Privacy/CCPA FAQs

The CCPA was passed by the California legislature and went into effect for all California residents on January 1, 2020.

CCPA introduces new rights for California residents to:

• Know categories of personal information that have been collected.
• Know whether their personal information is sold or disclosed and to whom.
• Know the specific pieces of information collected.

PG&E collects, uses and discloses personal information to fulfill business purposes, such as providing energy services, and to comply with legal requirements as a regulated public utility.

Visit our Privacy Policy at http://www.pge.com/privacy to learn more about the personal information PG&E collects and how it is used.

PG&E does not sell personal information collected about customers or other individuals for monetary gain. All personal information collected by PG&E is managed according to our Privacy Policy and applicable rules and laws, including the CCPA.

Although PG&E does not sell personal information for monetary gain, the CCPA regulations may be interpreted to consider the collection and use of website “cookies” a “sale” of data under the CCPA. This is the only information referenced under the “Do Not Sell My Personal Information” option on pge.com.

A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, similar to a preference file created by a software application. Websites can also share cookies with other websites to remember your visits or provide targeted advertising during a future visit.

We respect your right to manage your own personal information. The banner informs consumers about how and why PG&E collects cookies on our website and provides clear options for how you can choose to manage or opt out of cookies when visiting our sites.

PG&E does not sell personal information collected about customers or other individuals for monetary gain. All personal information collected by PG&E is managed according to applicable laws and rules.

When you first log on to pge.com, a banner will appear at the bottom of the screen. If you do not see a banner when you log on, clear your web browser's history and cache. Once your browser history is erased, navigate back to pge.com.

When you see the banner, select the link titled "Do not sell my personal information." A pop-up will appear explaining how PG&E uses cookies to optimize the functionality of our website. The pop-up also gives you options to block certain cookies collected when you visit our website, including cookies related to marketing. You can read the descriptions of the cookie types and make your selection based on your preferences.

Cookie banners may continuously pop up based on web browser/phone settings. If you are in private browsing mode, the banner will pop up each time you go to pge.com. This occurs even if you do not have an online account.

Also, your browser may not remember your cookies if you recently cleared your cache.

We respect your right to manage your own personal information, including the option to opt out of all or certain categories of cookies. To opt out of each type of cookie, move each toggle switch to the left so that it appears as gray.

Cookies are built into websites to help track your preferences as you navigate the site and remember these preferences when you return. Cookies help the website show information that is most useful for you by quickly bringing you back to places you visited in the past, or by showing you things that other people with similar navigation histories have found to be useful. If you select to block cookies on a website, you will not be able to take advantage of these benefits.

Follow the instructions below to reset the cookie banner on your browser.

pge.com

1. Access pge.com
2. Click on “Do Not Sell My Personal Information” at the bottom footer
3. Follow the instructions in the Cookie Preferences banner to opt out of any cookies.

Internet Explorer

1. Access Internet Options > General tab > Delete > Cookies
2. Select check box next to Cookies
3. Select Delete
4. Close browser
5. Open browser and access page again

Chrome

1. Access Settings > Clear browsing data
2. Select check box next to Cookies and other site data
3. Select Clear data
4. Close browser
5. Open browser and access page again

Safari

1. Choose Safari
2. Click Privacy
3. Remove stored cookies and data: Click Manage Website Data, select one or more websites, then click Remove or Remove All
4. Close browser
5. Open browser and access page again

In order to provide you with gas and electric service, it is important that PG&E is able to quickly contact you about your account when necessary. Opting out of cookies or requesting to delete personal information does not mean PG&E will not contact you about your account or your electric and gas service. For example, current customers are legally required to receive emergency notifications from PG&E, and you cannot opt out of these communications.

You can unsubscribe to marketing emails via the unsubscribe button in the footer of a marketing email. You may also update your communications preference via My Account on pge.com.

• Log in to YOUR ACCOUNT
• Click EDIT PROFILE & ALERTS hyperlink
• Click EDIT on the desired notification section
• Update necessary information
• Click SAVE button

As detailed in our Privacy Policy, PG&E will not disclose your Personal Information to any other person or business entity without your prior consent except to third parties who act on PG&E’s behalf, provide services to PG&E or where legally required. Third parties acting on PG&E’s behalf or providing services to PG&E are subject to the same confidentiality and security obligations as PG&E.

You can submit a request to delete all personal information not needed for business purposes or required by law to be retained. Go to https://pgeipaprod.service-now.com/privacy_consumer, or to the Privacy Policy to learn more about why PG&E collects personal information.

Please note: PG&E is required by law to maintain certain personal information for a period of time, even after an account is closed. We are unable to delete information if it is subject to this retention schedule.

The Consumer Report is designed to return only Personal Information (PI) that PG&E collects and will not return non-PI. Also, incorrect information (such as a typo) entered in the initial request could prevent PG&E from retrieving certain information, or information in the report may not always be in the section where you expect it to be.

If after a thorough review of your report you believe there is an error, you can report the error by sending an email to PG&E’s Privacy Team at pgeprivacy@pge.com. Please include your full name and your report number in your email. A Privacy Team member will respond to you within 7 business days.