov kev tua hluav taws xob. Tshaj qhia thiab txheeb saib cov kev tua hluav taws xob.
- Cov Hauj Lwm/Cov Luag Hauj Lwm. Tshawb nrhiav txog cov hauj lwm nyob rau ntawm PG&E.
Yuam kev: Tsis tuaj yeem cia qhov chaw no seem tseg.
Yuam Kev: Kev nkag tsis raug raws cai. Tsis txhob siv cov cim qhia txog kev sib npaug [=] los sis cov cim teev lus [:].
- Tseem xav tau kev pab puas yog? Sim thov Lub Chaw Muab Kev Pab (Help Center).
- CARE. Kuaj xyuas seb koj puas muaj cai tsim nyog rau txoj kev txo nqi.
- Medical Baseline. Kawm paub txog kev yuav ua ntawv thov tau li cas.
- Cov nyiaj tau txais rov qab. Tshawb nrhiav PG&E cov nyiaj tau txais rov qab rau koj lub tsev.
- Cov kev tua hluav taws xob. Tshaj qhia thiab txheeb saib cov kev tua hluav taws xob.
- Cov Hauj Lwm/Cov Luag Hauj Lwm. Tshawb nrhiav txog cov hauj lwm nyob rau ntawm PG&E.
Faj Seeb: Lub computer txhais lus no. Yog koj muaj lus nug, hu rau cov kev pab ntawm 1-877-660-6789.
Ntawm PG&E, peb txhawb nqa kev siv cov meter socket adapters (MSAs) los pab cov neeg siv khoom tsim nyog.
Lub qhov (socket adapter) ntawm lub 'meter' (MSA) yog ib lub cuab yeej txuas uas muab tso rau ntawm lub 'meter' fais fab hauv koj lub tsev thiab lub qhov (socket) ntawm lub 'meter'. Nws tso cai rau koj txuas cov vaj huam sib luag hnub ci, chaw cia roj teeb, lossis EV chargers yam tsis tas yuav hloov kho vaj huam sib luag hluav taws xob kim heev. Nws ua kom yooj yim rau txoj kev teeb tsa los ntawm kev muab qhov chaw sib txuas uas muaj kev nyab xeeb thiab tus qauv.
Rau cov neeg siv khoom
Yuav pib li cas:
- Txheeb xyuas koj qhov tshwm sim xav tau. Yog tias koj tab tom txhim kho lub tshuab roj teeb hauv tsev lossis lub tshuab them hluav taws xob EV, txav mus rau kauj ruam thib ob. Yog tias koj tab tom nrhiav PG&E's Backup Power Transfer Meter lossis Green Meter Adapter, mus rau cov nplooj ntawv tshwj xeeb ntawd.
- Pib koj qhov project los ntawm kev tham nrog koj tus neeg cog lus. Lawv yuav pab koj sau cov ntaub ntawv tseem ceeb uas xav tau los thov kom muaj kev teeb tsa MSA.
- Tos kom koj tus neeg ua haujlwm pib thov rau koj.
- Kos npe rau daim ntawv tso cai los ntawm DocuSign. Qhov no yuav raug xa email rau koj thaum lub sijhawm thov teem caij. Nws tso cai rau koj tus neeg cog lus pom zoo los xa daim ntawv thov rau koj.
- Tos kom koj tus neeg cog lus ua tiav koj daim ntawv thov teem sijhawm. Qhov no suav nrog kev teem sijhawm rau koj qhov kev sib ntsib thiab kev them tus nqi.
- Cia peb cov pab pawg ua haujlwm thaum twg tau thov kom teem sijhawm. Peb yuav tuaj rau ntawm qhov chaw thiab ua txoj haujlwm uas koj tau thov thaum lub sijhawm ua haujlwm 10 hnub uas tau muab rau.
- Tos ntsoov yuav muaj xov tooj los ntawm peb cov pab pawg thaum lawv tab tom mus los yog thaum lawv tuaj txog. Thaum lub sijhawm teem tseg, lub zog yuav raug tua li ntawm 5 feeb.
