Ensure that your family knows what to do when extreme weather, natural disasters or other dangerous events occur. Such events can happen quickly and catch you off guard. Make it a priority to create an emergency plan today.
Ensure that all your household members know what to do when emergencies occur. Consider that not everyone may be together during the event. Use the following guidelines to stay safe:
Help ensure that your property and home are prepared for emergencies with the following guidelines:
PG&E offers additional information and best practices for emergencies. Visit any of the following PG&E pages to learn more.
Stock up on enough supplies to last a week. Put the items in waterproof containers and store them in a place that’s easy to reach. Learn more on how to prepare the kit. Visit Emergency Preparedness | Create a supply kit.
Find out how to prepare for big storms with the following PG&E currents article. Visit How Rooftop Solar Homeowners Can Prepare for Winter Storms.
Storms and other events can sometimes cause outages. During and after such an event, keep away from flooded areas and downed trees. Those areas can hide downed power lines that are energized. Call 9-1-1 immediately when you witness a downed power line. Then, call PG&E at 1-800-743-5000.
Learn more about safety during a storm or outage. Visit Storms, Outages and Safety.
Evacuate the area when you smell natural gas or suspect a gas leak. Open windows and doors on your way out, and inform emergency response teams as soon as possible. Call 9-1-1 first, then PG&E at 1-800-743-5000, when you are a safe distance from the building.
Learn more about gas outages. Visit Gas Outages.
Stay informed by signing up for outage alerts. We can contact you when there’s an outage in your area and let you know when we expect service to be restored. Choose to be notified by text, phone or email.
Get started by logging in to your PG&E account and setting your notification preferences. Visit Your Account.
PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.
For public safety, it may be necessary for us to temporarily turn off electricity in high fire-threat areas when extreme fire conditions occur. We will attempt to contact customers in advance to ensure there’s enough time to prepare.