Nothing is more important to PG&E than keeping our customers and communities safe.
Extreme weather events are causing unprecedented and unanticipated wildfires. In 2017 alone, California confronted more wildfires than ever before. We’ve already enhanced our efforts to reduce wildfire risks in response to this changing environment. And we are partnering now to do even more.
Working with customers, community leaders and first responders, our Community Wildfire Safety Program implements additional precautionary measures intended to reduce wildfire risks and strengthen our communities for the future.
The California Public Utilities Commission (CPUC) worked with CAL FIRE and other utility and public-safety experts to develop a High Fire-Threat District Map, adopted in January 2018. The map identifies areas across California that have the highest likelihood of a wildfire impacting people and property, and where additional action may be necessary to reduce wildfire risks.
Customers who are served by PG&E electric lines that run through areas that are at extreme risk for wildfire may have their power temporarily turned off for safety during extreme weather conditions. Find out if you’re in an area where power may be shut off for safety.
For public safety, it may be necessary for us to activate a Public Safety Power Shutoff. During the shutoff, we will temporarily turn off electricity to customers who are served by PG&E electric lines that run through extreme fire-threat areas. Find out if you're in an area where power may be shut off for safety.
We know how much our customers rely on reliable electric service and would only consider temporarily turning off power in the interest of safety when extreme fire danger conditions occur, and as a last resort. If we need to turn off power, we will attempt to contact customers in advance to ensure enough time to prepare. We will also provide updates until power is restored.
For more information, you may also call 1-866-743-6589.
Learn the steps you can take to prepare for wildfire season in the PREPARE FOR OUTAGES WITH THESE TIPS section on this page.
PG&E initiated our first-ever Public Safety Power Shutoff (PSPS) on Sunday, October 14, 2018. It ended on October 17, 2018. We submitted our report on the PSPS to the California Public Utilities Commission (CPUC) on October 31, 2018.
About 59,000 customers were impacted. The PSPS was based on forecasted and actual conditions and was only initiated as a last resort to protect public safety. Essentially all customers had their power restored by Tuesday, October 17, 2018.
As the report notes, "Ultimately, the decision to shut off power was made for one reason – to keep our communities and customers safe and help reduce the risk of wildfires."
It continues: "Although we were able to leverage and successfully execute the PSPS process with zero safety incidents and no ignitions related to PG&E facilities in the affected areas after the PSPS was initiated, we continue to view PSPS as a tool of last resort among PG&E’s overall wildfire mitigation strategy. Knowing the potential impacts of this safety measure on our customers and communities, PG&E views this as an extreme measure that should be taken with great care and will continue to learn from the use of PSPS to develop and implement improvements."
Take these steps to prepare for wildfire season and a potential public safety power shutoff.
For more information on preparing your family and home for wildfires, visit: