Privacy and California Consumer Privacy Act FAQs

The CCPA was passed by the California legislature and went into effect for all California consumers on January 1, 2020. As of January 1, 2023, the CCPA will be amended by the California Privacy Rights Act (CPRA) to provide additional rights to California residents, including employees, contractors and business contacts. The rights available to California residents include:

• The right to know the categories of personal information that have been collected.
• The right to know whether their personal information is sold or disclosed and to whom.
• The right to know the specific pieces of information collected.
• The right to request that a business delete personal information, subject to certain exceptions.
• The right to access the personal information that the business collected about the consumer.
• The right to correct inaccurate personal information about a consumer.
• The right to limit the use and disclosure of sensitive personal information under certain circumstances.
• The right to opt-out of the sharing of personal information for cross-contextual behavioral advertising.

PG&E collects, uses and discloses personal information to fulfill business purposes, such as providing energy services, and to comply with legal requirements as a regulated public utility.

Visit our Privacy Policy at pge.com/privacy to learn more about the personal information PG&E collects and how it is used.

PG&E has not sold consumers' personal information in the preceding 12 months for any monetary value. However, our use of certain website cookies may be considered a "sale" of information under California law. In the past 12 months, we may have shared your internet activity or geolocation with third parties whose cookies are on our websites. These cookies are used to analyze usage of our website, provide you with relevant PG&E advertising and products, and provide additional, dynamic functionality to our websites. You can opt-out of the use of these cookies by using the "Do Not Sell My Personal Information" link in the footer of the web page. We also recognize opt-out preference signals contained in HTTP header fields.

When you visit or use our website or online services, our server may create cookies, which are small text files that a website can send to your internet browser and may be stored in your browser or elsewhere on your computer. PG&E uses cookies and other similar technologies on our website and online services. We use cookies to, among other things, evaluate website usage, provide energy services to you, and to offer programs and/or services that you may be interested in.

We respect your right to manage your own personal information. The banner informs consumers about how and why PG&E collects cookies on our website and provides clear options for how you can choose to manage or opt out of cookies when visiting our sites. Because the use of cookies may be considered a "sale" of information under California law, the "Do Not Sell My Personal Information" link directs users to our cookie manager.

To manage your cookie preferences, please use the "Do Not Sell My Personal Information" link in the footer of the web page. Additionally, you may disable our usage of cookies through your browser settings.

Also, when you first log on to pge.com, a banner will appear at the bottom of the screen. If you do not see a banner when you log on, clear your web browser's history and cache. Once your browser history is erased, navigate back to pge.com.

When you see the banner, select the link titled "Do not sell my personal information." A pop-up will appear explaining how PG&E uses cookies to optimize the functionality of our website. The pop-up also gives you options to block certain cookies collected when you visit our website, including cookies related to marketing. You can read the descriptions of the cookie types and make your selection based on your preferences.

Cookie banners may continuously pop up based on web browser/phone settings. If you are in private browsing mode, the banner will pop up each time you go to pge.com. This occurs even if you do not have an online account.

Also, your browser may not remember your cookies if you recently cleared your cache.

To provide you with gas and electric service, it is important that PG&E is able to contact you about your account when necessary. Opting out of cookies or requesting to delete personal information does not mean PG&E will not contact you about your account or your electric and gas service. For example, current customers will continue to receive emergency notifications from PG&E as required by law, and you cannot opt out of these communications.

You can unsubscribe to marketing emails via the unsubscribe button in the footer of a marketing email. You may also update your communications preference via Your Account on pge.com.

• Log in to YOUR ACCOUNT
• Click EDIT PROFILE & ALERTS hyperlink
• Click EDIT on the desired notification section
• Update necessary information
• Click SAVE button

As detailed in our Privacy Policy at pge.com/privacy, PG&E may disclose your information to third parties for a variety of purposes, but not for cross-contextual advertising.

You can submit a request to delete all personal information not needed for business purposes or required by law to be retained by submitting your customer privacy rights request under California Consumer Privacy Act., or go to Privacy Policy to learn more about your right to request deletion.

Please note: PG&E is required by law to maintain certain personal information, even after an account is closed.

The "View My Data" report is designed to return only personal information that PG&E collects. It is also possible that incorrect information (such as a typo) entered in the initial request could prevent PG&E from retrieving certain information about you.

If after a thorough review of your report you believe there is an issue, you can report the issue by sending an email to PG&E’s Privacy Team at pgeprivacy@pge.com. Please include your full name and your report number in your email.

As of January 1, 2023, current and former employees, contractors and business to business contacts have the same rights as consumers under the CCPA with respect to data that PG&E collected on or after January 1, 2022.

You have the right to request that PG&E correct inaccurate personal information that we maintain about you.

For the best service, customers should update their contact information by going to pge.com logging into Your Account. If you do not have an account or cannot access your account, you can request that we correct your personal information by submitting your customer privacy rights request under California Consumer Privacy Act.

Employees can edit or update their personal information such as address, email and phone by logging into your intranet or by going here by submitting your employee privacy rights request under California Consumer Privacy Act.

PG&E only uses SPI for purposes as expressly permitted by applicable law, as a result, we do not currently offer a way to further limit the use of SPI.