What to do if you can't access your account

Try these tips to sign in successfully.


Username or email ID

Your username is a user ID (such as "johnsmith") or an email address (such as "johnsmith@email.com"). Check your registration confirmation email to verify your username. If you can’t find that email, we can send your username to you.


Go to Forgot Username

Password requirements

Your password is between 6 and 32 characters long. It's case sensitive, so be sure to enter uppercase and lowercase letters carefully. It can't include spaces or any of these symbols: % ~ < >


Go to Forgot Password

Email address

If you no longer have access to the email address you used to create your account, let us know and we'll update your information.


Go to Contact Us


Security question

If you can't remember the answer to your security question, contact us for assistance.


Go to Contact Us


Locked out of account

If you've tried to sign in with the wrong password five times, you'll be locked out of your account for 15 minutes. If you'd rather not wait, choose the password reset option and complete all steps.



Operating system or browser compatibility

Our site is optimized for the most major operating systems and browsers. Using an unsupported operating system or browser may prevent you from accessing your account.


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