- Tau txais cov xov xwm tshiab txog koj qhov kev teem caij los ntawm koj tus neeg cog lus. Lawv muaj kev nkag mus rau cov ntaub ntawv tiag tiag ntawm PG&E's Your Projects portal.
- Tshawb xyuas nrog koj tus neeg cog lus. Lawv yog koj qhov chaw zoo tshaj plaws ntawm cov ntaub ntawv hais txog yuav ua li cas khiav koj lub system thiab cov kauj ruam tom ntej.
- Yog tias MSA raug teeb tsa lawm, koj tus neeg cog lus yuav ua cov kauj ruam tom ntej kom tau txais cov kev tso cai tsim nyog los ua haujlwm koj lub kaw lus. Txaus siab rau koj lub kaw lus. Koj tsis tas yuav ua dab tsi ntxiv lawm.
- Yog tias MSA tsis tau teeb tsa, koj tus neeg cog lus yuav tau txais cov ntaub ntawv ncaj qha los ntawm PG&E. Peb yuav qhia rau koj tus neeg cog lus yog tias xav tau kev hloov kho. Thaum twg koj tau txais kev pab lawm, koj tus neeg cog lus yuav xa daim ntawv thov tshiab rau hauv PG&E's Your Projects portal.
- Txawm tias muaj ib lub qhov rooj dai tseg los xij, thov tsis txhob hu rau PG&E lub chaw tiv tauj. Koj tus neeg cog lus yuav tau txais email nrog cov txiaj ntsig ntawm kev teem sijhawm thiab tuaj yeem teem sijhawm tshiab yog tias xav tau.
Rau cov neeg ua haujlwm cog lus
Kev teeb tsa lub qhov (socket adapter) ntawm lub ntsuas hluav taws xob yog kev sib koom tes ntawm koj, koj cov neeg siv khoom, thiab PG&E. Nov yog yuav ua li cas thov kom muaj kev teeb tsa MSA rau koj cov neeg siv khoom:
- Saib xyuas PG&E cov lus qhia txog kev pab cuam. PG&E muaj cov lus qhia tseem ceeb rau kev teeb tsa lub qhov (socket) adapter rau lub ntsuas hluav taws xob. Tshuaj xyuas cov ntaub ntawv tseem ceeb no, thiab cov qauv kev nyab xeeb Greenbook tshiab kawg. Los yog tiv tauj PG&E's meter socket adapter program ntawm metersocketadapterprogram@pge.com.
- Npaj qhov chaw.Ua kom tiav tag nrho cov kev teeb tsa lub hnub ci, roj teeb, lossis EV charger ua ntej. Tso lub qhov (socket adapter) ntawm lub tshuab ntsuas dej rau hauv lub hnab uas tiv tau huab cua thiab txuas nrog txoj hlua sib txuas lus.
- Xyuas kom tseeb tias koj nkag tau.Xa cov lus thov MSA los ntawm PG&E's Your Projects portal. Xyuas kom tseeb tias koj muaj lub luag haujlwm "meter collar installer" hauv koj qhov profile settings. Yog tias koj xav tau qhov kev thov no, koj tuaj yeem ua li ntawd ncaj qha rau ntawm lub portal. Los yog koj tuaj yeem xa email rau PG&E pab pawg neeg pab txhawb nqa meter adapter ntawm metersocketadapterprogram@pge.com.
- Xa ib daim ntawv thov.Siv lub portal Your Projects los xa koj daim ntawv thov. Cov neeg yuav khoom yuav tau txais daim ntawv DocuSign los kos npe hauv online kom tau kev tso cai. Xyuas kom tseeb tias lawv npaj txhij los tshuaj xyuas thiab kos npe.
