Family solutions

Sign in to Your Account to update your account preferences.

With free Budget Billing, we’ll average out your energy bills for more predictable monthly payments. That way, you’ll avoid big spikes in your bills.

Stay on top of your bill by signing up for recurring payments (“auto-pay”). You can choose when you want your bill paid and set a maximum payment amount.

Windy, dry conditions during wildfire season may require us to shut off electricity for safety. If your power is shut off for a PSPS or if you lose power for another reason, visit our outage map for restoration information.

Want backup to make sure your bills get paid? Third-Party Notifications alert a family member or any person you choose when you have a late or unpaid bill.

If your service has been disconnected due to non-payment and your account is now current, please call 1-800-743-5000 to have your services restored.

Or, find how to make your payment and then have service restored.

Need more time to pay? Looking for a financial assistance program? Want to sign up for Budget Billing? Let us help you manage how you pay your bill.

Lower your bill with the California Alternate Rates for Energy (CARE) Program. Qualified households can receive deep discounts on their energy bills.

We offer programs that can help you pay for your energy when a sudden hardship occurs. Find out about one-time assistance, longer-term assistance and Payment Arrangements.

See if you qualify for programs to fit your family’s home and lifestyle. Learn about PG&E programs to start saving energy and money.

It's fast, easy and costs you nothing—all you have to do is answer a few basic questions about your home and lifestyle habits. You’ll learn easy ways to save energy in your home and lower your bills.

From smart thermostats to pool pumps to water heaters and more. Find out what’s eligible for a rebate, then easily apply online.

We will inspect or re-light your gas appliances. To schedule an appointment, sign in to Your Account. Once you’re signed in, go to the section labeled “Service Request” on the left side of the web page.