Make sure that your family knows what to do when severe weather, natural disasters or other unexpected events occur. Spend some time today to create an emergency plan.
Create a plan with all members of your household to make sure everyone can stay safe when emergencies occur. To plan ahead, use the following guidelines:
Find out what one family learned when practicing an emergency evacuation.
Conduct a safety check around your home. When evaluating, use the following guidelines:
To help customers stay safe, PG&E offers additional information and best practices for emergencies.
Stock up on enough supplies to last a week. Put the items in waterproof containers and store them in a place that’s easy to reach. Learn more on how to prepare the emergency kit.
Storms and other circumstances can sometimes cause outages. During and after such situations, stay away from downed powerlines, flooded areas and downed trees. Keep in mind that floodwater and debris can hide downed powerlines that are energized. Call 9-1-1 immediately when you witness a downed powerline. Then, call PG&E at 1-800-743-5000.
Learn more about safety during a storm or outage.
Evacuate the area when you smell natural gas or suspect a gas leak. Open windows and doors on your way out and inform emergency response teams as soon as possible. Call 9-1-1 first, then PG&E at 1-800-743-5000, when you are a safe distance from the building.
Learn more about gas outages.
Stay informed by signing up for outage alerts. We can contact you when there’s an outage in your area and let you know when we expect service to be restored. Choose to be notified by text, phone or email.
Get started by logging in to your PG&E account and setting your notification preferences. Visit Your Account.
To help you stay safe and informed about Public Safety Power Shutoffs, we’ve created Address Alerts. This tool can notify you about a potential Public Safety Power Shutoff at any address that’s important to you or a loved one. Even if you do not have a PG&E account, you can still sign up for Address Alerts. Sign up for Address Alerts.
PG&E is continuing to evolve to strengthen and improve our electric system for the safety of our customers and communities.
To make sure you can get a message if a coming outage could impact your home or business, it is important we have your current contact information.
We have created a series of materials that will educate children in kindergarten through 6th grade about the importance of emergency preparedness in a fun and reassuring manner.