- Teem sijhawm rau lub qhov rais ua haujlwm. Them tus nqi thiab xaiv hnub pib rau lub sijhawm teem tseg 10 hnub. Thaum lub sijhawm no, PG&E yuav ua haujlwm rau qhov kev thov. Lus Cim Tseg: Qhov no tsis yog hnub teem caij uas tau teem tseg thiab tej zaum yuav txawv raws li thaj chaw thiab cov neeg ua haujlwm muaj.
- Cia PG&E ua haujlwm rau qhov kev teem caij. Cov neeg siv khoom tsis tas yuav tsum tuaj koom vim tias cov pab pawg PG&E tau kawm los ua txoj haujlwm no. Lawv yuav raug ceeb toom thaum peb cov pab pawg tab tom mus los yog nyob rau ntawm qhov chaw. Tsuas yog PG&E thiaj li tshem tau thiab rov muab lub 'meter' PG&E rau kev teeb tsa MSA.
Lus Cim Tseg: Cov neeg siv khoom tuaj yeem cia siab tias lub zog yuav raug tua li 5 feeb thaum lub sijhawm teeb tsa. - Tshuaj xyuas cov txiaj ntsig ntawm kev teem caij thiab hloov kho cov neeg siv khoom.Tau txais cov kev hloov tshiab ntawm email los ntawm PG&E lub portal. Yog tias txoj haujlwm ua tsis tiav, saib cov lus taw qhia thiab kho kom raug ua ntej xa lwm qhov kev thov.
Lus Cim Tseg: Tej qhov chaw yuav xav tau kev hloov kho tseem ceeb kom tsim nyog rau lub 'meter' socket adapter. Qhov no yuav kim heev thiab siv sijhawm ntau. PG&E muab cov ntaub ntawv xav tau ntawm qhov kev pab cuam rau cov neeg cog lus ua ntej. Qhov no pab kom tsis txhob muaj cov kev thov uas tsis tsim nyog. Yog tias qhov kev teem caij tsis ua tiav vim tsis ua raws li cov qauv kev tso cai, ua haujlwm nrog tus neeg siv khoom thiab lub chaw tsim khoom siv los tshawb nrhiav lwm txoj hauv kev ntawm qhov chaw. Cov no yuav suav nrog lwm txoj hauv kev uas tsis siv MSA.
Rau cov chaw tsim khoom siv
Xav tau kev pom zoo los ntawm koj tus adapter?
Yog tias koj tab tom tsim lub qhov (socket adapter) tshiab rau lub 'meter', PG&E muaj ib txoj kev los xyuas kom koj lub cuab yeej ua tau raws li cov qauv kev nyab xeeb tseem ceeb ua ntej nws tuaj yeem ntsia tau rau ntawm PG&E meters.
- Xa koj lub cuab yeej rau kev ntsuam xyuas
- Tshuaj xyuas PG&E cov kev cai xa tawm (PDF), suav nrog daim ntawv pov thawj UL 414.
- Xa koj daim ntawv thov, daim ntawv pov thawj, cov ntaub ntawv ua ntej kev xeem, thiab lwm yam ntaub ntawv mus rau ob qho email:
- Pab neeg PG&E tuaj yeem ntsib koj ua ntej xa mus rau kev sim ua ntej, yog tias xav tau, los teb cov lus nug. Tiv tauj pab neeg ntawm cov chaw nyob email saum toj no.
- Kev pib thiab kev sib koom tes
- PG&E tshuaj xyuas koj cov ntaub ntawv, nug cov lus nug, thiab teem sijhawm rau lub rooj sib tham pib ua haujlwm hauv 30 hnub.
- Kev kuaj thiab kev ntsuam xyuas
- Kev kuaj thiab kev ntsuam xyuas siv sijhawm ntxiv 90 hnub.
- Pib tom qab lub rooj sib tham pib, kev lees paub tiav ntawm kev xa tawm, thiab kev txais cov chav xeem.
- Qhov no suav nrog kev nyab xeeb, qhov tseeb ntawm lub 'meter', thiab kev ntsuam xyuas kev ua haujlwm. Cov ntaub ntawv ntxiv tau piav qhia hauv qab no hauv ntu "Kev Ntsuas" ntawm nplooj ntawv no.
