Keep your contact information with PG&E current, so we can let you know about electric outages or send you a billing alert or any other alert you’ve signed up to receive.
Sign in to Your Account and make your updates under Profile & Alerts. The changes will be effective immediately.
Visit Your Account to change the mailing address where we send your monthly statement or other PG&E mail.
NOTE: If your existing service address changes for any reason, such as a new ZIP Code being assigned, please let us know at 1-800-743-5000.
If you’re moving to a new address, it’s easy to make an online request to transfer your PG&E service.
Keep your phone number current in Your Account so we can recognize you when you call, and so we can contact you in case of a power outage or emergency. Add your mobile number to receive text notifications you select, such as billing alerts or service appointment reminders.
Keep your email current so you won’t miss bill notifications, alerts and other important information about your PG&E account. You can add up to five email addresses (so that other family members can be informed) and have flexibility in what information is sent to each address.
Anyone listed on a PG&E account is financially responsible for charges incurred on the account. So, PG&E needs to verify credit and potentially adjust the deposit amount when the name on an account changes or another person is added. That’s true even if the new name belongs to the same person (for example, after marriage or divorce).
To change the name on your account, call 1-800-743-5000.