Wildfire recovery support
We're here to help
Find information about power restoration, financial support and the rebuilding process. Learn how to keep your family and home safe.
Restoring gas and electric power
We will restore power as quickly as possible to those customers who can safely receive service. Damaged structures can receive service only after repairs or rebuilding are complete and the local building inspector has signed off.
Electric restoration and repair
Once PG&E crews have received permission from first responders to enter an area, they begin the assess, repair and restoration process.
- When safe, the first step is damage assessment. Typically, this occurs in 12 to 24 hours.
- PG&E workers will be onsite to make the area safe to receive electric service.
- If a home or businesses has sustained too much damage to safety restore service, repairs will need to be completed by the customer before service is restored.
- Based on the time required to make any needed repairs, an estimated time of restoration is established and communicated to the customer.
Gas restoration and relights
Once PG&E crews have received permission from first responders to enter an area, they begin assessments of gas infrastructure.
- Assessments may begin immediately and are typically completed within 24 hours.
- The pipeline system must be purged to remove any air before natural gas is resupplied to the line and then safely delivered to homes or businesses.
- The purging process requires a site visit by a gas technician to access the gas meter.
- PG&E workers must then visit every home or business a second time to safely complete the restoration. The process involves turning the meter on, conducting safety checks and relighting pilot lights for safe operation. Customers for each location must be present for this to occur.
- Local law enforcement decides when areas may be repopulated. If you return to your property and do not have gas service, call PG&E at 1-800-743-5000. We will work to relight your service as quickly as possible.
Learn more about gas safety
Ask to see PG&E identification
As a reminder, our employees carry PG&E identification and are always willing to show it to you. Ask to see valid identification before allowing anyone claiming to be a PG&E representative inside your home. If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E's customer service line at 1-800-743-5000 to verify PG&E's presence in your community.
Get information on support options available to you, including: credit, billing, income-qualified programs and quick service restarts.
Find electricity and gas safety tips to protect your family and your home.
Discover the basics of turning the electricity on and off in your home before, during and after an emergency.
If your home uses gas heating but you're currently without service, review our safety tips about using alternative heating.
Our Building and Renovation Services department works directly with customers impacted by wildfires.
It is important to contact PG&E as early as possible if you plan to repair or rebuild. For temporary rebuilding power and for subsequent permanent power, call us at 1-877-743-7782 or submit an application to Customer Connections. Be sure to indicate on your application that your request for service is due to a wildfire.
For information about building and renovations services, visit frequently asked questions.
Applying for power is a process that requires many steps taken by both the customer and PG&E. Review our Summary of Process to Apply for Temporary and Permanent Power.
Download the Summary of Process (PDF, 439 KB)