- Sau email rau metersocketadapterprogram@pge.com kom tau daim ntawv teev tag nrho cov kev xeem.
- Cov kev teeb tsa tsav dav hlau
- Pib tom qab dhau tag nrho cov kev xeem tsim nyog. Lub sijhawm ntev yuav txawv.
- Yuav tsum muaj tsawg kawg yog 100 qhov kev teeb tsa, txhua qhov kev soj ntsuam dhau lub sijhawm tsawg kawg yog 3 lub hlis.
- Tso cai rau PG&E sim cov khoom siv hauv daim teb.
- Muab sijhawm rau PG&E los txhim kho cov ntaub ntawv cob qhia rau cov pab pawg hauv thaj teb.
- Kev pom zoo ruaj khov
- PG&E tshaj tawm ib daim ntawv sib txuas lus tom qab lub sijhawm sim thiab lub sijhawm sim ua tiav lawm.
- Qhia tias lub cuab yeej tuaj yeem txav mus rau hauv lub xeev ruaj khov tom qab tsav dav hlau thiab ua haujlwm raws li PG&E Txoj Cai 31 (PDF) thiab nws daim ntawv hluav taws xob cuam tshuam (PDF).
PG&E kuaj cov khoom siv sib txuas ntawm lub ntsuas (MSAs) kom muaj kev nyab xeeb, qhov tseeb ntawm lub ntsuas, thiab kev ua haujlwm. Cov kev ntsuam xyuas no yuav raug hloov kho tshiab raws li kev tsim khoom siv lossis cov cai tshiab.
Lus Cim Tseg: PG&E qhov kev pom zoo tsom mus rau kev nyab xeeb ntawm lub grid. Kev pom zoo rau kev teeb tsa tsis tau txhais hais tias PG&E pom zoo rau cov khoom lossis nws cov chaw tsim khoom.
Kev ntsuam xyuas kev ua haujlwm
- Cov xwm txheej ntawm lub network tsis ua haujlwm thiab rov qab los
- Kev coj ua override ntawm tes
- Kev poob kev sib txuas lus ntawm lub cuab yeej thiab inverter
- Qhov voltage thiab zaus sib txawv
- Cov cim qhia txog qhov xwm txheej pom (rau cov MSA uas muaj peev xwm cais tawm xwb)
- Inverter tiv thaiv kev tawg thiab kev kaw kev nyab xeeb
Kev ntsuas ntsuas
- Kev cuam tshuam ntawm AMI network thiab qhov tseeb ntawm lub 'meter'
- Kev ntsuas kub thiab kev soj ntsuam thermal
- Kev kam rau siab voltage siab
- Kev teb rau qhov tsis ua haujlwm ntawm kiv cua (yog tias siv tau)
- Ntsuas qhov ntsuas tam sim no tas mus li
- Kev tiv thaiv kev co
Yog xav paub ntxiv txog kev kuaj thiab kev ntsuam xyuas, mus saib PG&E's Advice Letter 6687-E thiab OEM Technical Checklist hauv Attachment A (PDF). Yuav muab daim ntawv teev cov kev ntsuam xyuas kom ntxaws, yog tias xav tau. Sau ntawv rau metersocketadapterprogram@pge.com kom paub ntau ntxiv.
Cov adapters socket uas tau pom zoo
*Cov MSA no yog ib feem ntawm 'kev sim xaiv'. Cov neeg cog lus yuav tsum tiv tauj lub chaw tsim khoom siv ua ntej thiab thov koom nrog lawv tus tsav dav hlau ua ntej xa daim ntawv thov teem sijhawm MSA rau PG&E.
Lus Cim Tseg: Cov no ua raws li cov txheej txheem kev teeb tsa thiab kev thov teem sijhawm sib txawv ntawm MSAs sab nraud. Nyem rau ntawm cov txuas ntawm cov khoom siv hauv qab no kom paub ntau ntxiv.
