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Last Updated: August 23, 2016
For information specific to the privacy of Energy Usage Data, please see PG&E's Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information.
"Personal Information" means any information that, when used alone or combined with other personal or identifying information, can be used to distinguish or derive the identity of an individual, family, or household who is or which includes a customer of PG&E. Such information is subject to confidentiality requirements
"Third Parties" means vendors, agents, contractors, or affiliates that provide service to or on behalf of PG&E
"You" means any PG&E customer, website visitor, or mobile application user
Information that you give us
PG&E is committed to collecting only the information that is necessary to provide services to you or to comply with the law. We receive, store, and, process information, including Personal Information, that you make available to us based on our business relationship with you, or by using or accessing our website or other online services. Examples include:
Information we get from your use of our website or mobile apps
Targeted Communications on Social Media Sites
We use social media sites like Facebook and Twitter to communicate with you about our programs and services. You can follow us on these social media sites to receive regular updates. These social media sites also allow us to target ads to you using the information they maintain about you, even if you do not specifically follow us on their site. We may target ads to you using information such as cookies, pixels, zip codes, and interests.
You will only see our targeted ads if you agreed to receive this type of communication through your social media provider. You may be able to disable some or all of the advertising targeted to you on a social media site by adjusting your privacy settings on their site. Please see our Social Media Guidelines for more information.
Web Browser "Do Not Track" Signals and Other Similar Mechanisms
Our website does not respond to "Do Not Track" signals or other similar mechanisms. "Do Not Track" signals are used by some Web browsers to attempt to limit tracking related to your visits to a website.
Links to other websites
While browsing the website, you may encounter and choose to access websites or online services operated by companies or agencies that may not be associated with PG&E by clicking on hypertext links or icons. These websites may send their own cookies to you, log your IP address, and/or otherwise collect data or Personal Information about you and your online activities. PG&E does not control and is not responsible for what outside entities do in connection with their websites or online services, or how they handle your Personal Information. Please use caution and consult the privacy policies posted on each outside website that you visit for further information.
PG&E uses, stores, and processes the information that you provide or make available for the following general purposes:
In order to provide you with services or to complete transactions requested by you, we may transfer your Personal Information to Third Parties who act on our behalf. Third Parties acting on PG&E's behalf are required to follow the same privacy and security practices as PG&E, and are subject to an extensive security review of their data handling processes before PG&E permits any sharing of customers’ Personal Information.
PG&E does not release a customer’s Personal Information to any other person or business entity without your prior consent, except as necessary for PG&E to:
Other than for the exceptions noted above, it is PG&E's policy to not release Personal Information to any other person, business, or entity without your prior written consent, unless necessary to provide energy services to you. Written consent may be obtained electronically.
Sharing Personal Information at Your Choice
You may authorize other companies or persons to receive your Personal Information, including your Energy Usage Data. Before sharing information, it is important that you understand how other parties intend to use your information, if they will share it with others, and your rights as a consumer. We encourage you to protect the confidentiality of your username and password and other personally identifiable information specific to your PG&E account.
We keep information about our customers based on legal requirements or recommendations, including those from the CPUC, which is typically seven years. Generally, we only retain Personal Information for as long as is reasonably necessary to provide energy services to you or as approved by the CPUC or required by law. Secure disposal methods are used when information is no longer needed.
Most customers have secure access to information about them through their monthly bills or their online account on our website. To help protect your privacy and provide you with quality service, we rely on you to provide us with complete and accurate information. If you think the information we have about you is inaccurate or outdated, we encourage you to contact us at your earliest convenience to update or correct the information. You may update or correct your information by calling the number listed in the "Contact Us" section below, or by signing into your online account through the Your Account portal at pge.com to edit your profile.
We offer certain choices about how we communicate with you and what Personal Information you provide to us. In some cases you have the right to limit, or opt-out of, the information you provide to us.
Protecting our customers’ information is a top priority for PG&E. We take extensive measures to ensure the integrity of our systems and protect your Personal Information. We continuously implement and update administrative, technical, and physical security measures to help protect Personal Information about you from unauthorized access, destruction, or alteration. In addition, any account information you enter while logged in to your online account, or that is displayed on our website in your browser window, is secured using an industry standard security technology known as Secure Sockets Layer ("SSL"). By using SSL, we attempt to protect the confidentiality of your personal and financial information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.
We share our customers’ concern that children’s privacy is important. We have areas of our website intended for use by children that contain information about energy and safety. We also provide free classroom materials for teachers about energy awareness and safety. We do not monitor the age of users of the website and do not intentionally collect information from children under the age of 13. If you are under the age of 13, you should not submit Personal Information on this website or any other website without the consent of your parent or guardian.
If you have questions, concerns, or complaints about this Notice, would like to request a current or previous version, or would like more information regarding our process for updating this Notice, you can contact us using the following options:
PG&E Residential and Business Customer Service
Correspondence Management Center
Attention: Customer Privacy Management
P.O. Box 997310
Sacramento, CA 95899-7310