Your safety is our first concern. There are many ways to prepare and keep safe during a storm. Learn how by reading our helpful tips.
Assume downed power lines are energized and dangerous. Stay away from the lines and keep others away from them. Call 9-1-1 immediately to report the location of a downed line. After reporting the downed line, call PG&E at 1-800-743-5000.
Take steps now to stay safe in the event of a power outage:
We want to help you prevent further damage during a storm or outage. Follow these safety tips:
Power outages can be an unfortunate result of storm activity. Use the following steps to discover and report power outages in your area:
PLEASE NOTE: Our phone lines can become very busy during major storms. We ask for your patience if you’re trying to reach us.
View and report outages through an interactive map.Visit Report & View Electric Outages
PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.
For public safety, it may be necessary for us to temporarily turn off electricity in high fire-threat areas when extreme fire conditions occur. We will attempt to contact customers in advance to ensure there’s enough time to prepare.