Cov lus nug uas nquag nug
- Tsuas yog cov vaj huam sib luag qhov (socket) ib lub 'meter' hauv cov chaw nyob uas muaj 240 volts thiab 200 amps lossis tsawg dua, nrog rau hom 2S 'meter' qhov (socket) teeb tsa, thiaj li tsim nyog.
- Txhua lub qhov (sockets) ntawm lub ntsuas hluav taws xob yuav tsum ua raws li PG&E's Greenbook clearance standards. Tej lub qhov (sockets) ntawm lub 'meter' yuav tsis tsim nyog vim lawv tsim, tso, lossis siv raws li lawv lub hom phiaj.
- PG&E yuav txiav txim siab tias kev teeb tsa tsis muaj kev nyab xeeb vim yog cov xwm txheej uas twb muaj lawm. Hauv cov xwm txheej zoo li no, yuav tsum tau kho dua tshiab lossis tsiv chaw rau cov khoom siv ntawm tus neeg siv khoom tus nqi.
- Saib PG&E Txoj Cai 31 kom paub ntxiv.
- Kev ntsuam xyuas qhov chaw kom zoo thiab kev hloov kho ua ntej yuav tiv thaiv tau ntau yam kev ua tsis tiav.
- Ua ntej xa daim ntawv thov kev teeb tsa, xyuas PG&E cov qauv Greenbook. Ua tib zoo saib xyuas cov qauv rau qhov chaw ntsuas roj, qhov yuav tsum tau ua ntawm qhov chaw ua haujlwm thiab qhov chaw ntawm lub vaj huam sib luag hluav taws xob.
- Cov qauv kev tso cai siv roj thiab hluav taws xob tsis tau ua tiav.
- Cov khoom siv hloov qhov (socket adapters) ntawm lub ntsuas tsis muaj los yog qhov chaw tsis tau npaj txhij.
- Kev nkag mus rau lub vaj huam sib luag hluav taws xob raug thaiv lossis tsis muaj kev nyab xeeb.
- Lub qhov (socket adapter) ntawm lub ntsuas dej tsis nyob hauv lub hnab uas tiv taus huab cua thiab puas lawm.
- Txoj hlua sib txuas lus luv dhau los yog ntev dhau, ua rau nws tsis muaj kev nyab xeeb rau kev teeb tsa lub adapter.
- Txoj hlua sib txuas lus tsis txuas nrog.
- Cov qhov (sockets) lossis cov vaj huam sib luag ntawm lub 'meter' tsis haum lossis tsis muaj kev nyab xeeb rau kev teeb tsa.
- Nkag mus rau hauv tus thawj coj ntawm lub tuam txhab lossis tus account ib tus zuj zus. Mus rau qhov chaw teeb tsa, nyem rau ntawm "cov luag haujlwm tshwj xeeb," thiab xaiv "meter collar installer."
- PG&E pab neeg yuav tau txais email tsis siv neeg thiab, yog tias pom zoo, yuav muab cov kev tso cai tsim nyog.
- Tshem tawm lossis rov teem sijhawm dua los ntawm lub portal tsawg kawg 2 hnub ua ntej lub sijhawm teem tseg pib. Cov teem caij uas raug tshem tawm ua ntej lub sijhawm kawg no yuav tsim nyog tau txais nyiaj rov qab.
- Yog xav hloov pauv hauv 2 hnub ntawm lub sijhawm teem tseg, xa email rau pab neeg PG&E. Tsis muaj nyiaj rov qab.
- Cov sijhawm teem tseg uas ua tiav lawm tsis tuaj yeem rov teem sijhawm dua lossis them rov qab, txawm tias lawv ua rau muaj qhov tshwm sim tsis tiav los xij.
- Txhua lub sijhawm teem tseg muaj 10 hnub ua haujlwm.
