Be prepared for emergencies

Make a plan so you’re prepared

Make sure that your family knows what to do when severe weather, natural disasters or other unexpected events occur. Spend some time today to create an emergency plan.

Prepare and practice your plan

Create a plan with all members of your household to make sure everyone can stay safe when emergencies occur. To plan ahead, use the following guidelines:

• Prepare two ways to escape your home.
• Confirm your emergency exit locations if you live in an apartment complex.
• Avoid using on or off switches, appliances, electronics or phones during an evacuation.
• Keep your pets in mind when planning for emergencies.
• Establish a location where your family can reunite after evacuating.
• Practice your emergency plan several times.
• Review your plan with everyone in your household every three to six months.

Find out what one family learned when practicing an emergency evacuation.

Evaluate your home

Conduct a safety check around your home. When evaluating, use the following guidelines:

• Know when and how to turn off your electricity and gas at the main switch and valves.
• Locate fire extinguishers and learn how to use them before they are needed.
• Learn how to open your garage door manually.
• Install smoke alarms throughout your home.
• Ensure that your standby generator is working properly.
• Get your installer's emergency phone number if you use rooftop solar panels.
• Watch 7 Saturdays to a More Fire-Resistant Home to learn ways to protect your home from wildfires.

Access resources to help you prepare for unexpected situations

To help customers stay safe, PG&E offers additional information and best practices for emergencies.

Create an emergency supply kit

Stock up on enough supplies to last a week. Put the items in waterproof containers and store them in a place that’s easy to reach. Learn more on how to prepare the emergency kit.

Stay safe during storms and outages

Storms and other circumstances can sometimes cause outages. During and after such situations, stay away from downed powerlines, flooded areas and downed trees. Keep in mind that floodwater and debris can hide downed powerlines that are energized. Call 9-1-1 immediately when you witness a downed powerline. Then, call PG&E at 1-800-743-5000.

Learn more about safety during a storm or outage.

Leave the area immediately if you smell gas

Evacuate the area when you smell natural gas or suspect a gas leak. Open windows and doors on your way out and inform emergency response teams as soon as possible. Call 9-1-1 first, then PG&E at 1-800-743-5000, when you are a safe distance from the building.

Learn more about gas outages.

Sign up for outage alerts

Stay informed by signing up for outage alerts. We can contact you when there’s an outage in your area and let you know when we expect service to be restored. Choose to be notified by text, phone or email.

Get started by logging in to your PG&E account and setting your notification preferences. Visit Your Account.

Sign up for Address Alerts

To help you stay safe and informed about Public Safety Power Shutoffs, we’ve created Address Alerts. This tool can notify you about a potential Public Safety Power Shutoff at any address that’s important to you or a loved one. Even if you do not have a PG&E account, you can still sign up for Address Alerts. Sign up for Address Alerts.