Learn about restoration, safety and more


Our hearts are with the communities impacted by the Camp Fire. The loss of life and property is staggering. We are supporting communities and local agencies as they work to recover.


On this page, find out about restoration efforts, credit and billing options, safety and other important information for those affected by the fire.



Camp Fire Frequently Asked Questions

Download the Camp Fire Customer Resources (PDF, 49 KB)


Support for affected customers

Financial Relief

Financial relief

Get information on support options available to you, including: credit, billing, income-qualified programs and quick service restarts.

Rate Plan Options

Choose a rate plan that is right for you

If your energy usage has changed this past year, you may be interested in learning more about multiple rate plan options we offer to help you save energy and money.

Home

Returning home safely

Find electricity and gas safety tips to protect your family and your home.

Electrical plug

Turning your electricity on and off

Discover the basics of turning the electricity on and off in your home before, during and after an emergency.

Review alternative heating safety

Heating homes without gas service

If your home uses gas heating but you’re currently without service, review our safety tips about using alternative heating.

Rebuilding a home or business


Our Building and Renovation Services department works directly with customers impacted by wildfires who need temporary power to rebuild structures or live on their properties, and subsequent permanent electric and natural gas services. PG&E is assisting customers affected by the Camp Fire by waiving the fee for connecting temporary power. PG&E's Building and Renovation Services Department is the customers' point of contact for applying for power.


It is important to contact PG&E as early as possible if you plan to repair or rebuild. For temporary rebuilding power and for subsequent permanent power, call us at 1-877-743-7782 or submit an application to Customer Connections. Be sure to indicate on your application that your request for service is due to the Camp Fire.


For information about building and renovations services, visit frequently asked questions. For assistance, please contact rebuild@pge.com.


Applying for power is a process that requires many steps taken by both the customer and PG&E. Review our Summary of Process to Apply for Temporary and Permanent Power.



Download the Summary of Process (PDF, 439 KB)

Advanced Energy Rebuild


For a limited time, PG&E will offer significantly higher incentives to encourage customers to rebuild high-performing homes that will result in lower energy bills.



Learn about our incentives


VIDEO: How to Obtain Temporary Power

How to Obtain Temporary Power

Audio description and transcript are available for this video:

Access an audio descriptive version
Download a transcript (PDF, 90 KB)

How to Obtain Temporary Power

1OF1

Audio description and transcript are available for this video:

Access an audio descriptive version
Download a transcript (PDF, 90 KB)

Electricity and gas restoration


PG&E has restored electricity and natural gas service to all customers who can receive service except in isolated circumstances where PG&E is in direct communication with impacted customers.


Vegetation Management


PG&E crews are in the process of marking and cutting down trees that could potentially pose a hazard. The wood from trees taken down by our contractors may qualify for no-cost removal. Learn more at Vegetation Management.


Starting in April 2019, PG&E streamlined the process to remove wood debris in the Camp Fire area. Learn more in Currents.

Wildfire Safety

Community Wildfire Safety Program

PG&E has precautionary measures in place to help reduce the risk of wildfires. Our goal is to help customers prepare for and stay safe during extreme weather events, including sending notifications when and where possible when power may be turned off for safety.

General Notification Mobile

Keep contact information up to date

For public safety, it may be necessary for us to temporarily turn off electricity when gusty winds and dry conditions, combined with a heightened fire risk, are forecasted. We will attempt to contact customers in advance to ensure there’s enough time to prepare.