- Cov neeg cog lus xaiv hnub pib rau lub sijhawm ua haujlwm no thaum lub sijhawm thov. Cov neeg cog lus tuaj yeem nkag mus rau lub portal kom nrhiav nws dua.
- PG&E lub hom phiaj yog ua tiav koj qhov kev teem caij ua haujlwm hauv 20 hnub ua haujlwm tom qab xa daim ntawv teem caij ua tiav. Qhov no tuaj yeem sib txawv raws li ntau yam xws li qhov xav tau hauv thaj chaw.
- Nrhiav cov lej ntawm cov nqi them rau cov neeg siv khoom lossis los ntawm kev nkag mus rau hauv tus account PG&E online.
- Yog tias tus lej ntawm lub 'meter' tau hloov pauv lawm, tus neeg siv khoom tuaj yeem hu rau PG&E's Customer Care kab lossis nrhiav nws ntawm lub 'meter'. Vim yog qhov laj thawj ntawm kev ceev ntiag tug, tus neeg siv khoom yuav tsum hu rau PG&E.
- Ua kom tiav tag nrho lwm yam kev hloov kho ntawm lub system ua ntej txhim kho lub meter socket adapter.
- Cov neeg cog lus yuav tsum nkag siab txog cov txheej txheem tshuaj xyuas hauv zos ua ntej xa daim ntawv thov.
- Cov haujlwm uas feem ntau xav tau daim ntawv thov kev sib txuas lus tseem yuav tsum xa daim ntawv thov kev sib txuas lus sib cais los ntawm PG&E's Your Projects portal.
- Cov khoom siv hluav taws xob sab nraud ntawm cov neeg siv khoom yog cov khoom ntawm tus neeg siv khoom. Cov nqi ntawm kev hloov kho qhov chaw yog lub luag haujlwm ntawm tus neeg siv khoom thov.
- Txhua qhov kev thov teem caij muaj tus nqi thauj khoom ntawm $ 275, txawm tias qhov tshwm sim li cas los xij.
- PG&E tsis muaj lub luag haujlwm rau kev ua haujlwm lossis kev saib xyuas ntawm koj lub MSA. Txhua lo lus nug txog kev saib xyuas thiab kho yuav tsum xa mus rau tus neeg tsim khoom MSA lossis koj tus neeg cog lus. Yog tias koj xav tau koj qhov MSA raug tshem tawm lossis hloov pauv, ua haujlwm nrog koj tus neeg cog lus kom xa daim ntawv thov tshiab los ntawm PG&E's Your Projects portal.
- Txhua lub qhov (socket) ntawm lub 'meter' tsuas muaj ib lub MSA xwb. Yog tias koj muaj lub ntsuas hluav taws xob thaub qab, thov hu rau PG&E chaw tiv tauj kom lawv tshem nws tawm. Koj tus neeg cog lus tuaj yeem xa daim ntawv thov kev teeb tsa sib cais los ntawm PG&E's Your Projects portal. Thov xa email rau pab pawg MSA program kom qhia rau lawv txog qhov xwm txheej kom ua tiav txoj haujlwm tib lub sijhawm. Yog tias koj xav kom tshem tawm MSA uas tus neeg siv khoom muaj, ua haujlwm nrog koj tus neeg cog lus kom xa daim ntawv thov kom tshem tawm los ntawm Your Projects portal.
Cov chaw muab kev pab cuam ntau ntxiv
Koj Tej Haujlwm
Tswj koj lub tsev thiab kev kho dua tshiab hauv Koj Cov Haujlwm.
Cov peev txheej siv hluav taws xob huv
Lub zog rov ua dua tshiab rau koj lub tsev lossis kev lag luam.
Lub vev xaib no thiab cov zaj lus uas nyob rau hauv nws cov nplooj ntawv vev xaib tau txais kev pab nyiaj los ntawm cov neeg siv hluav taws xob tshwj tsis yog tau teev tseg lwm yam.
©2026 Pacific Gas and Electric Company
©2026 Pacific Gas and Electric Company