Wildfire recovery support
We're here to help
To learn more about power restoration, financial support and the rebuilding process.
Restoring gas and electric service after a wildfire
Once PG&E crews have received permission from first responders to enter an area, they begin the assess, repair and restoration process.
- When safe, the first step is damage assessment. Typically, this occurs in 12 to 24 hours.
- PG&E workers will be onsite to make the area safe to receive electric service by working to repair PG&E facilities (poles, towers and conductor).
- Based on the time required to make any needed repairs, an estimated time of restoration is established and communicated to the customer.
- If a home or business has sustained too much damage to safety restore service, repairs will need to be completed by the customer before service is restored.
Once PG&E crews have received permission from first responders to enter an area, they begin assessments of gas infrastructure.
- Assessments may begin immediately and are typically completed within 24 hours.
- The pipeline system must be purged to remove any air before natural gas is resupplied to the line and then safely delivered to homes or businesses.
- The purging process requires a site visit by a gas technician to access the gas meter.
- PG&E workers must then visit every home or business a second time to turn the meter on, conduct safety checks and relight pilot lights for safe operation. Customers for each location must be present for this to occur.
- Local law enforcement determines when areas may be repopulated.
- If you return to your property and do not have gas service, call PG&E at 1-800-743-5000. We will work to relight your service as quickly as possible.
LEARN MORE ABOUT GAS SAFETY
Ask to see PG&E identification
As a reminder, our employees and contractors carry PG&E identification and are always willing to show it to you. Ask to see valid identification before allowing anyone claiming to be a PG&E representative inside your home. If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E's customer service line at 1-800-743-5000 to verify PG&E's presence in your community.
Resources available after a wildfire
Get information on support options available to you, including: credit, billing, income-qualified programs and quick service restarts.
Find electricity and gas safety tips to protect your family and your home.
If your home uses gas heating but you're currently without service, review our safety tips about using alternative heating.
Do you need help rebuilding your home or business after a wildfire?
Our Building and Renovation Services Department works directly with customers impacted by wildfires. It’s important to contact PG&E as early as possible if you need help with repairing or rebuilding your home or business.
Temporary rebuilding power and subsequent permanent power
Call 1-877-743-7782 or submit an application through Customer Connections to begin the process.
Applying for power is a multi-step process that takes time. The following documents outline the responsibilities of both PG&E and the customer.
DOWNLOAD A SUMMARY OF THE APPLICATION PROCESS FOR TEMPORARY & PERMANENT POWER (PDF, 438 KB)
DOWNLOAD THE SERVICE GUIDE (PDF, 155 KB)
REVIEW FREQUENTLY ASKED QUESTIONS ABOUT PG&E’S BUILDING AND RENOVATION SERVICES
Wildfire Safety resources
Wildfire Recovery Support
Wildfire Safety Webinars
Public Safety Power Shutoff resources
Frequently Asked Questions
Potential Outage Map
Live Outage Map
Humboldt Local Power Source Project (PDF, 1.7MB)
Other PG&E resources
Medical Baseline Program
Safety Action Center
Weather and PSPS 7-Day Forecast
Community Wildfire Safety Program resources
See Our Progress (PDF, 160 KB)
Wildfire Mitigation Plan
System Inspections Program
Enhanced Vegetation Management
Use our tips, tools and programs to manage your bill, explore ways to save, and choose the best rate plan for you and your family.